In mybook® Car Collection (edit)

Added to your car collection.
Removed from mybook!

We took this business out of your car collection.

Offering Quality Used Cars. Call Now For More Information!

General Info
Welcome to Jim Fisher Volvo Cars Portland. We're dedicated to offering quality customer service, allowing drivers from Portland, Lake Oswego, Ridgefield WA, Washougal and Vancouver WA to find their dream car with ease. When you're ready to get started, our staff is ready to help. Choose from our line-up of new Volvos and quality used cars. Making sure our customers stay happy is important to us. This is why our onsite service and repair center is here to keep your vehicle in pristine condition. Anytime it needs routine maintenance or repairs, we'll see to it that the proper genuine Volvo parts are used. We’re located at 2108 West Burnside, Portland, OR, 97210 with a free, gated parking lot on 21st street making it easy for you to come to us with all of your automotive needs.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat:
Sun:
Extra Phones

TollFree: (888) 674-2715

Services/Products
  • Auto Parts
  • Body Shop
  • Paint
  • Paint Equipment
Brands
Volvo
Payment method
financing available
Neighborhoods
Neighbors West-Northwest, Goose Hollow
Categories
Used Car Dealers, Auto Body Parts, Auto Repair & Service, Automobile Accessories, Automobile Body Repairing & Painting, Automobile Parts & Supplies, New Car Dealers, Wholesale Used Car Dealers
Other Information

Parking: Lot

Provided by

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

briann661

02/06/2013

Overall

I have been dealing with Rich for about 15 years now and every experience has been positive. When things need extra attention he has always taken care of it. Great place to go.

abob823

08/13/2012

Overall
Awesome experience! From picki...

Awesome experience! From picking out a car to finance to my drive home. Everything was simple & professional.

awallace133

08/03/2012

Overall
Salesman was extremely helpful...

Salesman was extremely helpful and found the perfect car for our family. I am very happy with my service.

nola482

07/25/2012

Overall
Over the years, I have owned e...

Over the years, I have owned eight Volvos automobiles, and currently own an XC 70 and an S80 T6. I have had my cars serviced for a number of years at SD Volvo, and have had nothing but "Top Notch" repair work, and been treated like a valued client.

wallacea196

07/19/2012

Overall
Wonderful in the service depar...

Wonderful in the service department. Their operators were friendly. My passenger side mirror popped off and I just needed it popped back in. Instead, I scheduled a MAJOR routine service to be done.

olderbeautydemi

06/08/2012

Overall
I love my car even more than I...

Volvo worked very diligently and I will definitely be coming back and recommending service at Volvo.

demibeauty

06/08/2012

Provided by Citysearch - 
Overall
I love my car even more than I

I love my car even more than I expected. I really appreciate all of the time, research, and patience you and Doran shared with me as were were putting together the car; the result makes me smile every time I look at it or drive it.

marym171

05/23/2012

Provided by Citysearch - 
Overall
I love the care even more than I

I love the care even more than I expected. I really appreciate all of the time, research, and patience Doran shared with me as we were putting together the car; the result makes me smile every time I look at it or drive it.

sarateal79

05/02/2012

Provided by Citysearch - 
Overall
Highly, highly recommend Jim Fisher

Highly, highly recommend Jim Fisher Volvo! Very friendly, honest and take the time to explain the issues with the car and answer questions. Every single person I have interacted with there was knowledgeable and courteous. I will definitely take my mini there again!

G7

05/25/2011

Provided by Citysearch - 
Overall
New Service Manager 'ANDY' Could Not Have Treated Better!

I recently bought a V70r wagon in the Portland area. The car needed various items taken care of. Jim Fischer Volvo went out of their way to help me. I am not kidding when I say, it was the helpful and kind type of ""old fashion service"" you could once get.

Their new service manager 'Andy Hudson' was a gem. He explained everything to me, listened to my concerns, and went above and beyond to get my car right and make it a great experience for me. Even the tech working on my car was wonderful. Anyone who wants a great Volvo experience should call ANDY at Jim Fischer. They took care of me and I am picky and not easily pleased. Thanks to all at Jim Fischer Volvo who helped me. Gregory

lnln

09/14/2010

Provided by Citysearch - 
Overall
Don't Trust the Service Department! Very Dishonest!

Jim Fisher Volvo tried to charge me for a service that was under extended warranty.
They told me they had fixed the part a couple years prior so they would charge for doing the work again.
I had a strange feeling about that so I called Herzog Meier Volvo in Beaverton.
They informed me that this repair would be fixed as many times as needed during the extended warranty period.
I pulled my car out of Jim Fisher and took it to Herzog Meier where the repair was done free of charge to me. This saved me $240.
I know Portland is a one horse town when it comes to Volvo dealerships so we all just automatically take our cars to Jim Fisher. Take my advice and go the extra miles out to Beaverton to Herzog Meier. Jim Fisher is taking advantage of their customers because we do not have options. They are extremely fraudulent.
If they would have taken my $240 dollars for this repair they still would have claimed the warranty repair with Volvo netting almost $500.
The service manager there, Curtis, is the most stereotypical “used car salesman” type – watch out.

jcassell87

07/26/2010

Provided by Citysearch - 
Overall
Horrible service department

I have never had worse service then from Jim fisher service department in my life (41 years). The ""service manager"", Kirk (?) treated me horribly. In 8 years we never had good service from them, but continued to use them because our Volvo was under warranty and they are the closest dealer to our home. We ended up back there after out warranty was up because an independent Volvo service shop found a problem and informed us (no charge) it was covered under extended warranty. Well, it ends up that Jim Fisher was soooo upset we did not go to them first that they just wanted to be a-holes again.
I would never recommend this service department for any work and I now will send the extra effort to get my work done in Beaverton.

sunshinetraveler

03/15/2010

Provided by Citysearch - 
Overall
Worst Service from Any Dealership EVER

I have never experienced such a poor service environment from any dealership! Run-down, no customer assistance, terrible care. This group should take a field trip to Acura (a car I paid half as much for) to learn how a service department should be run. Try greeting your customers and acting as if you are interested in providing service....that would be a start. I will NEVER buy another car from Jim Fisher Volvo.

