I used this business when I was stranded in Norfolk. These guys picked me up pretty quickly and was nothing but professional. Thank you!
first off they arent open 24 hours a day 2ndly they damaged my car and last but not least i seen a worker picking a car up with a fortlift then drop it on the ground. they are horribleeeee! they need to be shut down !!!!!! run run run do not let them tow .. your vehicle. i wouldnt give them any stars if i could.
Just witnessed one of their drivers towing a car on the stinger without the car strapped down and as he pulled in, the car came off of one side and damaged the front end of the car, he proceeded to drop the car off and not report it to the shop he towed it to
Absolutely horrendous business! Zero customer service! Very hard to get a vehicle! Horrible horrible horrible
I understand that the rules of the apartment complex makes the residents responsible but that does not give them an excuse to be rude. When calling to verify if they have your vehicle they were very rude. The day prior they wouldn't even tell us if they did in fact have our vehicle because they close at 5 and when we realized that the car was gone because it was a loaner from the dealership and I had the day off which is why we didn't realize that morning it was almost 5:20. When it rain Claremont Dr floods really bad. They don't care about this and still charge the storage fee for your car being there even though you can't get to them. The lady that answers the phones is the only one who is able to take a payment. If she is not there you have to wait. I guess on this day she had the phones forwarded to her personal phone because she answers as if she is there but we get there finally and we find out that she is on her way in. We had to wait over 2 hours to get our vehicle because of rude people and bad business practices. Seems like they were hoping that no one would come so they can get more money. They were even hoping we would get our car stuck so that we would have to rely on them to get it out. I've dealt with towing companies in the past and I've never been treated so disrespectfully or had any experience remotely close to this. The worse by far.
If a person is living in an apartment complex, it is their responsibility to read their contracts and understand them completely before signing a lease. If it is a requirement that a resident or visitor of said complex to have a parking pass, and the resident or visitor fails to obtain a pass, then that person has no one to blame but themselves for not following the contract. The towing company has obtained a contract with the complex to tow anyone violating the lease regulations. Therefore, it is in fact NOT a discriminatory practice, but instead a "finder" of rule breakers. So, instead of attacking a business for doing their job, how about follow the rules and you won't be out any money for breaking them.