Papa John's Pizza
12950 SW Pacific Hwy, Portland, OR 97223
Phone: (503) 670-8350
Phone: (206) 797-9121
Papa John's International Inc.
Cuisines: Take Out, Pizza
Takes Reservations: No
Outdoor Seating: No
Price Range : Average
No coupons available
02/16/2012Provided by Citysearch -
On 2/2/2012 I attempted to order a pizza online, but the store was closed. There wasn't a warning that the store was closed,
my order was still processed and account debited; no confirmation email was ever sent. The pizza was 'automatically' scheduled for delivery
the following day, without my permission. I wanted a pizza that night, not the next day, and was NEVER asked if that was ok. The
website would not permit cancellation. The delivery man shows up the next day and, when told the pizza wasn't desired, said it was 'cold anyway.'
On top of all this, the charge seemed inaccurate AND I was told it would take TEN days for Papa John's to fix their own mistake and get the money
returned. The manager wouldn't even permit leaving the pizza here for the inconvenience. I spoke with three employees about this. I should be charging Papa John's interest on a ten-day loan. When I asked their customer service rep if there was a way to contact the CEO or Board of Directors, he practically laughed in my ear. Is it ethical to charge a card without receipt of goods and without signing a receipt, for perishables? Why wasn't the order processed the day of to allow correction? Why didn't the website give warning? Why was it posted automatically without requesting permission?
Seems one should have to click on a calendar to schedule such things, not have it automatically placed for order the following day. The rep said the scheduling system for deliveries are intentionally set up to place orders the following day when placed outside of business hours; why would a company intentionally do that without
asking for a date or time, and simply debit a card and expect a positive response the following day? Idiots. Go with someone else.
BTW, here's Corporate's info : ATTN: Board of Directors/CEO
Papa John's Int'l
2002 Papa John's Blvd.
Louisville, KY 40299
09/27/2004Provided by Citysearch -
How the hell do Domino's and Godfather's rank even close to Papa John's? I've had pizza all over the country (the best is in New Haven), as well as in several other countries (Japanese pizza is often quite scary), and among *chain* (not overall) pizza places, Papa John's is far and away the best.
At least give 'em a try, they don't even seem to be on the radar for most folks here in the Northwest.