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Please contact the business for updated hours/services due to the COVID-19 advisory.
A friend and I are planning a trip to Portland and we are from out of town. I was told by the Hotel that Dosha is near since we will not have our cars. I call to set up an appt and wanted to make sure it was with in walking distance. The lady on the phone has no clue of any hotels and told me to look it up to see if it was near. I explained that I was from out of town and I don't know the area at all... still she didn't help. Just from the phone I knew they had bad customer service and when I read the reviews... it just confirmed it! Their Mission Statement is a joke!!!
"We commit to providing an experience with the highest quality in service, products, and professionalism. Our mission is to deliver excellence to our guest every time. We commit to never stand still and strive to constantly raise the bar as a unified team. ''
11/07/2011Provided by Citysearch -
The only reason why this place gets one star is because the girls at the front desk were helpful and did try to fix the situation. I went in on a Saturday afternoon to have my hair styled for my wedding reception. The man styling my hair was in a hurry to leave for the day and continued to talk about his chinchillas rather then listening to what I wanted done with my hair
09/18/2011Provided by Citysearch -
Wellllll, I go to the Aveda school here in Portland. I went to Dosha to get a brazilian a while ago and I would have to say, most people at my school give better brazilians than this woman. First of all, she was really quiet, and as you could imagine its kind of awkward laying but naked, spread eagle in front of a humorless person. I even tried to joke around and lighten the mood, but she just looked at me like I was a weirdo.... anyways, I'm not a shy person, I've gotten many brazilians before and have gotten very comfortable being bottomless in front of estheticians but this woman was the worst. Secondly, her techniques were very subpar. It took her 45 minutes!!! I've been in and out of waxing appointments in just 15 minutes with other waxers, this chick just didn't know what she was doing. Finally she finished the whole front part, and I was tired of laying there so I told her she didn't have to do the back. When I went downstairs I told the desk that she didn't do that back ( in school we learn if you do the back its a brazilian and it's automatically the brazillian price) the woman said, ""Oh she didn't make any notes about it on your traveler"" and I said ""well I just thought I'de let you know, it should be cheaper since it's not a full brazilian."" She then went upstairs and got the woman to come down and explain to me all the different types of bakini waxes as if I had no idea the difference between a bakini, french and brazilian.... whatever! I just shut my mouth and paid the brazilian price, didn't tip obviously. Well won't ever go back for a bakini wax.
01/23/2011Provided by Citysearch -
I have visited Dosha 23rd and NW Glisan location several times. Always a good experience. Staff are always friendly. Only negative comment I could make is reservation system sucks. You can make a reservation and show up and it will be booked at another location; one you have never even been to. They are always good about squeezing you in, but you have to compromise on service because there is not enough time. I have even had reservationist repeat the information and still show up with no reservation. Other than reservations, I have never had a bad experience at Dosha on NW 23rd and Glisan. Also, be strong to say no to product pressure sales when you are checking out.
10/19/2010Provided by Citysearch -
I've been to two Dosha locations and had two of the worst spa experiences ever! Went for a massage and facial at the downtown location. They ran out of lockers so I had to carry my clothes, shoes, and purse from the ""waiting area"" to the room. The esthetician would not add a last minute brow wax saying her ""job is to do a facial"". Seriously. Then she got the aromatherapy oil in my eyes. I was never informed of the steam room or showers so left with oil dripping through my hair. When I brought these issues to the attention of the young lady checking me out, all she said was ""oh, that's too bad"". Seriously. I asked to speak with a manager and was told there wasn't one there. I asked if a manager would call me and left my information. Never received a call. No apology from the receptionist, no apology from the esthetician, no apology from management. Seriously bad service, seriously bad customer care.
Then I tried the NW 23rd location hoping against hope that they'd be better and went in for a pedicure. Pedicure was OK but horrible, unfriendly customer care. The lady checking me out didn't say a word to me and held out her hand for payment. No thank you, no come back, no nothing...
I will NEVER go back to a Dosha. They need to learn how to treat their customers.
08/12/2010Provided by Citysearch -
I don't even want to give this location 1 star. I walked in for my appointment for a pedi and haircut and had to wait for someone to help me, even though no one at reception was busy. They took my name and said it would be a few minutes. At Dosha NW I would have been escorted to the waiting area and given something to drink while I waited. I was completely ignored after checking in as if they could not be bothered with a customer, they went right back to their little chitter-chatter. The place is way too noisy to be relaxing for a SPA. The music is turned up way too loud and the front door is left open to noisy Hawthorn St. The Dosha pedi that asked for left a bit to be desired as it was rushed and I was never made to feel comfortable. When it came time for the cut with Lindsay Blodgett she butchered my hair. I told her right up front all I needed was a trim and to keep the style I had. She determined that I had thick hair and it needed to be thinned out. I have fine medium thick hair that should never be thinned out. I told her that my hair tends to be very frizzy and curly. By thinning it out she ensured that the frizz could not be tamed even with a flat iron. She thinned so much hair on one side that it ended up uneven. This woman should not be let near a pair of scissors ever! Stay away from Dosha Hawthorn and Lindsay Blodgett.
