1036 NW 18th Ave, Portland, OR 97209
Phone: (971) 202-7316
Price Range : Average
Wheelchair Accessible: Yes
Bike Parking: Yes
By Appointment Only: Yes
02/08/2012Provided by Citysearch -
GREAT! I went in 4 days ago for my first visit to urban waxx as well as my first wax on my lady area. The girls there were so friendly and welcoming, they were professional in all aspects and really knowledgeable. I really appreciated that they went over what to expect and side effects and everything without me having to ask. The place was clean and obviously well kept. I used to work in a salon where we offered waxing services so I tend to pay very close attention to sanitation laws/rules because I have heard all of the possible horrible outcomes of being unsanitary and the girl who waxed me followed every one to a T! She wasn't pushy about me booking my next appointment which I loved! I can't say enough good things about this place & would recommend it to anyone wanting a wax! For something that was very scary they made it as pleasant as possible and I will definitely be returning for future services!
05/11/2011Provided by Citysearch -
I used to work at UW... actually, I was one of the original team members :) Now, I have the lovely experience of being on the client side of all things Urban Waxx! It is a wee bit surreal arriving and having a seat in the lobby... not that I mind the tasty snacks and beverages!
Don't think for one hot second that because I am UW alumni that this review is less legit... if anything, I hold things to an even higher standard, being both an Esthetician and a former UW team member.
Walking into UW, being greeted with such cheery, ladies I can't help but smile... here you are among friends. Seriously. The service is professional, graceful and kind... so refreshing these days!
Miss Megan gave me my Brazilian yesterday and, as always, she did a FANTASTIC job!!! Fast as a snap, yet perfectly thorough... hooray! Thank you Megs, I always wish it took longer so we could keep chatting :)
04/13/2011Provided by Citysearch -
I went here last weekend for my first wax and the experience was fantastic. I was nervous at first but after about 1 minute with Megan, the nerves were gone.
The entire staff was friendly, offering me a glass of wine within a moment of being there. As soon as I entered the wax room, and Megan started talking, I was at ease. She jumped right in with conversation keeping my mind elsewhere asking questions and genuinely interested in me.
I look forward to a long wax relationship there - I don't have a single negative thing to say about it. Even parking was easy on a Saturday afternoon!
I will switch all my waxing needs to Urban Waxx.!
03/12/2011Provided by Citysearch -
I got my very first Brazilian last month. I decided if I had to deal with razor bumps one more time I was going to shoot something, I'm not shy, I hate body hair and I have a high pain tolerance so waxing seemed like a great option. I looked around for awhile and Urban waxx seemed like my best bet. I got there a bit early and they were extremely nice and helpful. The place was gorgeous, I felt extremely comfortable there. A very pretty girl showed me over to the waiting area and offered me something to drink as soon as I walked in. The girl I got was Adriana. She wasn't who I was originally booked for, but I don't see how the other girl could have possibly been any more amazing than her, we ended up chatting the whole time and it really flew by. She was super detail oriented and made sure EVERYTHING was gone, even taking the time to use tweezers on what the wax didn't get. I'm not gonna lie, it did hurt, but not badly and only towards the middle. In the beginning it stung a little and during the last bit I barely felt it. They use hard wax, so they can go over a spot multiple times which equals: totally spotless. I was incredibly happy with the results, it was only two or three weeks ago that I started even getting stubble and it was super soft. Zero razor bumps, I'm now a waxing addict. Adriana is the best and I wish I was in oregon right now so I could see her for maintenance, asking for her personally next time I am.
09/16/2010Provided by Citysearch -
I went in for my first eyebrow wax at the Tanasbourne location. The ladies there were very nice, and my waxer (sara) suggested I do a couple other areas and even threw in some small area free. She tweezed a few stray hairs and then when I asked for a little more off my eyebrows she gladly did it.
The atmosphere is nice and the service is nice. It's worth the extra couple bucks to come here than any ol' salon :D
09/01/2010Provided by Citysearch -
i just had my first brazilian tonight with Megan and she was awesome. I was a little tipsy from the wine they gave me in the waiting room, and she was very nice about it. I'm not gonna lie, it hurt like hell (heard it gets easier but first time is a doozy), but she was so nice by putting up with my yelps and i believe I even grabbed her wrist once and she was very cool about it! I couldn't help it! It was instinct!! haha. but i could tell she was trying to engage me in conversation to distract me from any pain, and that was much appreciated.
anyways, great place. definitely would go back. and they even gave me a discount for mentioning on the intake form that I found out about UW from citysearch - very cool.
