The location in Kent looks like a front for something else, but I don't think the guy that stands there and blows his vaporized nicotine iin your face. My equipment sucked. Batteries took 3 hours to charge and allowed 8 hits from an herbal vaporizer. But you can bet there's no chance of exchange or refund, unless I spend another $50 to buy a BETTER one, which I interpreted as 'crappier' There's another place right across the street by the dollar store. I'd try that for at least some kind of warranty.
Poorest customer service I have ever received. I may be new to vaporizers since I've only been using for about a year, however I know marketing and customer service. If you're going to claim to have better quality products and healthier e-juices, do so without being a self righteous jerk. My friend and I walked in excited and open minded and left without purchasing anything due to rude behavior and being treated like ignorant children. I'll keep buying from my local smoke shop where I know what I'm getting and being treated well.
I understand how Capafrappa can see it that way I think some things need clarifying. In Bremerton right now there is a vicious price war going on. One guy lowers their prices $2 so the other shop finds a less well made cheaper version and drops their price by $5. So the other shop scrapes deeper into the bottom of the barrel and find an ever lower quality version and drops the price $10. Now it is so bad there are no shops in that area carrying anything of a decent quality. Vape and Smoke doesn't take returns on most of their items because most is so low quality they would go out of business if they did. Rich's Vapor Lounge has a 30 day warranty and carries only the highest quality batteries and tanks. A battery that sells for $40 at Rich's will have a $20 counterpart in bremerton that looks exactly the same but has nothing in common when broken open. They are making more profit on the $20 one than Rich's is making on the $40 item. The difference is Rich's batteries are rated for 900 recharges and the junky ones can crap out in a week or two even if they are rated for 300 charges.