This shoe repair business is now under new ownership and is fantastic. I took a pair of ladies shoes in to get new heels put on. Mark (the new owner) repaired the shoes while I waited. It took less than 10 minutes and the repair job was outstanding. I highly recommend this new business.
MOST UNPROFESSIONAL BUSINESS ENCOUNTER I'VE EVER HAD!!! As a paying customer they are so hard to get ahold of. Tried calling just to make an appointment to get my shoes repaired and never got an answer or a call back. And when it was time to pick my shoes up I got a nasty attitude and was told to wait 3 hours at the shop to wait for my shoes to be picked up if I wanted them while he was out running errands. Mark (the new owner) is unprofessional, rude, overpriced, and horrible with customer service. He specifically said "I don't need any customers that have a problem with my service as I am well off with the amount I have for my business so far". Very cocky, arrogant, and rude. I would NEVER recommend his service to anyone! This shop should close down!
Save yourself the aggravation of doing business with this operation! Negative scores aren't an option and a score is required so, I will give them one star. Expertise? Look at the photo. The strap was sewn on twisted. Promptness? It took literally 2 & 1/2 YEARS to get the repair done. Service? Need I say more?
This store seems NEVER to be open! I've been trying for months to get there and no matter the day/time they are ALWAYS CLOSED!!!Very frustrating to make the trip repeatedly...giving up and will not try ever again. :(