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I've purchased all my bikes from this place because when I bought my first, I realized that this was the beginning of a wonderful relationship. The service department is top notch. The parts guys and clothing girls are always friendly and helpful. The coffee is always warm!
It looks like many of the not-so-good reviews were written a while ago, but I'm still a little baffled by them because Paradise has always provided me with highest level of service. I've been a customer for over 8 years and I've been very happy with the dealership. Everyone there is so warm and inviting whenever I stop in for a visit. Their Service Department is exceptional and it's the only place in town that I'll let work on my bike. Humans do make mistakes and on the rare occasion a problem has arisen with my bike or clothing/parts that I've purchased, they've always addressed it with the goal of making sure that I was a satisfied customer. I highly recommend this place to current and prospective Harley riders.
07/05/2011Provided by Citysearch -
My lucky day! I got the green light from my wife to purchase a new bike a few years ago. I first went to the local Honda dealer and went to walk in and was stopped at the door and was told the store is closing in 15 min. I thought that is ok I do not need that long. I had the OK from my wife. I was then told to stop and leave they wanted to close. I then drove down the road to Paradise HD and was invited to come in and how can we help you. I shared with Mike that I wanted a Black and Chrome bike, I road out on a Fatboy within the hour. Since 2004 I just made my 5th Harley Purchase of which 4 have been from Paradise Harley. The Team at Paradise are great people to work with. I would highly recommend Paradise Harley to anyone who is seriously thinking about buying a new or pre owned Harley.I have always felt like I recieved a very good deal from Paradise. Everyone goes out of their way to help you feel like part of the family.
Ride to Live, Live to Ride,
Herb & Stephanie
Penny wise and POUND FOOLISH. Brought my bike in for a re-repair under the extended warranty plan and they tried to hit me up for the $50 deductible. When I pointed out that my bike had been there before for the same repair, they first claimed they needed authorization, then said "Well, that was two years ago." Apparently the contract didn't mean anything and/or I am not supposed to actually RIDE the bike.
They absolutely would not give me my bike back without $50 - which is the last $50 they'll ever see from me. Adding to this, they never gave me a copy of the service order (might be evidence?)
What's ironic is that I tried to give them at least some business (I bought my bike there, with the $800 extended warranty). Their prices are very high, and I do most of my own work. So in the interest of making $50, they kissed our future relationship goodbye.
I ride a lot of miles. I'll be looking for another bike in a couple more years. It would not surprise me if they weren't around to sell it to me.
05/24/2010Provided by Citysearch -
me and my husband have bought 2 new bikes there ,my husband was treated great got lots of free bling,when i bought my bike they did not even give me a harley davidson keychain;-(
its been a few years since i bought we went in last weekend and bought a rack for dh bike they did not seem interested in the sale,but we wanted the rack so we bought it ,this is a good business for the most part the showroom is nice they have lots of great gear
when i bought my bike i had saddlebags installed and they had to move my taillights ,we had them leave my bike outside since we could not pick it up during business hours, my taillights did not work! was shocked that they did not check their work,we took it back and they fixed it they did not seem to concerned about our inconvience
I went to a great bbq there once and signed up for service on my bike they were supposed to call me to set up an appointment,they did not and when i called they had to double check i was on the list to receive the tiny discount they had offered
Took my fatboy in for service and a new back tire, !st time at Paradise in Tigard, Oregon. I wasn't expecting the best service from them because of what I've heard from friends, but I didn't expect to almost lose my life over it. They called me tuesday night said the bike was ready, got there at 10:00 am the bike was not washed, I couldn't hang around for then to wash it so the service guy wiped it down best he could, well when they put the back tire on the wheel they sprayed it with some kind of waxey looking stuff that covered the entire back wheel and brake rotor, well when I tooled down the street at about 40 went to brake and there was not back brake at all. I've had a few close calls in my 40 plus years of riding but this was one of the closest. Safety is the number one thing when riding and Paradise Harley Failed.
I called and complained to the service manager, he said he would wash the bike, well Iam not going to do business with them, I'll wash my own bike, and I won't be doing business with them again.