I have been a long-time customer, I have never had a problem with any of their front desk staff, however when it comes to the people on the back and the managers in the branch manager it's a whole different story. They are extremely rude and disrespectful they're making bank off of all of their clients and no one deserves to be treated so horribly. I am going through a divorce and needing to be late on my payments because I am waiting to get paid myself, and I am continuing to call to be in communication to make sure they understand that they are getting paid they're just getting paid on a different date and I have understood that I am incurring late fees and that is fine because I'm still continuing to PAY them. I have still called to continue the communication. I will be no longer, they are extremely rude disrespectful. I would not recommend them to anyone and gravely disappointed in the dealerships that have decided to work with them. I would rate them a zero or even negative if that were an option.
I had a car loan through them several year ago. I was young and naïve and didn't know much about buying a car on credit. So when the dealer told me who was underwriting the loan and the terms I didn't know any better. I lost my job a couple months later and called the company to let them know and to find out what I could do. They said they would work with me because I had a clause in my contract to cover loss or medical issues and they would defer my payments for a couple months. I signed the deferment paperwork (or so I thought). I contacted the company when the "period" was over to tell them I still could not afford the payments and that I wanted to surrender the car. That night they had a repo many show up and take the car. He damaged so much property in the RV park I lived in threated to SUE Reliable and the repo man. I was turning the car over to the company the next morning and had already had it arranged so why send a repo man? At that they took my infant son's car seat which was the only one I had at the time so I didn't even have a chance to transport him so I could get the remaining items from the car. When I did get there so much of my personal stuff was missing including my son's car sear and diaper day.(That is the repo company not reliable) but with that being said a shady company works with other shady business. This is why when we bought a car a couple months and they said they were using this company we took out 3000 deposit and out trade in and walked away. This company needs to be careful of what they do and say. Especially when working consumers. There is also something in front of Washington state courts I read that will stop them from being allowed to underwrite anything for a Washington resident. Don't know if that is still going on but I agree with people RUN!
If you want your loan to fail, go here. I cannot believe this man is still in business. He caused great hardship for my family and 4 others. He does not speak English well, and therefore as a mortgage broker, he is unable to communicate with your lender. Just awful!
I was in a chapter 13 bk, and my car broke down. Reliable Credit trusted me for an auto loan when nobody else would. I've since paid off the loan, and plan to go back to them in October for a better car. They helped me, so I'm loyal to them. Sure rates are high...what do you expect? If your car breaks down, it's not the lenders fault, so why would you stop making the payments you agreed to? Late payments are broken promises, that you made! Make your payments on time, or early, and keep the required insurance up to date, like responsible folks, and you won't have a problem ! Thanks Reliable, I'll be back!! Mike in Rockaway