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Four tips for keeping yourself and your vehicle safe while you wait.
4402 SW Beaverton Hillsdale HwyPortland, OR 97221
Hillside Imports does better work than the VW dealerships and at cheaper prices. Rene is friendly and professional. I am so thankful to not have t…
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
I had a great experience with them. They're incredibly honest, helpful, and did a great job with my car. It's weird seeing the other negative reviews, but their service was fantastic. Even when they didn't need to do anything way after I finished my paint job, they still helped me out and took care of some stains and so forth.
This company was called by my roadside assistance for my vehicle lock out. They never came, even after checking in with roadside assistance after an hour. I was told they were 12 minutes away. I ended up calling a private locksmith that arrived in 30 minutes. 2 1/2 hours later I got into my vehicle no thanks to them.
When possible, I try to support my local small businesses. So when I needed to have my passenger side mirror replaced, instead of taking it to the dealership, I took it o Abby's in Multnomah Village. They gave me an estimate for replacing both mirrors which I felt was fair, ordered the replacement parts, scheduled me for the next day and set me up with a loaner car. The work was done within a day and when I picked my car up, not only was the work done beautifully, but they had detailed my car, inside and out. Thanks so much. I will definitely refer friends and neighbors.
Went in 2017, was told I need a strut bushing. I paid a mechanic to do it, $70. The van was practically diving off the road. I went back. They charged me $35 to adjust the steering gears. The van tracked slightly sideways down the road and the steering wheel wasn't straight. I didn't get back for almost a year, as I moved. I went in expecting a free adjustment for the steering wheel. They said the strut bushing was wrong, installed backwards, and my bearings were loose, and I needed a ball joint. I paid $100 to have the strut bushing reversed, and another $275 for the ball joint and another alignment.I went on a trip, there was a lot of bearing sounds, I brought it back. They said both my front bearings were fried. I suggested it was their adjustment that had done it. Next thing I know, the front office woman had gone and said something to John, the owner, and he was standing before me so angry he was literally twitching. My wife had overheard John when he was told I was talking about their adjustment causing the bearings to burn up (and by the way there was wear on the spindle from the fried bearings digging a groove during my trip). She didn't hear the office lady, but she heard John saying he would have my van dragged out of his shop by a tow truck. She said he want from 0 to 10 in anger in a moment. So, I paid for bearings and labor and left. That was a bad experience.
We worked with Kevin and he explained all of our options very well. He was friendly and knowledgeable. We picked our paint option and picked the car up when it was finished. They completed the work on schedule and the results were awesome. They also cleaned the inside of the car. We are very happy with them.
We had a great experience start to finish
Honest and friendly. Quality parts, quality service. No "high pressure" sales. Family owned and operated business!
After having my 1990 BMW 330ix painted at another shop and their tech left who was working on reassembling my car I took it to Abby's. All I wanted was to have exterior parts re-hung. George at Abby's recommended an up sell of having the car completely painted again. I declined. They then took a full year to NOT complete what should have been a couple week job. I offered to acquire the parts for reassembly. For some reason they were unable to identify parts required. I repeatedly asked for part numbers with literally month long delays before they were able to produce the part numbers. When George (and then Tim) did respond, they duplicated parts I had already provided. When I made an appointment to meet with George and flew up to from California, where I live. I arrived to find a note taped to the door saying the staff were off for Labor Day weekend. George refused to do anything and told me I misunderstood we had an appointment. There was no confusion. He clearly forgot and/or did not have the courtesy to let me know the shop was closed for the weekend, wherein wasting my weekend and airfare.Ultimately, I had to hire a lawyer because Tim would not respond to email or phone requests for status updates. When my lawyer sent a tow truck to pick up my unfinished car, they said they did not know where my car was. I don't know what is up with these other rave reviews, but my experience at Abby's was like dealing with an unorganized, unprofessional, and shady hot mess.Update: So as an update, I was billed $1800 for the above described work. I had to take the incomplete work to another body shop to have it redone. The car was left filthy inside and out and the "polishing" performed looked like it was just sanded down without a finished polish.When I picked up the car I found the glove box had been dismantled.In the $1800 bill I paid, there was 8 hours worth of "part sorting" billed. How do you charge 8 hours for sorting parts and then say there are no parts?
Kevin did a great job!! I know he's supported by a great staff of folks!! What's important to me as a customer is accuracy, timeliness, and quality of work...they are a 5 on all accounts!! Thank you for attention to detail and doing a great job!!
Steve is rude and tried to get me to pay for a repair that was their responsibility to fix. The car broke down again 3 months later and now I have to replace the entire engine. don't trust this business!!!!!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.