Arthurdog

12/19/2009

Provided by Citysearch - 
Overall
Good place to buy, bad place to service

We have bought 2 Volvos here and have been impressed with the helpful and friendly sales staff. However the service dept is a different story..uncomfortable waiting room, a long counter where you really don't know whom to address ( the staff usually doesn't initiate assistance) and huge prices. As soon as the warranty is up I head to Leyfax across the River!

Squ1d

12/15/2009

Provided by Citysearch - 
Overall
I have to disagree

I can't disagree more with the previous reviews.
I have been almost ready to sell my car multiple times and they have helped me change my mind every time.
---

The first time I went there my car had an issue that even stumped the mechanic who loves older Volvos. After replacing a part that wasn't working and was the best guess to solve the problem (they saved my old part in case it wasn't), my car was still having the issue. I took it back and the mechanic went on a long drive with me and taught me how to diagnose and deal with the problem while it was happening. He even sat me down and showed me the schematics and taught me about the more in depth internal workings of my car so I had a better understanding.
---

They let me diagnose the problem so that I could still drive the car (as hard as it was to drive) and not have to pay or wait for the diagnostics. After coming back with my thoughts, they replaced a part (again kept my old part) and it worked!
---

Even though they knew my car worked, they had me call back every few days for a while to make sure that it was still working fine. After all of that, they only charged me for the first part and the small bit of labor time to replace it - with NO charge for the time and the other part that they replaced.
---

I have been back many times (unfortunately) and they have always been honest and friendly (I practically know them all by name now). I am extremely grateful.

ambercandy

05/21/2009

Provided by Citysearch - 
Overall
Terrible customer service, and they are liars

Was quoted over the phone a price for a power steering-rack replacement and .. I asked specifically if this quote was just parts or if it was parts and labor (was told parts AND labor), then when I showed up to drop car off to be repaired, I was told that quote couldn't be right, it sounded low, and he's sure that parts alone would cost $1,500. I was then told I couldn't get an actual quote until they looked at it first to see what the situation was... I told them that I didn't need them to look at it to tell me it needed to be replaced, I knew that it needed to be replaced and that was all I wanted them to do... so don't waste labor ""assessing"" the situation... anyway the story could be much longer, there was a lot more involved in the encounter, but to sum it up they were extremely rude and pushy, I left close to tears and will NEVER go there again

wdit

09/30/2008

Provided by Citysearch - 
Overall
jim fisher volvo

the service department is disorganized and extremely low on the customer service side. the people i talked to in the service department not helpful at all. i made an appointment a week ahead so that i could plan my time and take the morning off to get the car serviced. when i call that morning before going in i was told that my appointment was not on the books. the person whom i talked to was unwilling to help with the situation and passed me on to the voice mail where i left a detailed message. i never received a call back. the arrangement i made to take the morning off completely waisted. i am now looking for another volvo dealership that will take the time to get it right!

deniwilhelm

08/13/2008

Provided by Citysearch - 
Overall
Worst Service across 3 states

I have brought my Volvo into the dealership three times and all three times have been a disaster. The service department support was horrible, the rep rude and the service not completed correctly. I have had problems with the car since they performed work on the vehicle. This last visit was scheduled 2 weeks in advance, I had to drive from Seattle down to Portland to meet the 7:45am appt. only to be told they made a mistake in the schedule and did not have my appt. noted. I could leave the car and they might be able to get to it. The service was made to reset my emergency air bag (SRS) and takes approx. 20 min. to reset on their computer. I have been to multiple dealerships in CA, WA, and OR, but this has been the worst in customer support and service.

SaraMonterossi1

06/02/2008

Provided by Citysearch - 
Overall
Service Department is Awful

I have a 2001 S60 volvo that I love. I am ready to buy another volvo but would not because of the Jim fFsher service department. I work downtown and it is near my office and very convenient. My car has has some minor and major repairs and each time I take it to their service department I feel as though I am getting completely fleeced. My service person is unfriendly and really uninterested in my satisfaction of service. I recently had a side view mirror replaced and 3 months later the outer plate that encases it fell off. Of course it was my fault, since I took my car through the car wash, even though the original one that was not replaced by Jim Fisher amazingly is still there. My husband and I are shopping for cars and were intending on a volvo SUV, but I would not go near Jim Fisher and have to deal with the attitude and bad service of their service department.

jalindquist

08/11/2006

Provided by Citysearch - 
Overall
Great Sales, Good Service

We have purchased several cars from Jim Fisher throughout the years and there is good reason why we don't go to Herzog. We have found the the people at Jim Fisher are the best... never pushy, always honest and helpful. Hugh (sales rep.) has worked with us in the last few years and is the best to work with. The service department does a good job and is pretty fair however they can be pushy.