05/10/2010Provided by Citysearch -
As a customer service manager by profession, I appreciate good service. This place has absolutely no customer service. I rated it a 1 because they didn't give me a zero as an option. Take my advice, stay away..Find somewhere else to spend your money. They shouldn't be able to treat people so rudely..
04/01/2010Provided by Citysearch -
I have gotten several treatments now over the whole Dosha family of stores, including Hair, nails and massage. The staff was unhelpful, discourteous, focused on selling me a product. The chairs for your manicure and pedicure are uncomfortable at best and the nail tech was very inexperienced and awkward with my feet. I went into NW to have my hair done and I had to come back and have it fixed. There was literally a chunk of hair that they just ""missed"" that was longer than the rest. Dosha is just pretending to be a high end salon. They give Aveda a bad reputation. Do not go here if want a quality experience at a salon, you are wasting your precious time and money.
12/04/2009Provided by Citysearch -
I have been using a massage therapist there for years and she is great but there return policy/ service was AWFUL! So BAD!! I purchased an inexpensive item as a gift and asked to return it the next day unopened, they said they would only give in store credit because that was their policy although it was not on my receipt, posted in store, told to me, or on the website. Poorly trained management and misleading website... These people have a thing or two to learn about people in Portland...
12/03/2009Provided by Citysearch -
I had my wedding hair done here which was the simplest thing, a low bun that i could probably have done at home. I figured its my wedding so lets get it done by a professional. It looked very plain and had no volume like i asked for. Within 30 minutes of getting home (much before ceremony even started) it started completely falling apart. I didnt even have dancing at my wedding since we just had a dinner afterward, but still by the end of the night my hair was pretty much just down and all the pins falling off. How basic is a bun?? They are totally unqualified.
I know some people are against the idea of a chain spa, but Dosha's two locations in Portland feel absolutely local and incredibly peaceful. Located in the busy Hawthorne District, I often go to their SE location for massages, hair cuts and then make trips to the stores after for a lovely evening out!
11/07/2009Provided by Citysearch -
I heard a lot about the Dosha Northwest location, so I thought I'd check it out.. It was time for a haircut, so I made an appointment with a Junior Stylist. Then brought me upstairs and I waited for just 2 minutes max and was greeted by a very upbeat, polite and talented stylist... Her name was Laura. she told me she was new to the location and had just graduated from the Aveda Institute down the road. I was so amazed because my hair hasnt looked this good since I was in my prime (16ish)! We had a blast, and she gave me an excellent shoulder massage and hand massage, too! Thanks Dosha for a great experience, I'll definately be back to see Laura again!
05/28/2009Provided by Citysearch -
After receiving a facial about a year ago, and not being too pleased with the atmosphere (cackling women in the waiting area at 10am on a Friday morning - really?), I thought I'd give Dosha another chance, so I scheduled a pedicure with a basic manicure. The greeting I got from Lisa was ""are you Karen?"". I said yes, so she told me to follow her. I was seated in one of the chairs, and that was the last I heard from Lisa. Now, I don't expect to make best friends, but all the time she seemed hurried and bothered to be there, and after the manicure, I was left with mails that were buffed so thin they were bending backwards and the nailbed was partially detatched from the nail. This was about 6 weeks ago, so my nails are finally starting to get back to normal. The crazy thing is, I'm in my 3rd trimester of pregnancy, so my nails have up until then been very strong. I won't be going back. With so many nail salons in NW, why would I?
05/17/2009Provided by Citysearch -
I've been going to Dosha for years now and have been increasingly underwhelmed. After today I'm just not going back. I took my mother-in-law there for $300.00 worth of services for her birthday and when we went to shower there was NO HOT WATER. I asked the attendant for assistance. She fiddled with the shower for a bit and then said- ""Sorry."" Shrugged her shoulders and took off. I mentioned the issue at the front desk and got a similar reaction. This is basic. COME ON. I acknowledge that my facial was great. Hopefully she'll move to a different salon.
04/26/2009Provided by Citysearch -
I went to Dosha NW after I received a gift certificate for spa services. Overall, it was a lovely experience. All the technicians were very friendly and helpful. However, the pedicure experience wasn't that great. Despite the woman who was doing the pedicure (who was very nice), the seat was very uncomfortable and I think my legs are too long for the bench and tub set-up they have. As I got leg cramps while getting the pedicure. Also, it seemed to take an extremely long time, over 1hr 45min to get the pedicure. Which resulted in a lot of uncomfortable sitting in cold water. After I got home, I noticed the polish had a lot of blemishes in it, resulting in it chipping after just a couple of days. I get pedi's pretty regularly and the polish should last a couple of weeks.
