Borden Appliance Repair
Pottstown, PA 19464
TollFree: (877) 457-1220
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Called them to look at my washer, which i told them had a pump issue and would not drain because i did my research. Instead of them actually opening up the washer and looking at the pump to see if it was clogged the just hooked up their little computer and ran a diagnostic...
"your pump isn't working" was their response with a $75 bill. Thanks! i already knew that and told you that.
Quoted me at $331 to replace the part when the part costs $50-$70. Thats a lot of labor and something i'll just have to do myself now that i found an easy video for repair. Oh....and they said we would have to drain the water out of the washer ourselves before they would change out the pump...NICE
On top of all this the guy was very rude over the phone when i questioned why they didn't bother to actually look at the part and said it's usually the part that needs replacement. If you research this online, it says oftentimes the pump gets clogged very easily with small clothes.
Won't ever go back to these clowns and i would advise the same to anyone else. They want to stick you with that $75 service call.
4/25 - Drained the water, tipped over the washer, took out 3 screws that attached the pump and BAM! Low and behold there was a bib stuck in the pump. Pulled it out, ran a cycle and what do you know?...it drained water perfectly! $0 fix.
I guess it was the 0.1% chance that we fell into. Pays to check out the parts before just going with a full replacement. The diagnostic test just doesn't cut it.
We value our customers and strive to provide quality service. We regret that your were not satisfied and will do what we can to resolve it with you.