Zach & Gabriel were great, fast and professional! House feels great. Would love a monthly service! Thank you
5046 NE 112th AvePortland, OR 97220
From Business: At Northwest Commercial Carpet & Floor Cleaning, we take pride in providing the most competent and thorough cleaning services available. Since 2002, we have been …
1001 SW 5th Ave Ste 1100-54Portland, OR 97204
From Business: Want carpet cleaning that is 100% GREEN, dries quickly and virtually eliminates all your toughest stains? That's our specialty here at Oregon ChemDry in Portland,…
Howells Carpet Cleaning is an owner / operated business providing the Portland Metropolitan area with the best carpet cleaning services since 2006. We put an emphasis on customer satisfaction and experience. Everyone receives V.I.P. status. Howells Carpet Cleaning is Portland's Affordable Luxury Carpet Cleaning Company. How may we serve you?Affordable Carpet Cleaning Clackamas ORHowells Carpet Cleaning provides local customers with affordable rates that are both reasonable and fair. Be keeping over-head cost down, savings are passed directly to the consumer.
Excellent service. Tech was professional and courteous. Results were amazing, especially considering the conditions given by two small kids and two cats. Will be a returning customer.
Great job! The arrived before my arrival window and would have arrived sooner but it didn't work for me. I got 4 rooms cleaned and he was in and out in an hour. Highly recommended!!
The service technician was very personable, polite, helpful with suggestions and information,and clean. He took time to explain options about what he would do and performed the tasks in a reasonable amount of time. The carpets were really soft even though they weren't dry yet and looked nice and clean.
I previously left a 3 star review for ZeroRez, as I was disappointed with the results. At the time, I did not realize they offered a 30 day satisfaction guarantee. When I called to schedule a re-cleaning, both women I spoke with were understanding and courteous. They made re-scheduling easy. And this time, they sent two men instead of one.John Aston and Joel Johnson did a great job. They were very friendly and passionate about their work. They did not rush. They were attentive to detail and worked hard to get the carpet as clean as possible. They also gave me some tips on how to care for the carpet in the future. I am now happy with the results.If you really want zero residue left behind, their cleaning solution is for you. Although it smells great, as soon as it dries, the scent is gone. I rate my most recent zerorez appointment a 5... But because I rated my last appointment a 3, and I had to move all my furniture twice, I give this company an overall 4 star rating. -------------------------------------------I was very excited to finally have my carpets professionally cleaned, but the results were not worth the money, imo.Normally it takes SEVERAL hours to properly rug doctor my carpets, so I was shocked when the job was finished in 20 minutes with just one employee.The man was nice enough, but I felt sick paying $307 over such little work. The carpets smell better, but they are not visibly lighter. Normally when I use a rug doctor, the color of the carpet lifts several shades. Zerorez got out the main noticable stain, but the overall carpet color still looks dingey. I expected better results from professional carpet cleaning. It was disappointing, considering the price. On the plus side, there were no hidden fees and the employee seemed trustworthy. Next time I'll just rent a rug doctor for $60, though. It's so much cheaper. And when you clean the carpets yourself, you can make sure they get the attention required for more noticable results.
It's so great to have fresh, clean carpets. My older cats have left a few accidents that zerorez gets cleaned up as if they never happened. Great service.
Very glad we found you. Came on time efficient left us with "New" looking carpets, beautiful.We would like this gentleman to service us again next time.A great personality that seemed to go the extra mile.Could not be happier with him and the job done.
WOW. I was amazed by the amount of matted dog hair Geoffrey was able to groom from the carpeting. He used a machine I had never seen before but it worked extremely well and the odor issue is completely gone. Geoffrey said that he was in the business of winning customers and he just won another. Extremely satisfied and would recommend to anyone.
