The Raccoon Lodge & Brew Pub
7424 SW Beaverton Hillsdale Hwy, Portland, OR 97225
|Mon - Sat:|
Phone: (503) 296-0100
Phone: (503) 296-8501
Fax Number: (503) 296-8501
Raccoon Lodge And Brew Pub
Cuisines: Brew Pubs, American
Wheelchair Accessible: Yes
Alcohol: Full Bar
Parking: Lot, Private
Bike Parking: Yes
Takes Reservations: No
Outdoor Seating: Yes
Price Range : Average
Good For Family: Yes
Good For Groups: Yes
Good for Kids: Yes
02/06/2010Provided by Citysearch -
They lost four customers for life from us!
I had gone a few times to Raccoon Lodge before, but only for beer.
Last night we decided to try out the Happy Hour. When we sat down we asked our waiter Ben C. about the cost of subbing garden burgers for the regular burgers, as two us have dietary restrictions. I was told no charge (same thing I was told the day before when I called) so we ordered. Food was nothing special. Service was semi lacking. But the real kicker was when the bill came we were charged WAY more for our ""special"" burger, despite the fact that I had previously asked about if there would be a charge, and I even said if there was a charge I would order something else when I ordered!
I then brought it to our servers attention and basically was told 'tough luck'. I then mentioned I had inquired if there would be this charge when we sat down and wanted to know if he would remove it. The short answer was a very cold ""nope"". All four of us were very surprised by the poor service and the lack of friendliness.
I thought maybe he was just having an off night, so I called the next day and spoke with the manager Lisa K. I told her what happened, semi expecting her to apologize and to say something along the lines of ""Come in and I will give you a partial refund."" or ""I am so sorry you had a lousy experience, I hope you give us another try."" Instead I got a ""I'll let Ben know someone complained."" Nothing more.
There is a lot of good food and great service in Portland. I have been to many MANY restaurants whos waiters and managers stand behind what they say and want to give a good experience to their customers. Raccoon Lodge on Beaverton Hillsdale Hwy. is defiantly NOT worth a visit.
Save your time and money, and go somewhere else.
01/02/2010Provided by Citysearch -
We went with some trepidation after reading the other reviews, but we had a very pleasant experience. Granted, the place was practically empty when we were there, so maybe that had something to do with the great service. The food was very good and was generously portioned. The only downside I could see was that things were very overpriced. For example, on the appetizer menu, $12.95 for nachos. I felt that the experience was comparable to eating at a McMineman's, but spendier. I don't think we'll go back, but only because we can have the same experience for cheaper elsewhere. Oh, and I expected a lot more cute raccoon paraphernalia and there was little!
10/06/2009Provided by Citysearch -
I hate to do a review based on one visit, but that appears to be what several negative ones were. I went the other night for the first time in a year or so. The service was excellent, accommodating our custom requests.
The food isn't anything special, but just what you'd expect from a modern pub.
09/14/2009Provided by Citysearch -
Why do we keep giving this place another chance? Last visit we had to walk out after waiting in vain for service. Visit before that the kids melted down when dinner order was ""lost"" by staff. I had to get up and ask twice before anyone realized.
The menu always looks good with creative specials too.
This place should be a gold mine with lines every night, but they now use cheaper food ingredients and have high staff turnover. Service is consistently inconsistent and usually poor. They are not prepared on busy nights. Exterior seating is nice but expect a huge wait for food or beverage.
07/17/2009Provided by Citysearch -
I visit this place from time to time and returned last week to try out a few beers. If you have not tried any of their specialty beers you should. Many types of craft beers that are quite unique and tasty.
Unlike another poster, I have never had any problem with the service at Raccoon Lodge. Like any restaurant sometimes it looks like they need more help than they have but that could just be the time of day. But I have yet to recieve poor or slow service.
I also like the variety of the menu, seems that every time I visit there is something on the specials menu that looks (and is) good.
06/18/2009Provided by Citysearch -
After watching my beer sit for ten minutes while my idiot (server) chatted up a co-sloucher, I refused the beer and went across the street for some FRESH beer.
I've been there before. The service always bad. Always regret going.
Really, the beer is barely average.
VERY expensive. Entres are well over ten bucks.
You are not welcome and it's just a question of how much you'll put up with before you leave.
The place has that stench of failed business. I wonder what the building will be used for next ?
02/10/2009Provided by Citysearch -
Raccoon Lodge and Brew Pub offers some of the best beer brewed in Oregon. For those who rate brew pubs based on crayon count per table, there are other places you'll enjoy. Yes, it takes a while to get food in the restaurant upstairs...This isn't Chucky Cheese with beer! However, the downstairs Den is a cozy, adult-friendly, environment . The happy hour menu provides a great selection of inexpensive tastey pub fare, all of the standard Lodge brews, plus a number of specialty beers not available in the upstairs bar. Happy hour offerings in the Den are currently available all day Saturday and Sunday. A special note to lovers of tart/sour Belgian-style beers, Ron brews the best!
