Heckmann & Thiemann Motors
2327 SE Powell Blvd, Portland, OR 97202
Honest guys and good communicators, and they have a sterling reputation for working on old air-cooled Porsches. Also, they warned me away from buying an early Audi Coupe Quattro that had been run hard and put away yet. On the other hand, they botched a job diagnosing intermittent stalling on a Vanagon---they charged thousands of dollars replacing electrical parts including the entire engine wiring harness and the computer before finding that the fuel tank was dirty. Recommended with reservations. It's not hard to find a good VW mechanic in this hippie town.
02/02/2012Provided by Citysearch -
It is too bad that a few people with problems write the reviews which I do respect but there are hundreds that drive away happy and dont think of saying a thing. I have used this shop for years. Same management and same mechanics with years of combined experience. They are honest and fair and would always make things right if there is ever an issue. Face it, everything costs more than you think. If it was so easy and so cheap we would all be fixing our own cars. All shops have the same rates within a few dollars and you pay for what you get. If you need your Porsche, VW, Audi or Subaru fixed I would strongly recommend them. Ed is there, just let him know if you have a problem. Great folks and fair!
04/05/2011Provided by Citysearch -
Change of ownership? Whoever is running this place is doing a bad job. This use to be the best shop in town. I can no longer trust them to work on my car. They fixed my car and soon after the problem showed up again. No call back after I dropped it off and horrible communication when I finally called them to find out what was going on.
10/02/2010Provided by Citysearch -
I have been a loyal customer for close to 20 years. I have faithfully brought my KG and Transporter in for service and spent 10's of thousands of dollars. Work and service has always been pretty good until this last time.
I brought my bus in on scheduled appointment for front end work. I understood that the repairs could take up to a week to complete. After a week and a half and having not heard anything I called to check in. I was told there is only one person that can work on my 67 transporter and he is on a week vacation. The bus was taken apart so it was no longer drivable. I was left with no choice but was promised they would have it done on Monday. Monday, Tuesday came and went and I again had to call. Everyone was at lunch and they could not tell me anything. I later was called and told that it was not ready and would not be for several more days and oh, by the way the original estimate of $1k was now up to $1400 and going up. I was called on Thursday and told it was finally ready. 20 days after bringing it in it was finally done. The bill was now close to twice as much as the original estimate and not one call to tell me that there were additional repairs.
I asked for some sort of a discount just to show that they appreciated me being a long term customer and to acknowledge that their service did not meet their own standards that they trumpet. Nothing. Not even a commitment to do better. After 20 years, I will be going elsewhere for work on my transporter where I might find some real customer service and appreciation of a long term customer.
01/28/2009Provided by Citysearch -
When I called Heckmann and Thiemann, I immediately noticed that the staff was very friendly. And they actually had room for me to drop my car off the NEXT day. Being a woman, I sometimes think that the mechanics are going to talk down to me, like I have no idea about cars. They fixed my car the same day and explained everything nicely. Also, they agreed to not doing any work without my consent. I feel like that was the best car repair experience I've ever had. And the price was great. The two I spoke with were very friendly and knowledgeable! I highly recommend going here, especially if you are a woman and don't have a regular mechanic!
12/10/2008Provided by Citysearch -
Took my car in for a brake inspection/repairs. Turns out the brakes had plenty of life left in them... rather than let me go with just the inspection fee the mechanic told me the car had ""multiple oil leaks,"" that timing belt was ""oil soaked"" and should be replaced right away. When I asked him to focus on the squeak in the rear brake he said he wouldn't touch it unless I agreed to a complete rear brake job.
What started out as a $600 complete front and rear brake job was turning into a $1200 timing belt and rear brake job. When I said ""No, thanks"" to all of it customer service when right out the window.
I'm glad that I understand and actually work on my own car; I replaced the timing belt less than 12,000 miles ago and when I looked over the engine during the last oil change I found no oil leaks at all.
10/10/2008Provided by Citysearch -
Took my car in to have it looked at. In ""looking at it"" they replaced my Ping Sensor...and charged me $250. Don't these places have to call for my approval? I give them a big FLUNK. When I called and asked about being charged for something without being told about what it was or how much it cost, I was told that I should take my business elsewhere. I thought only BANKS did business like that.
Be careful with these guys!
03/19/2007Provided by Citysearch -
I was having multiple problems with my 89 GTI 16v. Not only were they able to take care of ever issue I asked them to address, but they did it in two days!
The labor rates are scary at first. But, when they get the problems fixed, quickly and accurately (none of that ""well I guess that wasn't the problem after all, better bring her back next week"" nonsense).
I've had a couple different shops throughout my numerous different VW's, and these are definately the best and nicest I've delt with so far!
03/08/2006Provided by Citysearch -
My wife's '96 Jetta was leaking oil. Oh No! we thought. Having driven by Heckmann & Thiemann a few times, we said let's give them a try. Leak turned out to be a bolt that needed replacing. Total bill was 6 bucks!! When was the last time you walked out of a garage for less than $50? So we've been going back to them for the last 4 years. They are good, they DO KNOW their german cars and they'll even tell you what brand of gas to use.
07/08/2005Provided by Citysearch -
I was really stressed about my car and the fact that the turn signals and brake lights were not working, so I went to Heckmann and Thiemann on a recommendation. Not only was the service impecable, my car was done in less than a day and the price was more than reasonable. I even got updates from them throughout the day about my car. This place is the best. You will not be sorry you chose them. I will now take this VW and all future VW's here.
06/28/2005Provided by Citysearch -
My family has relied on Heckmann Thiemann for many years & many VWs. They are friendly, knowledgeable and trustworthy. Still came to them when I lived 65 miles away in fact I had my 70 Bug towed to them because I didnt trust the local mechanics! You will not go wrong with them!