I wanted to buy a new sofa and love seat, went to this shop based on the positive reviews from people. I found a leather sofa and a love seat at 2nd floor that I was willing to buy. It was listed for $2098 and they offered me for $1998. I asked the lady in the counter if they have a new sofa fresh in the package (I don't like taking the floor display items) and she said "Yeah we do have it brand new in the box". I asked them if they could deliver me, said I will be charged $85 + taxes but she told that I can bring my own truck to pick it up. The next day I picked up a u-haul truck and went to their store the lady took my card charged me $1998 gave me a receipt and asked me to pickup the item at the back of their store. The person at the loading area checked my receipt and said they do not have it in stock and they stopped ordering this item. I went to the lady at the cash counter and now I could clearly see that change in look in her face as I explained her the problem. She started acting very rude (the rudest person I've met in ages). She made some phone calls and said "We have only the floor model I will give you for $100 less". I told her again that it is not an option for me. Then she said that she cannot help me as it is not her problem. I was shocked on hearing that I came to this store driving a rental truck traveling 40 miles in the heavy rain and she say that!! She said "Take the floor model or I'll refund your money just leave, I don't worry about your truck I'm not responsible for your problems". I gave my card and she cancelled my transaction, I left without saying a word. She called me after 40 mins and said "Pam (I guess the store owner) offered you the floor model for 10% less". I said that I am not interested in floor model. All I wanted is a simple apology for wasting 4 hours of my time and loss of $84 in renting the truck, but what I got was rude behavior. I will never ever ever set foot on this shop ever again and I would never recommend it even to my foe.At 3rd Floor I have previously bought a dining table set, this floor was managed by a lady named Veronica. She was very good and after the sale she gave me her phone number and asked me to call her if I ever face a problem with the table set she sold. I decided to buy the sofa based on this experience and that is the only reason I don't regret given a rating of at least one star else I would only give them 0. I found a better sofa and love seat at "The Furniture Shack" in NE Airport way for a way better price. If you wanted to be treated like a scum bag visit this store (2nd Floor), if not visit Furniture Shack the people over here are very very good.