Jan 25, 2015....Is there a lower rating than 1 star, if so the Sprint Store at 9223 US Hwy 19, Port Richey. Fl. deserves it. I went to the Sprint Store at 9223 US Hwy 19, Port Richey, Fl. to get the Sprint 1/2 off advertised special program, unfortunately I was directed to a Sprint lead employee with the initials CG. After approx. 40 mins confirming that my bill with 2 wireless lines, 2 free pre-2013 dated phones with 1 gig of data for each phone would be under $100.00 a mo. on a program that (CG) the Sprint employee said only he could do at this Sprint Store at 9223 US Hwy 19, Port Richey, Fl. because it was the only Sprint Corp store in the area. And (CG) stated I was lucky I came to this store because there were a lot of complaints regarding the Sprint store at Little Rd, NPR, Fl.Within 24 hrs. I called the Sprint Store at 9223 US Hwy 19 in Port Richey, Fl to speak with CG the Corp employee regarding some phone questions but he was not available and he would call me back, never happened so I called the Sprint 1-888 # and a Sprint C/S Rep. answered my questions within minutes, then I asked the Rep. to confirm my completed monthly billing paperwork that was supposed to be emailed to me the day before. To my surprise the Sprint C/S Rep. said my bill is now $180.00 a mo. in addition there were two $11.00 equipment insurance charges which I did not authorize turned in by this Sprint Corp employee (CG) along with a wireless program that was never discussed with me and I never heard of. From just 2 standard wireless lines as agreed on now I was being charged for 9 wireless lines. I complained to the Sprint C/S Rep. and she connected me with a Sprint Supervisor named Robert who actually knew what he was doing and did amend my bill...... I made two major mistakes...#1... was to go to the Sprint Store at 9223 US Hwy 19, Port Richey, Fl......#2... I left the store "without" a hard copy of the wireless plan and amt. we agreed on because the employee (CG) said he would need more time to finish the paperwork and he would email the final paperwork to me by the end of the work day. It never happened!!! No email ever.......Everyone do yourself a favor, stay far, far away from the Sprint Store at 9223 US Hwy 19, Port Richey, Fl.......Best to use the Sprint 1-888 #...Outstanding service with very courteous "honest" and "knowledgeable" Sprint C/S and billing employee's. I left Verizon after 15 years of wireless service to join Sprint 1/2 off special deal and to save money but unfortunately I got involved with, imo a awful and dishonest Sprint Store employee with the initials of (CG) at Sprint store 9223 US Hwy 19, Port Richey, Fl.......Again best Sprint "honest" service is with the Sprint 1-888 #.
8718 Trouble Creek RdNew Port Richey, FL 34653
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