I was very satisfied with service. . Very friendly customer care.I would refer to anyone. They understand all of my concerns, and addressed them in a timely manner.
11. Suburban Propane
Windsor, CT 06095
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From Business: Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agri…
I had to call in because my elderly mom's furnace wouldn't start for heat. Valley Oil was just here 2 days ago to do a cleaning. I've called the emergency line over 2 hours ago and no reply. When I called back they just say they are paging the service person. This company is disorganized. I would NOT RECOMMEND them to anyone!!
Scam just like everyone is saying. They have very deceptive billing practices and manipulate you into a contract by not ending automatic delivery even after your contract ends. I will eat the cost to never do business with them again.
Awful! We were on automatic and they let our oil run out. We then had to have our whole system cleaned and they made my husband purchase the service contract. We had already had a cleaning and were going to wait to renew our contract.Later that year they were booking cleanings 3 months out. You should not have to wait 3 months.As we were no longer under automatic, they delivered oil and tried to charge almost a full dollar over all other companies. They told me they hear that alot and they did revise the bill. I told them after our scheduled cleaning we were not going to use them and instructed them not to deliver oil to us again. A few weeks later they delivered oil again at a rediculous price.after being told not to. They "could pump it out for a fee!!!" They again revised the bill and while we were waiting for the revised bill and I had been in constant dialogue with customer service...They turned our last bill over to collections! (After 2 years of us paying on time) Too bad they now lose part of our payment to the collections agency. Serves them right! Stay away!!!!
Scam Alert!! Check yelp and other sources as well. Offers are bogus with many bait and switches. Just don't do it. Save yourself some money and aggravation
exceedingly unhappy with them...and this is after 30 plus years with them. Had a nasty CS Rep; I am quitting when my overpriced oil contract runs out. The person I dealt with was rude.They are charging a whole dollar MORE than my neighbors are paying and would not listen to reason
Stay away from Valley Oil. I have found this company to be very unethical. They have made a habit of waiting for my fixed price contact to expire before making an extra delivery at well above market rates. I have been able to get them to adjust my bill after pushing the issue, but have to wonder how many unsuspecting customers are ripped off by such practice. I have had enough. I would rather support an ethical company.