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        24 Hour Emergency Service

        General Info
        There's a lot about indoor air quality that you might not know and certainly can't see. Up to 72 trillion microscopic irritants, or allergens, find their way into your home every day. They include dust, pollen, pet hair and dander, dust mites, mildew, lint, fungus, most tobacco smoke, cooking grease and bacteria. Many of these particles are so small that your nose and throat can't filter them out, and they can get deep into your lungs. Breathe easier with American Standard's AccuClean air filtration system -- it removes 99.98% of particles and allergens from the air in your home. AccuClean is 100 times more effective than conventional 1" throw-away filters and ionic room appliances. Choosing an American Standard air conditioner or heat pump with an Energy Star logo is an important step to saving money on your utility bills--along with consuming less energy. What can you expect from a unit carrying the Energy Star logo? Air conditioners or heat pumps that have this symbol are at least 20 percent more efficient than the federal government's current efficiency standard. Purchasing an American Standard Heating & Air Conditioning unit with the Energy Star label ensures that you're getting the highest efficiency available. Be sure to ask your American Standard Heating & Air Conditioning dealer about local incentives that are offered by many utility companies and financial institutions for the purchase of Energy Star products.
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        Fax: (757) 488-0915

        Services/Products
        * Heating * Cooling * Plumbing * Electrical and Ventilation Contractors
        Brands
        AccuClean™, AccuLink™ Communicating System, American Standard
        Payment method
        all major credit cards
        Accreditation

        Bonded

        Insured

        License

        Associations
        Customer Care™ Dealer; N.A.T.E.
        Categories
        Heating Equipment & Systems, Air Cleaning & Purifying Equipment, Air Conditioning Contractors & Systems, Air Conditioning Equipment & Systems, Heating Contractors & Specialties

        Reviews

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        Dave O.

        06/22/2016

        Overall
        Selection
        Service

        Very Poor Customer Service! - All it would take is a phone call. The new and improved Rheem system has had to be worked on at least 5 times in 5 years, with the latest being a replacement of the cooling coil (under warranty). No Show to appointments Twice! I took a day off work (no pay) and they didn't show. Yesterday they were to be there at 0830 for 3 hours - 9:00 we call them and they tell us a job had run over from the day before, but he could be there between 12 and 2:00. OK I will take a whole day off again (no pay) so I can get my A/C fixed. At 1:30 I call them and they tell me the technician will be there by 2:00, at 3:00 he pulls in my driveway. Not 1 call was initiated by Philbrick to say they would be late - I could have gone to work and left early had I known they were not coming until 3 PM. To top it all off - my under warranty repair cost me $437 after their "we are very sorry" 10% discount. Never again!

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        Donna lynn P.

        05/22/2016

        Overall
        Service

        Just would like you to know about the service I received last Monday.



        Cameron was very polite, came on time and was very professional. He explained why my dishwasher was clogged up and how he could fix it. He went about his work and completed the job quickly and after he then explained the fix and waited for the dishwasher to run and water to flow through the pipe until he was satisfied that it was successfully completed.



        I could have chosen any other company in the area, but I chose to look at reviews and saw that your reviews were good compared to others. I did share that with Cameron and he stated that he was glad because there were only two on the plumbing side. I will make sure I put my positive feedback on the same sites.



        In the future if I have any issues, plumbing or other service you provide I will indeed call on Philbrick.



        Please make sure you give kudos to Cameron.

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        Details

        Phone: (757) 488-8367

        Address: 4999 Portsmouth Blvd, Portsmouth, VA 23701

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