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Bill and his team are very patient,knowledgeable as well as helpful in choosing the right furniture for your needs..Pricing for quality of the product equals a real value to me...I also had a minor issue with mine from the factory after 18 months and Bill sent out a representative to evaluate and have a worker out correct the situation at his expense..More than happy to recommend this company to friends.
Terrible customer support after purchase. Bought a sectional and was told I would have 4 pillows, they only delivered 3. Wanted two with pattern, and two plain. The invoice had a line for each material and it didn't have the number of units but both lines where stated as "PILLOWS", yes, that's plural - meaning 2! I would have been fine if of the 3 pillows, 2 of them were patterned (the pattern ties into the other colors of my room). EVEN THOUGH THEY MISINFORMED ME. They told me I would have to buy the other one patterned one. They are blaming the manufacturer not taking ownership of their error. Have argued on the phone to no avail. I WILL NEVER STEP FOOT IN THE STORE AGAIN. Besides that, the workmanship on the sectional is poor, even though I bought from their supposed "better quality room".
Clearly their prices are competitive, but they have NO interest in standing behind a defective product. We bought a leather sectional from them and within a year the top layer of leather on the largest cushion in the piece began to seriously delaminate exposing the synthetic substrate beneath of a totally different color. They completely washed their hands of the issue saying that sofas in that time period had that problem, but offered no remedy, such as removing that one cushion and replacing it, even though that was the only cushion in the entire piece to have the problem. I have repeatedly asked for a resolution and have been completely ignored - stonewalled. On this basis alone, we would never do business with Allen's again - a "bargain" that doesn't last more than a year is no bargain at all.
I have been waiting 2 months for a 3 to 4 weeks delivery. Took 2 calls and over a week for a follow up. They take your money much quicker.
Great furniture at great prices! Amazing sales people that really listen to your needs and who aren't pushy. Would recommend to anyone!
Just bought a tempurpedic mattress Love it!!!! Excellent sales person and wonderful staff. They made me feel important. They took the time to listen to my needs and show me all my options. I will be doing a lot more business there. I highly recommend going there for all your furniture needs. Thank you. You are the best!!!!
I still remember that in the beginning of 2011, I went there early in the morning and I asked about one item to CHRIS SMITH, who worked for the night shift back then.He was so mean to me claiming that he was not there to give information to old people and that I should keep off him !Probably he had a bad night working...
My husband and I recently purchased a beautiful hutch and buffet for the dining room. We started this process three months ago and it really started to become more of a pain trying to find what we both agreed on. We absolutely wish we just went to Allen Wayside Furniture from the beginning. We were greeted by a nice sales lady who was very patient with us, and helped us find exactly what we wanted...and at a fantastic price! Thank you everyone at Allen Wayside for great service and beautiful furniture that did not break the bank!!!
The store is very big, with a lot to look at and choose from. All the staff seemed very friendly and helpful. I'd go back again.