D-Lux Hardwood Floors Inc
7330 SW Macadam Ave, Portland, OR 97219
|Mon - Fri:|
Phone: (503) 293-9216
Fax: (503) 293-9216
Services: Floor Refinishing
D-Lux Hardwood Floors installed a floating floor in my home several years ago. In one of my rooms, the floor subsequently began to slope. I contacted them at the time, the owner came out, said he'd get back to me with a plan to correct it, then never did. Awhile later, I re-contacted them via email, three times, and never got a response. Later, I let my homeowner association management company know about it, they contacted D-Lux, D-Lux said they'd send somebody out, and that I should contact a woman named Roanna at their office. I contacted her, she forwarded me to the voicemail of a woman named Tammy. I left a voicemail and was not called back. I called them back, got Tammy on the phone, who informed me that the owner was not going to send someone to examine the problem. So much for customer service, pride of workmanship, professionalism, and follow-through. I spent more than $7,000.00 on the floors, and for that, I would expect a call back and an actual interest on their part in why a floor they installed, is now sloping. I strongly recommend anyone reading this review go with a different flooring company. I have a poor opinion of this company and would not recommend them to anyone. A company's reputation is only as good as their weakest link, or their shoddiest job. Their customer care is abominable. Go with a different company.
De-lux replaced my kitchen pergo flooring with 3/4 inch oak hardwood. They had to lace the new floor with older floors in two rooms.
The floors are beautiful. The merging of the floors is completely perfectly matched.The finish is superior to previous products used on the rest of my hardwood floors. So, in addition, I had all of my floors screened and refinished with their superior product.
De-Lux staff were professional, responsive and reliable.
I recommend them highly.