06/21/2010Provided by Citysearch -
L.O.V.E Urban Waxx! Tried many other waxxing places before finding this sweet little place! Jenny has been my Esthetician for nearly two years now, and she is the best! She is prompt, friendly and cleary loves what she does! I can't imagine going any place else !
I reccomend this to anyone and everyone. If you want the best waxx, go to Urban Waxx! Like their slogan,
""the best waxx you'll ever have, seriously.""
05/26/2010Provided by Citysearch -
I always get a little nervous/self-conscious when going to a new salon, not sure if there is an uppity feel to it... no worries here!
This place is gorgeous, and trendy and could easily be the sort of place that gives you attitude -- but its not. There is just this great vibe there. The women that I encountered today were BEYOND nice.
1 -- I've only previously had my eyebrows waxed. Today I tried a lip wax. I was nervous. The waxxing service was surprisingly less painful, and quick, and professional, and the girl who waxed me was so nice and calming. And it looks great -- I don't know why I haven't done this sooner!
2 -- I left, happy with my service, only to realize I had locked my keys in my car!! Not only did the amazingly kind receptionist give me the number for AAA, but she welcomed me to stay in their lounge and gave me TWO glasses of wine while I waited! So nice.
It is hard to beat great customer service, and high quality services in such a nice atmosphere. Add on top people who are genuinely kind and go above and beyond to help you, and you have something to talk about. Urban Waxx does it right. I've sort of instantly fell in love with this place. I'm actually looking forward to going back to have a leg/bikini wax now!
05/07/2010Provided by Citysearch -
I wanted to write this follow up review to my previous negative review of Urban Waxx. Shortly after my review was posted, I was contacted by the owner personally to apologize for my experience. I was promptly refunded for my service (without even asking for it) and offered to come back for a visit with my usual waxer.
I am very pleasantly surprised with this response, and wanted to ensure I shared this with other Citysearch users. It seems that my negative experience was a rarity and I am grateful for their attention to customer satisfaction. Thank you Shannon!
04/13/2010Provided by Citysearch -
I was first introduced to Urban Waxx and Shannon a couple years back and love the experience I have every time I come in for a wax. Everyone is so friendly and the ambience is so serene and relaxing. I have tried many places in the past, but this is by far the best in experience. I don't find waxing to be unpleasant here, and that's probably because of the type of wax they use. I would definitely recommend this to anyone looking for a good wax.
04/10/2010Provided by Citysearch -
I was super nervous about my first waxing experience and boy am I lucky that I found Urban Waxx!
This place is adorable! They made every effort to make sure that I was comfortable. Which was important to me because I was having all the hair ripped from my backside :) Not only was it cute... it was clean! Ultra important!
I had a brazilian and full leg waxing. Not nearly as painful or as embarrassing as I expected. Sarah was the best. I actually had a great time talking to her and laughed through most of the wax. She was fast, thorough, and made me feel like I wasn't naked from the waist down :) Thanks Sarah for not traumatizing me! I will never go anywhere else!
I can't believe I am saying this... but I am actually looking forward to my next wax :)
02/19/2010Provided by Citysearch -
This review is long over due.
I have a lot to say.
If you're looking for the nutshell so you can move on and just go there already, here it is:
I've been to many of the waxing places in Portland in my many years there, and Urban Waxx is hands down, THE BEST WAX you will find. Reasonably priced, amazingly-wonderful staff, non-intimidating environment and consistent! Boom. Done.
The less nutshelled version:
When I found UrbanWaxx a year or two ago, it was after a long string of tried places, bad waxes, money spent and frustration. Part of the problem was that if I happened to find a place that was decent, I'd go back again and it would end up being awful. We're talking, spilled wax, bruises (!) and messy work. So, it goes without saying that my 1st experience at Urban was stellar but the real 5 star quality was when I returned for a second (and 3rd and 4th...) time and received the same awesome service. SOLD! Ok, so this is all well and good, but let me tell you why this place is really a solid-gold-5-star-excellent-trophy of a waxing joint.
1. They remember me and what I'm up to. It's lovely to not have to come up with the ""small talk"" that one comes up with when someone is up in your ""business"" ripping hair out by the follicles. Mindy and Adriana were always on point, asking about my latest job or dating stuff, remembering where we left off. Nice.
2. Professionalism. For being as carefree and welcoming as this place is, every single waxer (I've been to most of them) is extremely professional, efficient and detail oriented. AND, in the rare occasion I wasn't completely happy with the wax, they brought me back in, free of charge and tidied it up. (Only happened once.)
