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General Info
At VCA, your pet's health is our top priority and excellent service is our goal. We treat each pet knowing it is an extension of your family. Our dedicated staff of veterinarians, board certified specialists, and technicians strive each day to give your pet the very best in medical care. We understand how important it is to have a local veterinarian you can trust and who, most importantly, knows your pet almost as well as you. With nearly 600 hospitals in 42 States, we've built a network of trusted local animal health providers giving the finest care for the pets in your family. We invite you to get to know our caring staff! New VCA patients are eligible for a FREE First Exam - a risk-free opportunity to learn what makes VCA so different. We’re looking forward to meeting you and your pet and demonstrating our commitment to providing your pet the highest quality care!
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours

Services/Products
Our hospital offers a wide range of general and specialized medical treatments and services including: • Advanced Care Services • Allergy & Itchy Skin Relief • Diabetes Treatment (Canine & Feline) • Diagnostics • Diet & Nutrition • Disease Treatment • Flea & Tick Control • General Care • Heartworm Disease Treatment (Canine & Feline) • Internal medicine • Medications/Prescriptions • Parasite Control • Pet Wellness Exams • Physical Examinations • Preventive Care • Primary Care • Puppy & Kitten Wellness • Senior Pet Wellness • Spay & Neuter • Vaccines & Vaccinations • Weight Loss Programs Please call us today to review your pet’s medical and health issues and how we may be able to help!
Brands
wellness
Payment method
amex, discover, visa, master card
Location
VCA operates nearly 600 animal hospitals in 42 States staffed with hundreds of experienced veterinarians.
Amenities
• Caring for your pets the way we care for our own • Convenient, affordable, preventive nose-to-tail care (VCA CareClub) • Educational opportunities for pet owners • Free First Exam for all first time pet visits • Healthy Pet Magazine • Home Delivery of Pet Medications • VCA Big Pet Project • VCA Quality Care Program
Categories
Veterinary Specialty Services, Pet Grooming, Pet Services, Veterinarian Emergency Services, Veterinarians, Veterinary Clinics & Hospitals
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Reviews

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Peter M.
Edited: 01/06/2017
Overall

Horrible experience! I cannot believe they let our poor dog Coco suffer! We recently changed to VCA and they ran some blood work on Coco. They knew for 5 days that Coco had acute kidney failure and they never called us!!! They let Coco suffer until he got so bad we had to bring him in to the emergency room and leave him for a few days(cost us a fortune). That should have been our first warning but we continued with VCA. After he came home he had numerous issues. We brought him back for vomiting and no appetite. They prescribed a medicine for him and told me to go to the pharmacy to get it… I went to all the pharmacies in Portsmouth and no one had it. I called VCA numerous times and they did not call back. Finally when they did they promised to call a compounding pharmacy and they would call me back immediately. I waited a day and no call so I called VCA again and on second call finally got the number of the pharmacy. Called pharmacy and they said VCA called in the prescription too late and it would not be ready until after Tuesday or Wednesday of the following week. I went online and found some substitutes so I called VCA again and emailed the information… NO ONE CALLS BACK!!! (do you see a pattern here)
Over that weekend Coco became very sick again and we had to bring him back to VCA. After we paid lots of money they suddenly had the prescription in stock!! They gave him something for the vomiting also. I asked why they did not do this before and the answer was I don’t know but here it is now!
I wanted to bring the lack of follow up to a manager… I was promised multiple times that Josh would call me back… he never did. Even when we told them we were going to another vet he still did not call back! I had to have someone at the front desk track him down and call me… he said he would review the issue and call me back on Tuesday… I AM STILL WAITING ON THE CALL BACK!!! I believe that he does not call back because they know they did something very wrong and don’t want to admit to it.
We took Coco to Ocean Valley Vet and he is doing very well! The doctor calls us to follow up or just to check in (even on weekends)! VCA needs to learn from him!

Kerry B.

08/27/2015

Overall

I am too sad to write too much at this time. I totally agree with Peter M on his review. They do not call back and have an excuse for their incompetency. I'm sure they are fine if your pet is healthy. But if you have a sick pet, DO NOT GO THERE. They do not care, they do not call you back with results. I have never had such a bad experience. I believe they do not communicate with each other so how could they possibly communicate with you. PLEASE DO NOT GO THERE. Your pet has one life and deserves so much better than what they could ever offer you!