The company showed up as scheduled and only took just over an hour to perform the cleaning. The crew was professional and curtious. The process they used did not involve any extraction, but instead used the application of cleaning solution in combination with use of a rotating brush to supposedly remove the loosened dirt. In talking to the crew, they said this process relied on very little water and so the carpet should be dry in no more than a couple hours. There were two problems that resulted from the use of their process. First, I don't think the process itself gets the carpet that clean. In looking at the carpet where there is a coat closet in the hall, there was a noticeable difference in the color of the carpet in the hall where it was cleaned and in the closet where it wasn't cleaned. The carpet in the closet was noticeably lighter. I think what this process does is spread some of the dirt around rather than removing it all, so while the carpet is uniform in appearance, it is not completely clean. Like a lot of homes in Portland, our carpet is a light brown in color, sort of tanish, so that fact that it was a slightly darker was not really noticeable. In addition, we were looking at replacing the carpet in the family room within a year with wood flooring, so we were not necessarily looking for the best cleaning, just something to get us by, and the price was very reasonable. However, I don't think this process does as good a job as some sort of extraction process where the cleaning solution that contains the microscopic dirt particles is physically removed.The more serious problem is that it took more than 24 hours for some areas of the carpet to dry rather than an hour or two.Ive had Portland carpet cleaners come before and this did not happen. After a few days I noticed two areas of carpet, one in the family room, and one in the master bedroom, where the carpet was raised off the sub-floor, creating a sort of hump. A few months later, I had a carpet stretcher come to the house to take care of a carpet issue in a different area of the house. While there, I showed him the two carpet areas with the humps and he said this was due to the carpet having been being over-wet. He said it was not unusual for inexperienced Portland carpet cleaners to apply more liquid than necessary and that this is a common result when that happens. Since we were going to be replacing the carpet in the family room with wood, I didn't do anything with that, but did have him fix the carpet in the master bedroom. Since he was already at the house for other work, the added cost for this fix was not that bad. A contributing factor to the carpet hump might have been that the initial carpet installation probably was not stretched enough. That said, if the proper amount of liquid had been applied, the problem would not have happened.So, I would say that for the money paid, the cleaning was probably OK but not great. The over-wet carpet problem is simply a matter of the operator not taking adequate care in the application of the cleaning solution and not the fault of the process itself.
Mistakes happen, and when it comes to owning a carpet or rug, mistakes usually mean stains. The plush softness of carpet and rugs comes with a price: the time and care required to clean them. Cleaning your carpet or rugs can require some extra work and special techniques that differ from typical hardwood or tile floors. In some cases, you may even need to hire a professional to get the best results.
For minor stains or routine cleaning, it's possible to effectively treat a carpet or rug yourself. If a thorough vacuuming doesn't get rid of dirt in certain areas, here's how to tackle them on your own.
A number of liquids can stain carpet or rug materials, including wine, coffee, nail polish, or blood, to name a few. Depending on what caused the stain, the carpet or rug's material, and how long it's been there, you may need to use different techniques or cleaning supplies to get rid of it. In general, though, keep the following ground rules in mind for stain removal:
- Apply a cleaning solvent directly on the stain, if needed, and allow it to soak in for a few seconds.
- Use a damp cloth to blot the spot. Don't scrub or apply too much pressure, as this might only further embed the stain into the carpet or rug.
- Rinse the cloth and continue blotting until the stain is removed.
Take these steps to remove a stain as soon as possible to prevent drying.
Some stains may come out with little more than water or a mild soap. More serious stains may require a solvent to make removal easier. The best solvent to use depends on what caused the stain.
-Water-soluble stains: These include berries, cola, food dye, jelly, mud, washable ink, or wet paint. Mix a solution of 1/4-teaspoon nonbleach detergent (or white vinegar) with 32 ounces of water.
-Dark water-soluble stains: Chocolate, coffee, mustard, tea, wine, and bodily fluids often stain much more readily than other water-soluble materials and need a different solvent. Use 1 tablespoon of ammonia mixed in 1 cup of water first. If this doesn't work, try combining one part chlorine bleach with five parts water. These solvents may remove color from certain fabrics like wool, so check with the manufacturer for the best cleaning method.
-Oils and waxes: This would include glue, gum, nail polish, and cigarette residue. The best way to clean each of these varies - some may need to be simply scraped off or, if possible, frozen to make it brittle and then chipped away. Most glue can be dissolved and removed using a solvent like rubbing alcohol. Nail polish may also be dissolved using rubbing alcohol or with nail polish remover containing acetone.
Why You Should Hire a Carpet Cleaner Service
Unfortunately, some stains may prove difficult to remove using household products. In any case, vacuuming and spot cleaning may not be enough to get your carpet or rug looking like new again. That's why many homeowners opt to hire a professional carpet cleaning service on a regular basis, around once every 12 to 18 months.
When it comes to heavy-duty carpet cleaning, you have many options to pick from. The two most common methods for cleaning carpets are steam cleaning and dry cleaning.
