I called valley oil to order oil & a very rude lady answered and told me you have to paid us with a credit or debit card 24 hours or a check on delivery or cash!!! Her Name was Brittany & she said she was the supervisor, I was shocked at her rudeness & speaking to me as if she was doing me a favor??? I was so shocked & I have ordered with them many times & before. The dispute was how I paid with my debit card earlier last month in Oct,this is now Nov 17,2016 She was saying ,she want the payment the day before or no debit card to be charged the same day as delivery, Brittany said that it was wrong & she was the only person complaining & It was the first time I heard anyone complaint about payment. I stated that,that is not my fault!!! I am a paying customer & I just paid my oil delivery with my Bank debit card the same day as delivery!! She got all nasty & rude & wanted to debate back & forth with me about ,how the customer service rep, that took the payment ,should not have & they want me to give cash or a check!! I don't give out my checks like that ever!! She said that they want cash!! HORRIBLE CUSTOMER SERVICE & I CALLED THEM BACK & CANCEL!!!! NEVER ORDER OIL FROM VALLEY OIL, THEY ARE SO RUDE ON THE PHONE & LOVE TO ARGUE ABOUT THEIR MISTAKES WITHIN THEIR COMPANY ...... BAD CUSTOMER SERVICE & BAD BUSINESS!!!!!!!
Valley Oil has great customer Service and the greatest prices!! We have been using Valley Oil since 2010 and never had any issues. I highly recommend them to anyone looking for a great oil company!
Bottini fuel bought out valley oil a few years ago, valley oil is no more, support the small cheap fuel companies and not the large ones do not order fuel from valley oil.
We had a contract and delivery issue. After years of being a customer, they showed us no consideration or respect. This is a company that cares more about making a buck than the welfare of their customers. Sickening.
My husband was unemplyed we asked Effron to not deliver oil until i could afford to pay for it when we could afford to pay they delivered the min amount 150 gals we notified them we were moving to another state and they delivered a full tank without asking now i have a full tank of oil and we moved toVA.What am i to do I dont live there anymore WE talked to them and they said we were under contract until DEC 2012 they delivered on Dec 1st 2012 They dont care about anyone They just want to rip u off