Appalling barely scratches the surface of how horrible our experience last Saturday, June 9th 2018. Called ahead to touch base that we were running 15-20 minutes late for 12:30pm appt and they said no problem. Well it was actually ALL problems. We arrived, they were not ready for us or the person whose appt was 12:45pm. Despite that, the owner informed us that although they weren't ready for us had we showed up on time or early, they were letting EVERY-SINGLE-OTHER appt skip us. (An alternative would have been to advise us to come in at a later time). The owner and experience only got uglier as we watched 4 groups go in, she shuffled us out the door as she didn't have room for one fitting so they were in tiny seating area. We stood outside, in the heat & rain (no bench) for 2 hours, asked twice & denied both times to use bathroom. I had to run down the store strip and find a hair salon that would let my best friend, bride to be who dropped $450 for the seam work to finally go to the bathroom!! (The owner could have popped out to let her know when it was available-didn't). After 2 hours standing in the heat, watching group after group pass us we get back to find 3 BLOOD STAINS on the dress!! She acted like we walked in and did it we had to show her our hands that had no nail polish or blood. The first two were inside the dress on the zipper line so we just let it go until I found the stain size of a quarter on the back. Continued to insist it wasn't like that that morning, offered zero condolence and carried the the most atrocious attitude. Prior to spotting the stains she hesitated to even help us learn the way to close it up. The experience was horrible and I would advise the owner to retire to the bridge she crawled out from under. The emotional toll ruined the moment for the bride to see herself in the dress in it's final stage and thinking about it makes me nauseous.