Escape From New York Pizza
622 NW 23rd Ave, Portland, OR 97210
Bike Parking: Yes
Good For Groups: No
Good for Kids: Yes
Wheelchair Accessible: Yes
Take Out: Yes
Cuisines: Take Out, Fast Food, Italian, European, Continental, Pizza
Alcohol: Beer, Wine
Takes Reservations: No
Outdoor Seating: Yes
Price Range : Below Average
No coupons available
As a Portland native, when it came time to decide where to go for my birthday dinner the other day, of all the restaurants in Portland I chose Escape from NY Pizza. I went with the memory of delicious pizza and chill pizza dudes chattin' it up and enjoying life. Instead, much to my sadness and surprise, I was met with some of the worst customer service I have ever received at any restaurant anywhere. I asked if I could choose my slice, and the counter guy said no because it was too busy (there was only one guy waiting behind us). My friend chimed in that it was my birthday and to cut some slack. Response: ""rules are rules,"" and he even had me show my ID to prove it actually was my birthday. Proof didn't change a darn thing tho. So in the end he had time to check my ID but not give me the extra second to point at a slice, give me sh*t later for only getting water when I declined any purchased beverage, and was genuinely a dick. You can't rely on quality of pizza alone; customers will drop like flies when you're the type of business that can't even give a smile to someone on their birthday.
I see my friend has already posted, but I thought I'd chime in as well. I was out with my friend for her birthday and this was the place she chose. The guy who helped us was a complete as*hole. Maybe he thought he was being funny, but if that's his idea of customer service....I'll never go back. If it would have been my birthday, I would have told him his an as*hole and walked out. I asked if I could get an extra topping and was told ""no"". Really? You don't add toppings to pizza? I'm sorry you didn't have the time to help me. I don't have a lot of time in my day, but I thought for sure I could take the time to not help you as well.
07/30/2011Provided by Citysearch -
I tell my girlfriend we gotta go down to NW Portland thinking she might appreciate the ambience. Its the summer and all. I tell her about this great pizza place she's gotta try. Well let me just say that you better load up the tip jar first thing regardless or suffer. So the guy behind the counter is just kinda glaring at me
for not kicking down a big tip for bad service. The pizza was in the glass case, he put it on a paper plate and he handed it to us. Go to back to school and learn some job skills. You will notice the first thing you come to is the tip jar. This should tell you somethng. So if you go there slap the tips in fast in full view of the help and expect to be treated like crap anyway. The drunk punks on the sidewalk blew the whole ambience thing out of the water and the pizza joint was seen for what it really was. A dive that is. Put a little sugar in the dough and they will line up regardless.
First, the service is ridiculously bad. Every time I went to this place (which wasn't very many because of these reasons), I would walk in and stand by the counter waiting for 5 minutes for someone to acknowledge I was even there - with NOBODY else in line, only 2-4 people eating in the lobby, and 2 so-called employees chatting it up behind the counter 3 feet away. They force you to be the a-hole and interrupt their conversation to ask them to do their job.
The real reason for my review is why I will never step foot in this place again. I ordered a pizza by phone and was told to pick it up in about 20 min. So I get there about 25-min later and of course, waited at the counter for several minutes for somebody to ask me if I needed help. When I told them I was there for a pickup order, they hadn't even made it yet and I had to tell them a second time what I wanted because they lost the ticket. So again I waited in the lobby while they made my pizza and several others. As my pizza finished baking, I saw the employee take it from the oven and put it in a box, AND GIVE IT TO ANOTHER CUSTOMER WHO CAME IN AFTER ME. I was baffled and didn't say anything at first because a) maybe we ordered the same pizza, b) maybe I mistook someone's pizza for mine as they went into the oven - either way, I gave them the benefit of the doubt (they're getting paid to do their job, right?). I waited about another 10 minutes and then watched as they placed another pizza in a box, entirely different from anything I ordered, and then handed it to me. I opened the box and told them that this is not what I ordered. They reluctantly checked my new ticket and found that it was NOT my pizza. They then talked amongst themselves for a minute when one of them ran to the phone and made a call. It turns out, they had indeed given my pizza to the other customer (who had arrived early anyways) and I had received hers.