02/03/2009Provided by Citysearch -
I dine out probably 3-4 times a week & like to try different restaurants. My daughter & I decided to give the Raccoon Lodge a try on a Monday since they have a free kids meal special on Mondays. They had the WORST service that I have ever experienced in my entier life at ANY restaurant. After being having been seated, it was 15 minutes before the waiter finally made an appearance at our table to take our order. He introduced himself by saying ""well, do you have a plan?"" He absolutely had absolutely NO personality! I ordered the Mahi and requested that the sour cream and guac be left off, and he responded, ""Are you sure that you want that?"" After taking our order, it was another 15 minutes before the drinks showed up. I noticed that a couple that had arrived shortly after us got up an left because they hadn't be waited on after 20 minutes. We waited 30 minutes for the food, and it was brough out by one of the table runners and not our waiter. I requested a side of Salsa with my meal - the runner said she'd be right back with it and then never came back. Our waiter NEVER ONCE checked on us to make sure that everything was OK. Luckily the order was correct and the food was very good, but we could have used a few extra condiments that we didn't get a chance to ask for. We waited for 20 minutes after the meal was finished for the waiter to bring the bill. He didn't - he was too busy tending the bar the whole time. I asked the hostess if a manager could be sent to our table so I could mention the lousy service. Waited another 10 minutes, no manager showed up. I finally walked up the bar and requested the bill. The waiter remarked that he was sorry about the delay, it was because they were so busy. Funny thing is for the first 45 minutes I was there they were not that busy at all. Since I can't deal with that kind of poor customer service, I will NEVER EVER return. It's too bad because the food really was good.
12/29/2008Provided by Citysearch -
Not sure what the problem was with the other reviewers. This is not a fast food joint, it's a brewpub. Take some time to savor your beer. The servers were always accomodating when I asked them to bring the kids' food first. Great salad. Servings are huge! Kid's menu provides large portions. Friendly witty staff...
07/31/2008Provided by Citysearch -
I have never been to the Raccoon Lodge However I did frequent their booth during the recent Oregon Beer Festival on the waterfront this past weekend .The Food I ordered 3 days running was their BBQ bricuist. Yummy ,it's was mighty tasty to me . Plus with the HUGE crowds the service was good . I assume that they also serve BBQ at their restaurant . I would recommend this place based upon the BBQ that they served during this Huge Event .
07/19/2008Provided by Citysearch -
A fellow from work told me he had had perhaps the best burger ever at the Raccoon Lodge. Since we often trade eating tips over our ""cafeteria"" lunch, I decided to see if his tips could hold water for me one more time, as he has always been on the mark... I was not disappointed.
We were seated quickly and politely, and the waiter was on our table in a moment with menus and water even though they were quite busy. I spied a seasonal brew and asked for a pint. The waiter promptly asked me if I would first like a taste of the ""seasonal brew"" they offered as it was quite unique, and I accepted. He saved me the price of a brew I was not fond of. The brew ultimately did I order was terrific, and so was the second style.
The atmosphere was good. We found it clean and crisp. There were several families sitting around us making normal background noises, but we noticed we could converse at normal voice levels with one another due to the ""private"" acoustics which seemed to surround our booth.
The burger was absolutely terrific, right down to the Kaiser roll style fresh bun. You could taste the beef! The fries served with the Cheeseburger were abundant, but were gone before I wanted them them to be. Adding to the experience, the restrooms were clean. We have had so much less for more than twice the price recently , I suggest you give the Raccoon Lodge a shot soon!
06/06/2008Provided by Citysearch -
We've been going to the Raccoon Lodge for at least 2 years now and my kids, husband and I love it there. We actually go there once or twice a week. They are always super nice to our kids and we enjoy the fam atmosphere. We don't go there to have lamb and shellfish of corse but when we want a burger, beer and have the kids ,it's where we go. The service has never been unsatisfactory and we haven't been disapointed with what we've ordered. We go for beer and nachos and occasionaly a cocktail when we don't have the kids. We have lived in the neifhborhood for a couple of years and I haven't found a better ""local"" portland biz to take my family to. Thanks to all of you, d
05/17/2008Provided by Citysearch -
We have been here three times now and keep hoping services improves. Turns out it doesn't. The waitstaff is usually pretty nice, just incredibly slow. The food falls somewhere in the middle. Good variety but nothing really stands out as being amazing. The beer is actually pretty good and the seasonal beer is usually the best. There are too many better restaurants in Portland with better service to go here.
03/29/2008Provided by Citysearch -
I have eaten upstairs at this place a handful of times (not my choice but its in my neighborhodd) and I have had some beers in the basement section.
All in all this place is neither a friendly place to be served, nor is it worth the money.