I also have to say that while they building is very nice, I have been to nicer spas for better prices. In that regard, I think they overcharge.
However, the facial was phenomenal and my favorite part of the experience.
03/13/2009Provided by Citysearch -
So I signed their consent paper @ Bridgeport. I was to get highlights & the girl fried my hair! I have dark hair & I wanted an all over light brown color. She was to bleached & tone it to achieve the color. Well, she left the bleach on too long & then she didn't tone long enough, so my hair was gray & green when she dried it! I told her my concern & she & her coworkers tried to convince me it was a 'natural/neutral' color. I thought maybe it was the lighting, so I paid & rescheduled another day where she could tone it more b/c she was 'too busy' to do it right there. Later that day my BF told me my hair was horrible & that it was in fact a gray color! My hair was healthy before going & now I had split ends everywhere!! I went the following day for them to fix it & they acted like it was my requested color. They fixed it, but didn’t return my money. Then I told them to cut off what Britney had fried & they charged me half price for the cut!! All I wanted was an even cut which my BF could’ve done at home! I was so mad!! Even the lady who retoned me said it was grey! I will NEVER go there again. THEY SHOULDN’T CHARGE YOU TO FIX THEIR MISTAKES! They gave me a VIP card...yeah like that will fix my hair.
01/29/2009Provided by Citysearch -
I have never had a massage, a facial, or ever even been to a spa before, however, I had read a good deal of these reviews before I went to my appointment yesterday and was anxious.
I was greeted by a very sweet and reassuring brunette who checked me in and brought me upstairs to a little waiting area where I waited a very short amount of time before I was greeted by my least favorite employee of the day, a very cute curly haired guy in mod glass and green tennis shoes. He was certainly not mean by any stretch of the imagination, but he wasn't interested in friendly conversation. He took me to the shower room which had a very nice stone shower, albeit older structure that could stand a little bit of repair where he left me a robe and smock. Being a very big girl (280 pounds) I knew the robe and smock would not fit (and I was right) so I brought my own cover up which no one seemed to have a problem with.
I went to another waiting room where I was promptly greeted by Kyle, my masseur, who was incredibly respectful of my worries and asked a lot of questions about me to get an idea of where I may have pain. The massage was really lovely and he was very keen on what body seemed to need.
I then saw Jaida for my facial, who had to be the sweetest girl I've ever met. Not only was she incredibly intelligent and seemed to understand the science of her job very well, she was fun to talk to, honest and open and we had a really great conversation. My face looks AWESOME today, too.
Lastly I saw Ly for my pedicure, a very cute lady who's English wasn't the best, but she was engaging and friendly. And she did the best job painting my toe nails that I ever seen, hands down.
All in all, there were some flaws, but it wasn't in the staff. I honestly think that nice begets nice. If you go in with a rude sense of entitlement to perfect luxury and a snotty look on your face, people are gonna pick up on that. If you go in with a smile, people pick up on that too.
01/20/2009Provided by Citysearch -
i have to preface this review with the fact that i have otherwise given good recommendations regarding this location and the services i have received. ...until today. i was appalled at the fact that a baby was allowed onto the spa floor. it was explained to me that it was a member of a wedding party having their nails done, and that the mother had promised to take the baby into the bathroom or downstairs. -none the less the baby's crying was heard through out the spa, during services. i'm sorry but....WHO ON EARTH WOULD BRING AN INFANT INTO THE SPA?!?!?!?!?!?! I MEAN WHAT ARE YOU THINKING?!?!!!! -LET ALONE MANAGEMENT ALLOWING THIS TO HAPPEN IN THE FIRST PLACE.
I was also informed that it is typically standard policy to not allow children under the age of sixteen onto the spa unless they are receiving services.... so what's with the crying screaming baby and the idiot mother thinking that would be cool?!?!
Really very disappointing....
01/18/2009Provided by Citysearch -
Regardless of what these other moronic women might think, Dosha is fantastic. I love the people here, they know exactly what they are doing. I go for a cut and color once a month, i have a massage at least that often and they're always friendly. My hair has been sub par once, but they graciously offered to take care of it for free as soon as I asked. Clean, friendly, always open, reasonably priced for an upscale salon. Don't be afraid to tell them what you like!! They aren't mind readers>
AND DONT FORGET WHEN READING THESE REVIEWS THAT PEOPLE DO LIE! THEY WILL LIE TO DETER BUSINESS FROM A PLACE JUST TO BE SPITEFUL!! Dosha is LOCALLY owned and operated, and they're amazing!! Don't knock it before you try it!