Now, it's already an extremely frustrating situation and a complete waste of time, but here is where it just gets gross. They had called the other customer to let her know she had the wrong pizza (which she had already discovered and was on her way back) and when she arrived, they gave her the pizza they had tried to give to me, and then GAVE ME THE PIZZA SHE HAD ALREADY TAKEN HOME!! They basically said "Here ya go" with no apologies or signs of realizations as to what they just did and what kind of health codes they violated. I took the pizza and threw it in the nearest trash outside and went home. I was absolutely speechless.This place is disgusting in every way. The employees are trashy and I get better service at the DMV. I will be posting this same review on every ratings site I can find and will be contacting the Health Department regarding the issue.
DO NOT EAT HERE!
12/05/2010Provided by Citysearch -
This is the MOST delicious pizza in Portland, hands down. The service however is seriously lacking.
I have had SEVERAL negative experiences with the owner. One where I went inside to pick up my pizza after ordering it and sitting outside, when the pizza was 15 minutes late I went inside to check on the status he repeatedly called me fitzF*#KER, volume increasing with each utterance of the offense. ""Yeah, I called you for your pizza Fitzpatrick. But I didn't say Fitzpatrick, I said fitzf*#ker. . . FitzF*#ker I said. I called your name out FitzF*#KER, but since you were outside nobody responded. You want it now FITZF*#KER?""
The other time he was so offensive, he called me a fa@@ot when I commented that I liked the art in his pizzaria. ""What're you, some kinda FA@@OT that you like art so much you gotta talk about it?"" Many of my friends told me that if they were me they would stop giving patronage to the shop, and several have stopped eating there after witnessing these events. Despite the HORRIBLE attitude/service/interaction/vibe that the owner gives out. Despite the filthy condition of the shop (I wouldn't be surprised to see rats or roaches scurrying about) I still continue to return.
No pie shop in Portland comes close. The pizza is beyond good. If I was only reviewing the food it would get five stars, but the customer service the owner gives is just SO terrible. If you ever have to deal with him, it might ruin your day - and NO slice of pizza is worth that.
08/18/2010Provided by Citysearch -
I wouldn't vote for Escape from NY if they were the last option! Their pizza sucks! Not only is it bad but it is NOT from NY and I know because I lived there for years. When I moved back to Portland I was excited to go here and remember how great NY pizza is but I was SO disappointed. I almost asked for my money back it was so bad. I don't remember the pizza being so bad before I moved to NY but hey, maybe I never knew what good was???? ;)
07/30/2010Provided by Citysearch -
After having been a loyal customer for years, I decided to take my boyfriend in for a slice. It was hot, we were hungry, and I was stoked to see that the lighting inside was gorgeous through the windows (I'm an amateur photographer).
He ordered a slice from a really fat guy with a bald head behind the counter and paid for our food and drinks with minimal hassle. The guy wasn't friendly or helpful and had a general rude demeanor, but we just ignored it because we like the pizza.
I snapped off a few shots with my old point and shoot film camera of my boyfriend eating a slice and made sure no one else was in the pic. No biggie.
In the middle of helping a family of five, (three little kids present at the counter) the fat guy behind the counter starts yelling at me to stop taking pictures. I was really confused because I wasn't including him in the shots.
I smiled and said ""But I'm not taking pictures of you,"" and he threw a handful of ice at my body, hitting me with it, and yelled (pointing at the door) for me and my camera to get lost.
I was shocked, my boyfriend put down his pizza, and we both looked at him and said ""Really? We're just eating the slice we bought. We're not causing any harm"" and in front of the family he screams for us to get lost and never come back.
My boyfriend said ""Hey, calm down, don't yell at my girlfriend"" and I was like, ""let's get out of here, screw this."" So we left.
I've been a super loyal customer for YEARS to this place and I've never been treated with such disrespect. I don't care how good the pizza is, it's not okay to physically threaten your customers. Especially in front of kids. Or anyone for that matter, we paid, we were being peaceful and respectful and minding our own business, that guy was crazy and abusive and should be fired.
I won't ever go back and I will definitely tell everyone to avoid this place.