Fred's Sound Of Music Audio Video Inc
3760 SE Hawthorne Blvd, Portland, OR 97214
Fred's Sound of Music Audio/Video Inc
Audio Video By Design
FRED'S SOUND OF MUSIC
Fred Sound Of Music Audio And Video, Inc.
Fred's Sound Of Music Audio
Hawthorne Audio Exchange
Parking: Lot, Private
Bike Parking: Yes
Wheelchair Accessible: Yes
Services: Stereo Repair
We inherited a nearly new home theater system, & decided to get assistance with set-up. Called around, and quickly decided on Fred's. VERY friendly, helpful phone assistance from BD, and great service from the tech who came to the house. Six weeks later, got an IPod & needed help with finding the menu for setup with the receiver. Again, great phone help from BD. Local business doing things right!
12/04/2011Provided by Citysearch -
I was first introduced to the little gem known as Fred's Sound of Music four years ago when my audiophile husband wanted to upgrade our sound system. I had never been much of a music snob and was always pretty satisfied with my basic Sony stereo so I wasn't expecting much when we walked in. I was in for a treat. We were introduced to Brad, an incredibly knowledgeable and easy going guy. He was very patient with us and accommodating. Over the past four years we have also had the pleasure of meeting Will, whose technical knowledge is truly impressive. Each time we have gone back we have been impressed with the level of professionalism and knowledge of the staff. The shopping experience at Fred's Sound of Music equally matches the quality of the products they carry.
08/02/2010Provided by Citysearch -
I was very impressed with these guys almost immediately. Their inventory is extensive and their prices are certainly reasonable. But what elevates them above and beyond the competition is the service and level of expertise which they provide. Excellent customer service and technical competence. I highly recommend them to anyone serious about high end audio gear.
06/03/2010Provided by Citysearch -
On my search for a good amp and cd player a staffer at a competitor who couldn't help me referred me to Fred's. They listened to my needs, including my budget, provided outstanding insight without pressure. I bought a new NAD amp and CD player, hooked it up and I've got to say I'm hearing details from my system that I never heard from my old system. It's not hype. They really know sound and are very helpful. In contrast the clerks at BBuy and Standard only want to sell plastic crap that produces more heat than sound. I've never been to Fred's before but will never go elsewhere for good audio advice and equipment.
06/05/2009Provided by Citysearch -
Wanting to replace my stereo and start to build a good quality home theater I stopped by Freds sound of music. However, I had to have a coney at Nicks before going into Freds. I don't know how many times I've been to Nicks coney island and I never stopped in at Freds. Freds gave me a fair price for my old stereo as a trade in towards the new home theater and with help from freds I picked out the best gear for my budget. Ended up with a amp, blueray dvd player, all the speakers and decided on in ceiling speakers for the rear, worked out great. They were very busy but still took the time to go over everything I needed to know to make a decision. I guess the main reason Im writing you is that I have read the bad reviews and took it on my own to experience the best that a store like freds offers. I even decided to take advantage of their free financing and buy a 55 inch TV they had on sale. They installed all my equipment in a timely manner at a good price, they have the only good service department in town that I know of with real techs! and my God, they have been in business since what ... 1948! before stereo! Go to nicks for your lunch and then stop by Freds, ok?
04/26/2008Provided by Citysearch -
I have a nightmare story I would like to tell in great detail but cannot because I have not found an alternative to their repair shop (yet - I'm looking). When I do, I'll edit this review and give you all the gory particulars, with quotes. In the interim, I will confine my remarks to say that I was treated so rudely by one salesman (who I wish City Search would allow me to identify) that I actually deliberately paid an extra $400 (on a $5,000 purchase) to buy the same equipment elsewhere. In response to me quoting a lower price at another store, the salesman was unabashedly rude, arrogant and condescending to the point of disbelief. I would even say angry. If you can avoid this place, do so.
04/16/2008Provided by Citysearch -
Fred's is one of my favorite stereo shops around town. I've been doing business with them since I moved to Portland a few years ago, and have enjoyed good service since (I have to say, I am suprised by some of the other reviews here). I really like their selection of turntable oriented gear, and their used section usually offers something interesting. They also have a good repair center. I've had some of my older gear (Marantz, etc) repaired and looking like new.
04/03/2008Provided by Citysearch -
I've gone to this store about 6 times. Every time I go back, I'm hoping that the previous lousy experience was just a fluke. Every time I'm proven wrong. The staff is consistently cold, snobbish, and they seem to be quietly assessing your wallet. One kid acted as though I was a complete idiot when I asked a simple, reasonable question. Of course, I later found out that the answer he gave me was wrong. Generally speaking, there doesn't seem to be any interest in really helping a person who walks through the door. There was one nice guy there once who was a technician, but he soon got distracted with something else.
02/25/2008Provided by Citysearch -
Fred's definitely has the most thorough selection of high end audio equipment in Portland, and far and away the greatest selection of used and serviced high end audio equipment in the area if you're on a budget. I did have a dispute regarding a billing question but the manager courteously resolved it beyond my expectations.
01/10/2007Provided by Citysearch -
I shopped around for a home theater system and settled on Freds Sound because of the quality of products they handle and the knowledgable sales staff. Parking behind the store helped. After I loading my car with my new theater and ran out of room, they delivered the rest at no charge and helped me set it up and didn't charge me. Later that week I decided to have their install people come out to my home and run wires to the back of my room and out to my deck. Very courteous and professional installation. Small store and locally owned, that is what I was looking for. BY the way, I read the other reviews and all I can say is that my brother in law recommended this place and I have two other buddies who also had good service.
12/14/2005Provided by Citysearch -
Needed ideas on how to update my in-ceiling audio system. I followed their suggestion of having their tech provide in-home consultation & quote. The quote he provided was 2 1/2 times more than my budget, but I was happy it was done quickly & in writing. When I told him that it was much more than I had in mind & were there any lower cost alternatives, he told me he was very busy but would try to get back to me. Haven't seen it yet. I purchased & installed 2 items he recommended. The speakers sound terrible! So now I have to deal with them again. They have taken what should have been a simple fix & dragged it on for 8 weeks! I have lost all confidence in their willingness to solve this problem. Good customer service isn't something FSM fully practices.
09/19/2005Provided by Citysearch -
I took in an older amp and asked if it could be repaired. They said yes. I called to find out how things were going and they said that they could not find a contact for the amp (it was a Carver). I searched the web for about 2 minutes and found the contact. Blah, blah, I kept calling (every other week) and a year later I get a call saying that if I didn't come in and get my amp it was going to be sold (dispite the fact that I had been calling!). It wasn't fixed and they wanted a minimum fee to get my amp back, or I could apply the fee to a new amp (and not get my amp back) rip off. Very unhappy.
11/28/2004Provided by Citysearch -
After describing our needs for a CD Jukebox in detail to the sales person we were sold a Sony DVP-CX777ES 400 disc changer for $799. First unit was defective, they begrudgingly took it back. Second unit also did not work properly, we were told to purchase a $2000 add-on unit so it would work properly. When we expressed our discontent they were belligerent, rude and unhelpfull. Shop anywhere else, their customer service is a joke.