Bremerton Kitsap Airporter
5748 Bethel Rd SE, Port Orchard, WA 98367
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On my return trip (airport to home) I couldn't find my ticket receipt right away. After about 20 seconds of me looking the driver threatened to "throw my luggage off the bus, and you can take the next one". I asked if I could sit down and search while we drove and I'd pay if I couldn't find it. "No, you can pay now or get off". Those are direct quotes from the driver. I was treated like a common criminal. I ended up paying twice so I didn't have to wait another hour. And then I found my first ticket a couple minutes later. Was I reimbursed? No. So basically they stole my money and treated ME like a criminal. Unbelievably bad customer service!
Purchased a round trip ticket and a 1 way ticket for my son over the phone. When on board the driver handed a reciept book to the guy in front of me and asked him to sign. Never handed me a thing. On the way back was told I had to purchase an additional ticket because I did not have a receipt for my round trip. Was told to call office the next day and get my refund. When I called they said I had signed and initialed the ticket so i could not get a refund. When i asked what the initals were she said ajm. I said there is no j in my name and then she said cares and i told her that too was incorrect. She then said I could come to the office to argue about it but the owner was done talking about it. Unprofessional and shuttle was over 45 minutes late. Worst company ever.
There's a reason they only have a 2 star rating! Do not use this company! They made a mistake with our transport times and then were unable to give us a ride to the airport. We almost missed our flight and ended up paying a very expensive cab ride. Not only did they make the mistake (admitted by the dispatcher), management then tried to blame it on us!! Do not use this company unless you want to be stuck with a $150 cab ride at the last minute!
It appears this company hires morons who could care less about passengers. I arrived at the desk at Seatac 20 minutes early on a Sunday morning. No staff at the desk in the waiting area, so I called and told the airporter office I want to catch the next shuttle to McChord. Outside I saw the van already there, but I peered in and saw it was empty. I sat on the bench outside, waiting for the driver. The Kitsap driver walked by and assured me the McChord-Ft Lewis driver would be along shortly. I waited, but no driver came out of the waiting area. Then out of the corner of my eye I saw the van moving. Ran after it, yelled at the top of my head, and a bystander even joined in. Driver kept going. Driver had slept in the van, then simply drove away without getting out of the van. So... the girl in the office who had taken my call evidently couldn't be bothered to notify the driver there was a customer already there, waiting. The Kitsap driver who assured me that the other driver would be along didn't know what he was talking about. And the irresponsible Ft Lewis McChord driver who simply drove off without checking for passengers ignored my shouts and the shouts of others, pretended not to see me in the rear view mirror running after the van, and then wouldn't pick up the phone after the office tried to call her back. Ft Lewis and McChord need to contract with an outfit that actually provides a service, not with this irresponsible gang. Clearly there's no accountability here. Make your transportation arrangements elsewhere if you can.
I took the shuttle last May.My first time.I had a pleasant experience. The were on time. The driver was very professional. On my return i was almost late to catch the shuttle they contacted the driver and let him know I was on my way. I'm taking the shuttle again today ;)
NEVER EVER PURCHASE A ROUND TRIP TICKET!!! THEY MAKE A TON OF MONEY ON LOST RETURN TICKETS...THEY LAUGH AT YOU WHEN THAT HAPPENS! Kitsap Airporter makes a ton of money off LOST return-trip tickets. They are absolutely unmovable, almost laughing, when one has to purchase a one-way ticket to return to YOUR starting point EVEN THOUGH YOU CAN PROVE YOU PAID FOR A ROUND TRIP TICKET. It is so easy to lose your return ticket 1/2 when traveling. It's a flimsy, tiny, piece of paper. Note that the round trip ticket is the same cost as two one-way tickets. There is no advantage to paying round trip prices! I had a computer printout receipt showing I paid for a round trip, but Joe, running the kiosk at Seatac, laughed at it telling me it was no good. I called my credit card company, and put it into dispute. We'll see who has last laugh. If traveling from Kitsap County, I plan on using the Bremerton Ferry, and the Light Rail to Seatac. NO MORE OF THESE NASTY PEOPLE!!
Quite literally the worst customer service ever. The websites says to make reservations to the airport up to 10 days in advance and that they're open 24/7, but when I went to make a reservation 5 days in advance, I get a busy signal for the first 3 hrs I tried getting through to them. (I would have booked my reservation online, but they only allow online booking from some of the hotels they stop at, none of which, unfortunately, were the ones the bride and groom had us all staying at.) Anyway, when I finally get through to them, I'm put on hold for 10+ minutes, after waiting, the rudest, huffiest, agent ever tells me she won't make a reservation without a confirmed room number from the hotel I'm staying at. When I explain to her that I'm not checking in until the night before and I won't have 3+ hours free that night to get her the room number, she tells me that the driver won't show up without a valid room number so I was going to have to call them back sometime. I offered her my hotel confirmation number, but she refused to take it -- apparently, not good enough to confirm that I'd be a guest there.
My recommendation for anyone traveling with at least one other person is to rent a car. It's cheaper when staying for only a short time ($28/day through expedia), and it will save you a ton of time and aggravation. Quite simply put, this company's low fares are not worth the aggravation.
I've used this service many times for myself and family members. They have always been on time, courteous, professional and reliable. They are quite clear that the return trip from the airport is "first come, first served", and this has never been a problem. They're inexpensive, and when you include the time for dealing with car parking, much quicker than driving.