Radio Cab Company
1613 NW Kearney St, Portland, OR 97209
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Certifications: Certified Financial Planner
I was picked up by cab 124 and when I opened the door I found the floors flooded with dirty water puddles, tree debris everywhere inside, soaked seats and water drops on the doors, windows, seat backs, etc... only when pressed did the drivers wife get paper towels and soak up the standing water. As confirmed by the driver he left all the windows open during a rain storm the previous day and I was his first ride since the showers the day before and discovering his cars condition this morning. At first the drive was affable talking about grammar and teaching standards and then when it turned to politics I was verbally assaulted for being a Democrat. I was called stupid, ignorant, uneducated and was told they both held Masters degrees and they therefore were more informed. I stated I was happy to have a political discourse with them but would not be ridiculed in the process. I stated I was not attacking them and would appreciate not being attacked. I was then told I must be a California uneducated Democrat. I mentioned I was native and that was irrelevant to anything. Then I was told they were 3rd generation Oregonians and therefore they were in a position to judge my ignorance (I’m 4th generation and it is still irrelevant). Finally, after being screamed at almost the whole ride and it escalating by them I left the cab before my destination to escape the abuse. He got out and screamed at me and then got back in the car and followed me for a great distance. I am very scared by the escalation, confrontation and would like to warn others to avoid this cab driver.
We scheduled a pick up, two weeks in advance. The taxi was scheduled for 6:30 pm to take us to the Garth Brooks concert, since we are out of towners. And didn't want to drive our car. 6:45 pm I called radio cab. They said the reservation was not a guarantee time (REALLY??). At 7:15 pm we decided to drive our car. We got a call from the driver at 7:35 pm saying he was at the pick up address. We didn't go back to have him take us to the show. We ended up missing the first twenty minutes of the concert. We had to park 10 block's away!
We made a reservation for a taxi two weeks prior to the event. We recently stayed at the Portland White house B & B. We were attending the Garth Brooks concert. We had reserved the taxi for 6:30p.m. pick up from the B&B. At 6:45p.m. I called to see where they were. The dispatcher said that the "reservation" was not a fore sure time they were going to be there, really? We ended up driving our own car to the concert. We received a call from the Taxi driver that he was at the B&B at 7:30p.m (when the concert was due to start)!
Not a very reliable company!
If I could give this a 1/2 star I would. And that would only be because they answer the phone. Good customer service is letting you customer know you can't make it to your location in a reasonable time frame. Two an a half hours is not reasonable and neither is after two and a half hours, telling the customer you picked up the wrong person. Especially when you're the only one standing there. I will "NEVER", "EVER" use radio cab again, unless they can begin to value their customers enough to say, "I'm sorry we aren't in the area." Maybe even going the extra mile and saying, "may I suggest calling Broadway cab they may have someone in your area." Believe me that would be excellent service and people would remember you will be there if you can. This has been an ongoing problem in S.E. Portland and most people just don't call because you're known for bad service. A company that does not value their customers, has no value. D'B Forrest
12/09/2011Provided by Citysearch -
One Radio Cab driver was driving too fast in a parking lot and caused a minor fender bender with my wife. He then called another driver who came and bullied my wife. These two creeps blocked her vehicle and held her against her will for nearly an hour. She was terrorized!
This scenario had been obviously pre-arranged so as to gang up on and to intimidate the victim into dropping the matter.
When I contacted the Supervisor, Steve Entler, he turned out to be a bully as well. So this approach to doing business comes from the top down. Avoid these thugs and bullies if at all possible.
And this just in today December 9, 2011: ""A Radio Cab plowed right through a ground floor unit at the Jupiter Hotel this morning, landing on top of a 40-year-old man who was still in bed. The occupant of the room was literally stuck under the front of the car.""
Put these jerks out of business. They are a menace to Portland's streets.
09/04/2011Provided by Citysearch -
I was taking a solo trip to Phoenix and had to get to the airport at 5:30 am. Going solo always adds a level of stress, and you never know just what you are going to get when you ask for a taxi that early in the morning. But I was soooo happy. My driver showed up at my door about 5 minutes early and jumped out to open the door for me. From then on, we talked as if we were old friends getting reacquainted so of course I felt totally at ease for the entire trip. Some taxi drivers drive as if they are racing to get away from a tsunami. Others drive all over the city taking as much time and charging as much $ as they think they can get away with. My driver was PERFECT! He did not drive too slow making me anxious to catch my plane, nor did he drive too fast throwing me all over the car. The other thing I liked was that he knew exactly the best, easiest, quickest route taking back roads and bypassing the slow spots. All in all, it was the perfect ride!
07/31/2011Provided by Citysearch -
I arrived at the International Airport, first I check the price with the shuttle their price was $39.00 I asked if a taxi would be cheaper for one person and was told it would be. I checked with the taxi cab (Radio Cab) and was told the price would be $15. 30) to make a long story short when I got to my destination the cab driver wanted $38.and so odd cents. I had an enevlope with the address I was going to this I had showed to the cab driver. When I refused to pay him the $38.00 he said when he quoted that price he thought it was the other address, which was in Missoula, MT If he could take me from Portland to MT for $38.00 I would have let him do it. I give him $20.00 and told him that was all he was getting. I would of give him $15.30 if I had the right change. Come back to the airport I could not remember the name of the cab and when the girls in the office call a cab it ended up being the same company and I had them ask when they call for the cab what it would be and they were told $28.00 to $30.00 and you guess it he wanted $39.00. Do not use RADIO CAB they are all cooks. For my next trip over I am going to get it in writing.
