Went in the other day with a good friend of mine to pick up a rifle transfer. The service we experienced there was absolutely horrid. It wasn't just a single salesperson, it seemed to be the culture of the store. My friend and I were easily prepared to spend a couple thousand dollars there on accessories for my rifle as well as his new one along with ammo. While my buddy was doing his background check, I went over to the optics counter and after telling the salesperson that I wanted a red dot system for my AR, I asked to see a particular model. I was simply answered with a "that won't work with your rifle". No offer of a different model or system, just a snark remark. Shortly after, my buddy starts asking about handles, grips, lights and everything else you can possibly bolt to his rifle. He was similarly responded to with an indifferent, "we're out of that" or a "they're over there" without any offer of assistance beyond that. No one there was interested in taking our money that day. We'll be going anywhere but there from now on.
I have visited this place multiple times over the years.. The worst customer service imaginable. Incredibly rude, disrespectful, etc..will make you feel like a complete idiot for just breathing. Horribly overpriced also, the typical ammo I get is DOUBLE the cost here, not to mention the mostly outdated firearms they have being the cost of an arm & leg, maybe more. On top of this, they will not do any sort of returns. They will make you feel like a complete idiot until you give in & buy what they think you should..then after you realize what happened & that you really dont want what they sold you(next day & no use of holster in my case), they tell you they do not accept returns. They do not have posted anywhere that they do not accept returns, nor do they tell you, they simply point out the fine print on the bottom of their hand written receipt that does say all sales are final.. complete ludicrous idiocy, senility, etc.. Complete turn off to the firearm industry, complete turn off to these kind of people in general. Very disappointing to say the least. Complete lack of reason & customer service. Never do business here, they have no business being in business. There are sooo many other excellent places to service your firearms needs, such as: Safe Fire, Brimstone Gunsmithing(highly recommended), Sportsmans Warehouse, Keiths Sporting goods... it's hard enough finding good people or a good business to deal with these days, let someone else who knows what they are doing & will treat you halfway decent have your business. I could go on & on, but beating a dead horse at this point. It just sucks that some people suck so much these days.
had a eject problem on a bar 30-06 said not to worry problem was normal take it hunting and kill a big one thank you for thr great service cliff troutdale ore
This business started out as a one man hunting rifle repair before becoming a growing retail outlet.
I called in and asked if they could look at a trigger that I lost the spring for, they said no problem. I arrived and within 15 minutes Jeff had it fixed. They did not try and over charge me or make wait, etc, etc as soooo many in this field do.I will never go to another gunsmith, they are the Best!
Brought my shotgun here to replace a trigger group. They said about 10 days, but it was ready to pick up three days later! Very nice people, I highly reccomend them.
Very rude people, customer service in horriable!!!