First the upstairs- the menu is pure Denny's as somewhat described it. The fries are those unfrozen wedges, the burger meat has hard things in it, the ribs are no better than a hormel product. I would like to say that the grilled cheese sandwiches are fine for the kids but my small children dont even like this place because it has scary taxidermy on the walls.
Thats all well and good but I had an issue with the male bartender in the lower part of the restaurant when I was having beer with a friend of mine who will remain nameless.
Between us we had maybe a 25-30 dollar which I gladly offered to pick up. It comes out to me and its more like 60 dollars which was so poorly itemized that I could barely read it. I tried pointing out the discrepancy to this server and he made some comment about whether I had had too much to drink. The fact is I was maybe close to the legal limit and would be driving home very soon and so I didnt challenge him. His tone became hostile in a hurry and I decided to instead leave and never return.
Fact is- its a nothing establishment anyway so everything worked out ok but for the little scam they are running there.
03/18/2008Provided by Citysearch -
We've been here several times and its all good. Nice decor. One of a kind-not a chain restaurant.
Comfortable. Food is Good not Fantastic but not bad. Bear is Great. We've always had good service
and quick seating because there are so many. Its a large room with a real lodge feeling with the deer head
over the large fireplace. We've had many parties here. I'll go again.
02/29/2008Provided by Citysearch -
My husband and I tried this place out last night, because we live nearby and I had not been there for a few years. When we walked in, we were directed by a sign to wait to be seated, and a hostess did not appear for about five minutes. From what I could tell, this is considered a very family friendly place (mostly because I have to admit, I guided the hostess away from seating us near a couple tables with about 4 screaming children.). I found our waitress to be very attentive, the food below average, but my husband loved the beer. The service was quick, which was impressive given how busy it was last night. I have heard many favorable comments about the french fries, and I totally disagree. They were very oily, and not seasoned.
12/05/2007Provided by Citysearch -
My mom has always wanted to go here because every time we drive by she remarks, ""That place looks awfully cozy!"" But I'd read all the bad reviews on citysearch, and so I always nixed the idea. But this time she finally talked me into going, and I actually had a really great experience! I'm particularly picky about restaurants because I'm majoring in Restaurant Management at Cornell's Hotel School, and critiquing restaurants is part of what I do. But the atmosphere was really cozy, our server was extremely welcoming and friendly (and she sat us in a booth, even though she could have just as well a sat us at a two-top to save the booths for bigger parties), and the food was surprisingly decent for a brewpub. I ordered the grilled Mahi Mahi... it wasn't the best I'd ever had, but the presentation and the taste were better than some fish dishes I've eaten in Jake's or at supposedly ""fine dining"" restaurants in NYC. Overall, I was really satisfied with our experience. I don't deny that others may have had a less-than-pleasant experience here, but give it a chance! Our server was so friendly and accommodating, and my stout was fantastic and smooth (don't try the Raspberry Wheat Ale though -- it tastes like fruit juice).
11/30/2007Provided by Citysearch -
I lived in Portland my whole life, and I have yet to find a better, more welcoming place.
In the bar, aka ""the Den"", the bartender is friendly, and stays on top of things.
My boyfriend and I went in there every week, and everytime, we were greeted, and he familiarizes himself with the customers, what they order, their names. Everytime we went, he knew what we liked and loved to keep a good conversation on the slow nights.
The food is promt, and delicious!
I give the Raccoon FIVE STARS because of the great service/servers, and there well made food and drinks!
07/02/2007Provided by Citysearch -
On a recent Saturday afternoon in late June, my family and I visited the Raccoon Lodge. Until recently, it has been a local favorite of ours. We found that the outdoor patio was closed, even though the weather was perfect, and the tables were out for service. The G.M. (Bill Ward, according to the website) was unhelpful, and it was the waitress who assured us we could be served outside. I took my child to the restroom to wash his hands, and received 1st degree burns on both my hand and his poor little hands form the water coming out of the tap! I had only flicked on the water, and was scalded instantaneously. [We went to a local Urgent Care facility for treatment, and have documentation that burns were induced.] I approached the G.M., and told him in no uncertain terms that the water was far too hot, and that it needed to be adjusted or inspected before someone else was injured. The ---hole looked straight through me, and said something to the effect of, 'OK, thanks.' No apology, or even a feint of sympathy. He then stood at the kitchen, and did not follow up the problem at all.
I would encourage all individuals, and especially families, to avoid this place at all costs. Go elsewhere, for your own safety.
03/20/2007Provided by Citysearch -
Food is good, but oh my the wait staff. They ignore you, stare at you blankly, or if you get their attention, they act as if you are an imposition rather than the reason they are even in the darn building--Service, anyone???
As I said, the food is good, but not anything above and beyond any local beer and burger spot.
Also, kid friendly--ha! The wait staff would just as soon run a kid over as serve them.