I had an early morning flight, so I called the Radio Cab Company on the high recommendation of my Hotel. The driver was prompt, courteous, and above all, honest. I left a small article in the cab, which he turned in to the lost-and-found at the cab company office. I spoke with Steve Fish who verified the article and then sent it to me. If you need transportation in the Portland area, call these guys, they're the BEST!
06/16/2011Provided by Citysearch -
Hi all. So I have been using cabs in portland for about 10 years now and it seems radio cab gets worse and worse each year. I'm an older man who actually used to drive a cab in NYC many moons ago. They way this place is being run is a joke. Talked to many drivers only to find that the company is screwing them, for instance they get people to buy a share/cab shift in the company and than after they are in debt up to their ears they tell them they won't lease their cabs out for all the days they don't work unless ...they buy another share. Now I'm an old man myself but your way of doing things is for a fact pushing the younger good drivers out. You old guys made these rules to benefit only yourselves with no thought for the future. I have two drivers I use regularly (day shift) #15 and # 1, I once called to compliment cab #15(because she goes way beyond the required services) A few weeks later I see her and ask, did you boss tell you I called. NO. My question is why? You have some really great employees and you can't take the time to note it? It dosen't surprise me however because when I called to complain once about cab # 55(who sexually harassed my daughter on her cab ride to my home) I wasn't called back at all and no one obviously cared. So good job radio, give all the money to the idiots and push the good ones out. As soon as the two drivers I call personally get outta there I will never never use your company again. Good luck ruining your own business
05/13/2011Provided by Citysearch -
I am not one to complain about anything...and I will say this is the FIRST review I have ever written. I specifically signed up for city search just to let ya'll out there know to not use Radio Cab! I have used them a couple times in the past with no complaints, but just called a minute ago to request a cab - and had the rudest girl ever. I finally hung-up and said I would be taking my business elsewhere....I suggest you do the same!
02/05/2011Provided by Citysearch -
just googel'd cab and called the first number( not radio cab ) , big mistake !! the cab never showed up. after waiting 30 minutes for a prearranged cab, i called radio cab the person on the phone was professional the driver was there in 7minutes and got me to the airport on time! thank you for your great service you have made a new customer .
12/26/2010Provided by Citysearch -
This was the worst cab riding experience of my life; I have never received such poor customer service. The dispatcher was extremely rude and actually hung-up on me for asking questions she didn't want to take the time to answer. After being hung-up on, I called back but reached the answering service every time, for half an hour. So, I began walking to my destination and eventually flagged down a Radio City car. The driver was also very rude and somewhat hostile, though it is possible he was just tired after a long night of unruly fares and poor tips. Though, there was absolutely no excuse for the TERRIBLE service I received from the Radio City dispatcher. I will NEVER use this company again.
07/05/2010Provided by Citysearch -
Don't believe the pumpers. Friends of drivers and drivers themselves more than likely. This driver owned cab company is an unmitigated disaster in terms of a basic biz model and service provision. Read the negative reviews carefully. With the one off topic exception, do they sound like spoiled folks or whiners who complain with little reason, or do they sound like baffled folk who were alarmed at the lack of basic service and courtesy? Management is atrocious. Check out reviews at Yelp as well, for even more horror stories.
I've read some of these reviews and it looks to me like a few of the 1-2 star ones are from disgruntled x-drivers. Anyway, I have taken Radio Cab for a number of years. They have always been courteous and gone out of their way to help me in any way necessary.
Sometimes I need a cab to go pick up my teenage grandchild, and I wouldn't think of calling any company but Radio Cab. I feel confident she will be safe and get where she needs to go.
Thank you and keep up the good work Radio. There are always a couple of rotten apples in the cart, but with the vast number of drivers a large cab company has, you are bound to have a not so wonderful experience at least once.
05/18/2010Provided by Citysearch -
I had tickets to see Kooza and since I wasnt sure
exactly where it was i decided to take a cab.
There is usually always a cab outside where I work
so I parked in the parking garage and walked outside to get a cab. There was only a Broadway cab outside
so i went over to the cab and said I needed to go to Kooza, the cabbie looked at me and said where is Kooza. I knew that I wasnt going to go anywhere in a cab with a driver that was acting like they didnt know where that was. They had been in town over a month and had previous looked a Radio Cab to see if it was on their web site. It was. I called Radio cab and the driver came and picked me up and took me right there.
I think that Broadway was going to probably trump up the fare by acting like they didnt know where Kooza was at. All the cab companies should have known.
I was real satisfied with the driver and the company and would use again.
The driver we had was very nice and helpful. She helped us load up carseats, and was very attentive. The only problem I had was when we paid. They pinged our account twice for the ride, which can be quite troublesome. I like the service but just don't use your card to pay for the cab.