Subject: DO NOT GO TO THIS LOCATION I had an appointment to get a hitch in my car. Traveling from 25 miles away, got held up for construction on 84 and was 10 minutes delayed. I called for courtesy and "Peggy" tole me, very rude, that no go, as there are appointments back to back and I have to reschedule. It was probably the most rude person I ever spoke to in customer service. Never-the-less I said I was half way there and if she could work it in. I understand it was my problem, so even a "sorry we can try but probably not going to happen" would have helped. The answer was "Not going to happen today - reschedule"....I wanted a refund and she said someone else will call back. She may be having a bad day, but we all need to leave that behind as we get in through the front door of our work place. The interesting thing was that when I called the 800 u-haul number they told me no problems at the location - they can reschedule for any time today as there are several free slots! Apparently someone will call me back from there as they cannot refund the $50 they held...so there goes my work day...traveling back and forth 20 miles
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