3. They put you at ease. I may sound like someone that has been waxed a lot (and maybe I have! :) ) But, the first several times, especially the 1st Brazilian, I was a bucket of nervousness. They put me at ease and cracked a surprisingly funny joke, always acknowledging my worries, but never letting them get away from me.
4. SHEER AWESOMENESS. Ok, this is above and beyond here people. Parking in NW isn't always fun, and one time, while in a gigantic hurry I threw my car into reverse without looking and straight-up backed into the car behind me. The car happened to be the owner of Urban Waxx's. Who also happened to be standing right there. F! She took a look as I was chewing off my hand, and said ""Eh, that's what bumpers are for!"" Are you joking me??? (I didn't do any major damage, but still, that is truly goes to show the nature of the people you will find at Urban Wax.)
And finally. 5! I recently moved from Portland to Los Angeles and asked them for recommendations in LA. Shannon (Owner, yes, the car one) didn't know of any off the top of her head, but did the research for me and emailed me a day later with her suggestions. THAT has to be one of the most thoughtful, helpful and kind follow-through from a business I have ever received.
To wrap this up: Mindy: the best Brazilian ever. Adriana: BEST BEST BEST lip waxer ever. (Man, the things I'm revealing about myself to write this review...) Shannon: Any business that involves customer service should take notes from you.
Urban Waxx. These ladies are in the waxing business. Its the best wax in Portland. Possibly in the world. Too much? Probably not.
11/27/2009Provided by Citysearch -
I was really kind of freaked out about getting a brazilian because I myself am an Esthetician and have heard horror stories but it was all for nothing! Megan was awesome! She made me feel as comfortable as I could possibly be with no pants on, and it didnt hurt nearly as much as I was expecting. I will never go back to shaving! Thank you!!!
11/26/2009Provided by Citysearch -
My first experience at Urban Waxx was amazing. Highly recommend to both women and men (especially men, you need it). No need to be worried or scared....they make you feel really comfortable and the Brazilian wax is really not that painful (could be the tequila shot, but, based on all the other places I've been to in NYC, LA, Chicago, SF & Seattle....nothing beats Urban Waxx.
Please feel free to contact me for a referral or more information.
11/18/2009Provided by Citysearch -
If you need anything waxing, this is the place to go. Great staff, friendly and professional every single time (no off days).
Mindy is my gal and I don't hesitate to recommend her and Urban Waxx, even to my mom!
Well worth the drive and the stress of parallel parking for a dunce like me from suburbia.
11/17/2009Provided by Citysearch -
I've wanted to wax for years, but never had the guts. I've walked by UW many times and finally got the courage up to make an appointment. I love the convenience of booking online. The receptionist called about a week before my appointment to answer any questions I may have and put my mind at ease, knowing that it was my first time. I walked in, the place was warm and smelled great, and I was greeted with a glass of wine (which made everything go a little bit easier, I'm sure). The design esthetic is so hip and urban and I love that they support local artists by displaying and selling their wares. I only waited a couple of minutes (and I think that was because Shannon was letting me have time to drink my wine). Now, dropping trow 5 seconds after you meet someone seems like it would be incredibly weird and uncomfortable, but Shannon put me completely at ease and I really didn't think anything of it. We carried on a nice conversation throughout my leg, Brazilian, and lip wax (except for the couple of times I had to catch my breath) and it was all done before I knew it- no more than 30 or 40 minutes. The whole process was so much easier than I had anticipated and, honestly, fairly comfortable. It didn't hurt that she kept telling me that I was being a ""rockstar"" :o) I walked out feeling strangely empowered and almost 'high' (again, I'm sure the wine helped). I'm so glad I finally did it, however, I'm afraid I might be hooked, now! I look and feel great! Thanks, Shannon!!
11/16/2009Provided by Citysearch -
Waxing is something that had crossed my mind... and then I happened across this in April: urbanwaxx.blogspot. com ... this blog made all of my apprehension and curiosity melt away. I ended up emailing Shannon that evening, after reading the blog for a few hours. Her quick response was incredibly kind and answered the few questions I had left. Not even a full twenty-four hours after reading the blog, I found myself lying in Urban Waxx for my first wax! I can't think of a bad thing to say about my experience there. For the past 7 months, I have been going to Urban Waxx religiously and honestly, couldn't see myself going anywhere else! It's been great! The vibe this business gives off is exactly what you want. There, you feel relaxed and at ease... I have never felt uncomfortable or 'scared' about my monthly waxes (including my first time). I have a better relationship with my esthetician than my hair-dresser!
Urban Waxx is excellent for first-timers & I would recommend them in the highest esteem to anyone and everyone!