A Common Thread Inc
15230 SW Sequoia Pkwy Ste 100, Portland, OR 97224
TollFree: (877) 915-6789
Common Thread Fabric
Bike Parking: No
Parking: Lot, Private
11/18/2010Provided by Citysearch -
I worked for them briefly and they were so mean and disorganized that I sometimes didn't get my paycheck for 2 weeks after it was due. The owner said that if the sales ladies didn't sell more sewing machines that there wouldn't be any paychecks at all. It is a family owned business and the owner does whatever she wants. They pretend to teach sewing classes but actually it is just a ruse to sell very over-priced sewing machines. The sewing machines that they sell are computerized and break down all the time.
11/14/2010Provided by Citysearch -
In 1976, my parents bought a new red Viking 6460 for me and I've sewed innumerable costumes, drapes, jeans, fixed tents, leather, you name it, my Viking could handle it, ever since. I never had it serviced. When it started to make a 'kachunka chunka' noise, I took it to Montavilla in SE and was abruptly told, ""It's done. Nope, can't fix it. No one makes parts."" I inquired, ""Can't I find another one and part it out or ... ?"" ""Nope, you'll have to buy something new."" Rude and dismissive.
It was at that point I realized how 1) Attached I was to my sewing machine, 2) I didn't want anything new and 3) Out of touch with the economy and how Portland works Montavilla Sewing Centers were. I found good reviews of A Common Thread and without relaying the story, dropped off my Viking. They never called me back. I finally got someone on the phone after leaving a voicemail and having to call back again before getting voice contact. A Common Thread said the same thing was wrong as Montavilla (much more nicely), and that they couldn't fix it, but they knew someone who could. So, they sent my Viking to Ace Sewing and Vacuum in Newberg.
Nick (the owner?) of Ace Sewing and Vacuume respected my old Viking, agreed that new was not necessarily better and said he had a source for parts because the Vikings were ""so good and in demand"" that a manufacturer was making parts for them now. Nick was able to fix my machine and it's good as new. Yes, it cost $299.85 but I got a new cam stack, slide, a full service and a new needle plate.
My old red gal is back in business and after looking around briefly, I'm hopeful she'll be the last sewing machine I'll ever buy. Best birthday present I ever got! Thanks Mom & Dad! Thanks to A Common Thread and a big special THANK YOU!!! to Ace for doing the job Montavilla was too snooty to care about!
10/30/2010Provided by Citysearch -
I've gone to A Common Thread a number of times for fabric, sewing machine repair and vacuum service. The fabric selection is mediocre-- Bolt, Cool Cottons, The Pine Needle and Mill End are all so much better. What they really need to work on is customer service-- I know from experience retail can be difficult, but that doesn't excuse poor service. When I call just asking when something will be fixed (which was quoted as taking x amount of time, and is now much longer than that), I don't need a snippy attitude. You can pleasantly just explain it's taking longer than you thought. I will be taking my business elsewhere in the future.