Regrettably, I have made an account at this bank. Their customer service is terrible, every time I call, they greet me with a very unfriendly tone and end EVERY call by hanging up without so much as a goodbye! Furthermore, every time you wish to make an online purchase, you'll have to call to have them unlock you're card, IF you can catch them when they're open. I understand that this is for security so it's not bad, in theory that is, in actuality, you should expect to be placed on hold multiple times as the bank staff try to figure out that you aren't trying to "raise your limit", as they will undoubtedly think that this is what you mean regardless of how many ways or times you explain to them that it is a DEBIT card not a CREDIT card.
4605 Post Oak Place DrHouston, TX 77027
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I do not and will not ever have an account at this establishment, for good reason. I have worked with companies who bank here, and have spoken to several other account holders and they have all ageed that this deserves 0 of 5 stars, hardly 1 of 5. They have terrible customer service and an ever worse user interface on their website. They may have been in business for 115 years, but they need to catch up with the current times and technologies. My business is definitely staying with the other local bank establishment.