Katie at the Boost Mobile store at 13690 Se McLoughlin Store went out of her way and beyond closing hours last week to reset my phone. It took us two hours due to needing to have my phone charged at 30% before we could begin the process. I really appreciate her putting in this overtime. Give her a pay increase for this diligence!
I regretfully shattered my iPhone 6 screen. This was the screen on my third iPhone 6 and needed a cheap remedy this time. Keven was great and did a stellar job!!
Everything was fine with them when I was spending alot of money in their store. Had an issue with my phone that I only had 2 days. At first they said they would let me exchange it with no out of pocket money. Called the store to make sure they had the phone in stock before driving the 100 Miles to the store. Steven answered gave me major attitude. Left me on hold for 10 minutes while he "checked" to see if they had the phone in stock. He said I had to pay the $50 which the day before I was told I would not. I asked to speak to the store manager, but Steven refused to let me. So basically this store screwed me and did not keep their word. Poor customer service if you have any issues. As long as you are spending and not exchanging they help you.
worst experience I'v e ever had. went in to purchase a new Iphone 6 plus. I explained that my 5s i purchased from same location 6 months ago wouldn't hold charge for more than 2 hours. she said that after the first update it was basically junk and that's the idea, forces ya to buy new. her words mind you. We have a 6 already on the way to replace my girls 4s, 4s died last night. to make a long story short if she is right they plan to sale junk. Phones still under warranty plus I pay for insurance, still treated like crap and no help what so ever. I'm just starting the list of complaints, this is not ok. funny part is I went in to spend 5-8 hundred. Oh well, avoid this store completely, her and the manager knew half as much about the products as my 13 year old and plan to sell junk knowing you'll be back for more. funny part is apple make stellar phones, these guys are jokers!
Oscar is rude, I've been getting phones from this store for years, everyone else is polite. Oscar will try to talk you into bring back a phone and keep the one that you already. I'm still in my 14days of refund but yet he told me that the phone I want will be a down grade. What happen to making sure your customer is happy. I will make sure to never come in if he is working.