I found the Portland store's help to not be real helpful, so I switched to the Eugene store. Super people there, I doubt any one would have any complaints there. The 5 star rating is for Eugene, not Portland.
been here many times and sadly poor service, rude workers, and lack of care and concern are the norm so basically if I need anything there it is get there early and know exactly what I want, find it, buy it and get out. Nature of the beast - they are about the only place to get the stuff they do and they aren't going to change anytime soon - been this way for 20+ years. Its here or take your chances online or from Tandy which is hit and miss and sadly not much better - must be a leather thing.
I needed some leather for a car project. My upholstery guy suggested I go here and shop for what I wanted. The guy was pretty unresponsive to my wanderings, and when I finally got his attention, it was as if he was annoyed with me because I wasn't asking him the right questions. I was completely new to this, and he kinda barked at me like I was stupid for not knowing how leather is measured, rolled, sold, etc... It takes a lot to get me annoyed, but this guy has NO customer service skills, in my opinion. I did not buy anything there!