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BBB Rating
A+
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Neighborhoods
Pearl, Neighbors West-Northwest
AKA

Willamette Dry Clean-Portland

Category
Dry Cleaners & Laundries

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chrstphrcase

04/30/2013

Overall

DO NOT USE THIS CLEANER! I dropped off a bunch of items to get cleaned (first trip) and it wasn't until I picked them up (second trip) and got home that I realized they had completely ruined one of my blazers and didn't say a word about it. I immediately took it back (third trip) and explained what they had done. I was told "It's how it was made" and "we can't be responsible for the manufacturing". When I told them that was a bunch of bull and that they are apparently a 'professional dry cleaner' who is supposed to take care of such delicate items, they then proceeded to tell me "You should find your receipt and return it". Only after arguing with them for quite some time did they tell me I would have to talk to the manager the next day. I came back the next day (forth trip) to talk to the manager who gave me the same excuses. When I told them they were going to replace it, THATS when they offered to fix it. They told me to come back in two days. I came back two days later (fifth trip) and low and behold it wasn't fixed. They had cannibalized other detail work from the blazer to replace to more obviously ruined parts, but in the process ruined the other areas of the blazer. By this time I was fuming and told them they were paying for it. I talked to the "manager" on the phone who told me they were sorry this happened and they wanted to keep me happy and they would pay for the blazer to keep my business, but that I couldn't pick up a check until today (two days later). I went back today (my sixth trip there) and THE MANAGER REFUSED TO PAY FOR IT EVEN AFTER HE SAID HE WOULD AND WOULD NOT REFUND THE CLEANING COST!!!!! I have never encountered such poor business practice and such horrible customer service. If you take on the responsibility of owning a business that cleans clothes, you are responsible for what happens to those clothes when you clean them. It is a miracle they are still in business. Six trips later, I am without one of my favorite blazers and they still charged me to have it cleaned.

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