This has been absolutely the most unprofessional medical establishment I've ever encountered. The shortest wait I've had for my appointments was 45 min, longest being 1.5 hours. The staff is unapologetic about the wait, or the fact that no one from the office will return my phone calls, despite their assurances that someone will. The front staff is inept - they don't seem to have much medical knowledge, despite working in a medical facility. I called at least (and I'm not exaggerating) six times regarding a physiatrist referral that was not being taken care of, and they CONTINUALLY wrote in in the notes as psychiatrist, even after I spelled it for them on multiple occasions. My medication refill needs have been ignored, I can't make appointments to talk to the doctor because the wait is too long and I can't spend an entire day at this place, and since the staff who answer phones don't have knowledge or authority to do anything but take messages and assure me that I'll get a phone call back, and neither the doctor nor the nurse will return my calls, I feel very alone here. It is for this reason that I am leaving this health center and urge you to not bother using these people. This has been an extremely frustrating situation, and quite honestly I don't understand how it's even legal for them to neglect patients like this.
4201 Greenwood DrPortsmouth, VA 23701
From Business: Sentara Therapy Center - Portsmouth - Services and Treatments: Physical and Occupational Therapy, Comprehensive neurological rehabilitation, Manual physical thera…
3636 High StPortsmouth, VA 23707