Steam Cleaning Carpets
Steam cleaning is a common method for professional carpet cleaning, but the name is somewhat misleading. Steam-cleaning services use machines that utilize hot (but not boiling) water in combination with a vacuum. The water is heated inside the machine and sometimes mixed with detergent before being sprayed directly onto the carpet. At the same time, a vacuum sucks up the water almost immediately after hitting the fabric. The hot water extracts far more dirt and stains than would be possible by hand.
Cleaning machines using hot water extraction can be purchased or rented for home use, but they aren't always as powerful as what professional cleaning services use. Improperly drying the carpet may also cause bacteria or mold growth. Professional cleaners also employ a number of other methods to pre-treat the carpet and ensure adequate drying. For these reasons, professional carpet cleaning may be preferable to do-it-yourself methods.
Carpets or rugs can also be thoroughly cleaned using a dry-cleaning method. As the name suggests, there is much less water involved in dry cleaning, which means the carpet can be ready to use in less time. Using powerful solvents to break down dirt and stains, dry cleaning puts less physical stress on the carpet, and thus might be better in the long run. However, dry cleaning is usually more expensive than hot-water cleaning services. In addition, the chemicals used to dry clean carpets might irritate pets, people with sensitive skin, or anyone sensitive to strong odors.
What to Ask a Professional Service
Before choosing a professional carpet cleaning service, make sure you will be getting what you paid for by asking the right questions and doing your homework.
Decide Which Method to Use
Again, there are pros and cons involved in using a hot-water-based cleaning service or dry cleaning. Take into consideration not only cost, but how long the process will take from start to finish, including drying time. Also take note of the material your carpet is made from, and consult the manufacturer if possible to learn about the best ways to clean it. If you or your family is sensitive to any chemicals, be sure to keep this in mind and ask about what chemicals are used.
Research Online or in Person
You can find reviews of most professional carpet-cleaning services online, as well as information about a company's specific process, the chemicals used, and cost. It's also wise to ask friends and family members about services they've used in the past to get a recommendation. Don't always go with the service offering the lowest price, or hire a service who advertises door-to-door or over the phone, unless you have done thorough research on them.
Ask About Employees and Services Offered
Carpet cleaning services will be entering your home, potentially while you aren't there, so you want to feel comfortable with the business you trust with this responsibility. Ask if the company conducts background checks on employees, as well as if they are insured in your state. Without liability insurance, a mistake that results in damage to your home or furniture may be your responsibility to pay for.
Getting a Quote
If you've found a carpet-cleaning service you can trust, ask to get a quote. This may involve specifying exactly what services you would like performed, as well as the size of your home's carpeted area. Make sure you understand exactly what is included in a quoted price. Some businesses may charge extra to move furniture, clean stairs, or use special treatment methods. It's also common for businesses to sell customers on products and services they don't need. Don't hesitate to ask questions if any detail about the quote is unclear.
Choosing a Carpet Cleaner
If you instead want to rent or buy a carpet-cleaning machine to use yourself, you have many options to pick from.
Since heavy-duty carpet cleaning isn't a frequent activity for most homeowners, many choose to simply rent one of these machines. Of course, renting is usually much cheaper than owning a machine or hiring a service, which is the biggest advantage in this situation. But not all rental units perform equally, and some might require extra drying time or the use of special solvents that will cost more. There's also the time and effort that goes into carpet cleaning - renting a unit means you must also move furniture yourself and pay close attention to ensure you're operating the unit correctly. Making a mistake could mean damaging your carpet or the unit itself. Also, improperly drying carpet could allow harmful bacteria and mold to grow. Before renting a carpet cleaner, make sure you're up for the task at hand.
Owning Your Own
Homeowners can purchase carpet cleaners ranging from compact units to full-size industrial-strength machines. Besides price, take note of the features of a unit and compare them to what you most need from a carpet cleaner. Some models specialize in removing allergens from pet hair, while others may work better on tough stains, for example. Another key consideration: Make sure you have room for it. Some carpet cleaners can be bulky and require ample storage space.
Other features you may want to look for in a cleaning unit include:
- Attachments: Some models include special attachments that work on upholstery, stairs, bare floors, or small spaces.
- Brushes: Some units may not use a brush to agitate the carpet, while others might use a stationary one or multiple actuating brushes.
- Hose length: Bigger machines can be hard to maneuver around a room. Having a detachable hose of considerable length can make it easier to clean open spaces as well as more cramped areas.
Make the right choice in carpet cleaners by considering all the options available to you and how they fit into your needs and budget.