Brought my Chevy Cobalt to their Westnedge location in Portage to have them look at my transmission and give it a flush. They grossly overfilled the fluid by THREE QUARTS. I have had a full garage assess the damage and there is no question that this completely wrecked my transmission. After bringing it to their attention over a month ago, we are just finally hearing back from them saying that their insurance has denied the claim. I have to have a new transmission put into my car, out of my own pocket. After sharing my experience with friends and posting about it on social media, I am finding out that I am definitely not the only person whose car has been wrecked while in the hands of this company, and not just at this location. STAY AWAY!
6620 S Westnedge AvePortage, MI 49002
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From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
6103 S Westnedge AvePortage, MI 49002
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From Business: Because you need to TRUST who’s working on your car. Schedule an appointment online. We have extended hours and convenient locations to make it easier for you to …
541 Portage StKalamazoo, MI 49007
From Business: We are the experts in transmission repair and complete car care - clutches, brakes, factory scheduled maintenance, electrical, check engine lights, radiators, ove…
PoorThe only reason I gave them one star is because they did put oil in my car. The service was bad. I think they grab people off the street with no prior experience as to what a car is. They didn't know how to check the fluids and then treated me like I was more stupid than they are. I had to check to make sure they didn't break anything. I will never be back.
I went here to fix, what was unknown to be, a serious oil leak. The men here were nothing but inconsiderate and rude for absolutely no reason. It's fine that they couldn't fix it (which I'm glad they couldn't because I wouldn't want to give them a dime) but they're poor attitude was unjustified and I wouldn't recommend this place to anyone.