How to define customer service. For me a business’s customer service is defined by their actions when something does not go right not when the process goes as planned. My dealings with Malka jewelers and David in particular should be a case study in how to live up to your reputation. My wife has had a solitaire setting since we were engaged. I have often encouraged her to find a setting that she liked and we would make it happen. We have browsed over the years at different places but we were usually overwhelmed in large jewelry stores. Finally, this year as our anniversary was approaching I started looking for a jeweler that we could make this happen. The Malka showroom is small and intimate, with just the right amount of selections to highlight several different styles without feeling overwhelmed with selection. David helped us with a selection we were both very happy with and the ring was ordered. It took longer than expected to arrive but when it did, my wife loved it. This would have been the end of our story but NOoooo. Not more than two weeks later I received a frantic e-mail from my wife, she woke up and her center stone was missing ; two of the completely sheared off. Luckily, she found her stone in the carpet by our bed. We contacted David and arranged to bring in the ring in to his shop. He looked at the ring and right away new that something was not right, the prongs had sheared off low and in a straight line. He described it as a casting flaw or void. He offered to fix it in house or send it back to the manufacturer for replacement. We both agreed that the manufacturer should see this and off it went. This process took several weeks and in that time, my wife and I had time to reflect on the situation. Finally, my wife sent David an e-mail describing her angst and subsequent apprehension with this same ring. David’s reply cannot adequately be described as just doing the right thing by his customer. He reassured my wife that her feelings were justified as he too has misgivings with this manufacturer given our experience. He gave us two options at this point, the first option we had to read multiple times, it was beyond generous and neither my wife nor I felt comfortable accepting it. We are not the kind of people who expect something for nothing and realize things sometimes do not work out as planned. His second option was to design a ring based on the original rings style with some added features to make it unique. This option made my wife very happy and relieved all of our apprehensions that we had made a mistake choosing this jeweler. After the design, review and manufacturing process we could not be happier. Not just with the ring but also, more importantly we having the chance to meet David and to know that there is still businesses that make customer satisfaction a priority over profits. I am sure the way this worked out heavily cut into Malkas profits, not once did David ever mention compensation after our initial dealings and he made us feel that making us happy was his highest priority. I cannot say enough about our experience and how pleased we are. You cannot go wrong selecting Malka as your jeweler and I cannot recommend them highly enough.
I took a few items to the Jewelry Buyer. He was friendly and knowlegeable. He explained how he tests for gold content, and answered every question I had. He gave me a price for each item, and let me decide which ones I wanted to sell. I came away extremely satisfied with the prices he paid. I was so pleased that I took in more pieces the next day. He looked at all of them, telling me why some had value and others did not. For some items that he did not buy, he suggested what I might ask for them in a garage sale. In one case, he made an offer, but encouraged me to keep the item because he felt I could sell it for more to a private party than he could pay for it. I didn't see that coming! I was also impressed with how he wrote a description of each piece and took my fingerprint for the report he files with the Portland Police on every buy. I have found the Jewelry Buyer to be honest and fair, and would recommend him to anyone.
Just want to say THANK YOU Slava for being my family jeweler for all this years!!!! My engagement ring was a work of art! I really appreciate the fact that you were able to incorporate some of the diamonds that my husbands grandmother and mother pass on to us :) It has an extra special meaning to me!!! The earrings you have made for me to go with the ring are absolutely stunning! I am dazzling every special occasion wearing them. My daughter's first teen B-day we settled on pair of pearl earnings, and she wears them to an every important event in her live:), next Sixteen B-day! Her diamond pendant is exquisite piece that she will cherish all her life!!! I am looking forward to the graduation surprise :)
I highly recommend going to Medallion jewelers.I called a few places and then I called Medallion jewelers just about 30 minutes or so before they were closing and needed to cash in on some gold. I really had to pay this bill. I got there 5 minutes late and they waited for me also they offered the most on my gold piece. I felt they were honest and didn't try to low ball me, didn't try to offer the least at all. I felt like immediately had a great first time experience. I will definitely go there before ever going anywhere else whether I buy jewelry or gold. I wont be going anywhere else.
This company helped me out of a bind, the owner was able to make a ring for me on short notice, in platinum, he had 1 week. Another jeweler who was going to make my ring, then declined after my grand mother gave me an older cut round diamond for the center stone. They were not happy I didn't buy there center diamond. Well Ari Diamonds saved my time line and it was amazing they did the ring on a computer and a machine cut my way. well I just have to say I was happy that it turned out this way he is now my jeweler. Steve
Scott and his staff were absolutely professional with us. The prices were great he was on time Jenny wanted her Platinum ring just so and He nailed it. We walked in to Ari diamonds on a whim we had been to the mall and a couple of other places. Scott is not cheap but was very competitive on prices plus Jenny wanted hand engraving and they do it all. I now know what true Gold Smith is, and let me tell you it is a night and day difference. I feel like I commissioned a piece of art work to be done I feel like royalty.
I recently stopped in with some gold and silver jewelry to sell. I was delighted with the knowledge of the owner. He made me feel at ease with my sale and I was very happy with the outcome of our transaction. Why anyone would choose to send there items away in a prepaid envelope is beyond me. This transaction was relaxed, well informed and instant. I would recommend The Jewelry Buyer to anyone who is considering selling their gold or silver. And he has a great selection to purchase also!
This morning I was driving down Sandy Blvd when I noticed a sandwich board advertizing a business that buys and sells jewelry. I stopped in to get some information and found a knowledgable proprietor ready to do business. Later in the afternoon I brought some gold and silver items that I had been meaning to sell. I was surprised to receive a fair price right on the spot. No waiting for mailing and the uncertainty of an unknown purchaser. I would recommend The Jewelry Buyer to anyone.
Just browsing store windows when I spotted a beautiful, unique wedding ring in the window. Problem? There was only one, we needed two. A second ring was custom made for us to match the first. It was perfect in every detail. The ring was ready when promised, the price was very reasonable and the service I received was excellent. I plan to go there for any future jewelry needs and will tell all my friends about Medallion Jewelers!
My engagement ring is a family heirloom. I tried to find a wedding band to match but i was having trouble matching the old with new. I went to Packouz Jewelers and they suggested custom designing the wedding band. I was really nervous at first but the sales woman(Unni) was so patient and held my hand the whole way. I love my ring so much, it is perfect. I can not say enough nice things about this business. Thank you.