This facility is DISGUSTING!!!!! The RN - LPN staff were useless. Patients buzzers were IGNORED. My fathers room had BUGS. I personally killed about 15. Complaint not addressed. Patient bathrooms not in proper working conditions toilet would not flush. Complaint not addressed Therefore room ODOR terrible. Our patient family conference update was held by two staff members with NO supervisors or management staff in attendance The food was ...can't even find a descriptive word I continually had to purchase clothing due to the fact the facility constantly misplaced or lost items. Wash basin was always left in the dresser drawer WET with all his hygiene products laying in the tub ...where is the sanitation and OSHA rules for infection and cross contamination Received a letter that this facility was not in compliance for area disasters such as hurricanes. No backup generators Product WASTE was out of control. My father must have had 3 4 5 of the same product in the WET wash basin because no staff member bothered to look. While he was there I learned the facility hired a new CEO..... Well do all the patients a big favor... take your salary and write all the patients a check and reimburse for all the product WASTE they were charged for in the billing. Is this what happens when a CORPORATION runs this type of facility This facility should be SHUT DOWN by Medicare and Volusia County Healthcare Department
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First off, I have never felt compelled to write a negative review about any establishment, but this hell hole takes the cake. Where to even began... the nursing staff is highly unprofessional, and more interested in their phones than the care and well being of their patients. Physical therapy placed my grandmother in a chair as part of her treatment after she sustained a pelvic and sacral fracture. After informing staff that the pain of sitting was unbearable and she was about to pass out, she was told to sit there quietly. My grandmother may be in her 80s, but she is very "with it" and in no way unable to comprehend or make decisions for herself. I was on the phone with my grandmother who set the phone down unbeknownst to her nurse. I listened to the nurse mockingly correct my grandmother after my grandmother informed the nurse she has had a temperature over the last two days. The nurse went on to tell my grandmother that she has no documentation of temperatures and that she just informed her doctor on the phone that her vitals are perfectly normal. While still listening on the phone, another nurse comes in and takes her temp which he says is 101.2. The nurse then proceeds to try to convince my grandmother all the recorded "normal temperatures" where taken from under the arm. My grandmother swears no one has ever put a thermometer under her arm. That night after reporting what had happened to my family, she was diagnosed with pneumonia in the ER. If you want your loved ones to be completely disregarded and discredited because they are "old" then Port Orange Nursing and Rehab is the place to send them, but just know they'll probably get pneumonia and die after a few weeks because the nursing staff can't be bothered to actually record their vitals.
First experience and it was not a pleasant one. I left my number and information several times for a nurse and/or doctor to call me back (I am not in the area) regarding my mother's care. I never received one phone call back. One day my mother called me crying that she was in so much pain, again tried to speak to someone and only did because they came into room and mom handed phone to them. They also didn't have her meds correct, never knew who her wound care doc was and have a picture of what her foot (with wound) looked like - it was 1/2 covered and 1/2 exposed (and she was just getting over a blood infection). She also had an issue one night and was left sitting on the side of the bed for several hours. Someone finally walked by and she asked for a blanket and they threw it at her and said "there" and walked out of room. I complained about this and said I wanted an investigation into it and again, never received a phone call.
I have my med tec cpr first aide home health certificate and my skills are I interact good with people and good with the elderly
When you get a phone call from your parent and they are crying because of the treatment or lack of treatment there is no choice but 1 star. Understaffed. All the employees I encountered seem to be tired and overworked.
it's k bigger nice on inside and outside
Although there are exceptions to this, my father's experience with the nursing staff is not a pleasant one. He is there for rehab and is in his 60's so not elderly, no loss of memory or thinking skills whatsoever. He is an engineer so is very intellegent. They not only offered him but argued with him to take medication that was not his. He knew what meds he was to take and they brought an additional pill that he should not be taking nor was he prescribed. He was told that it was in the computer and they then reported that he would not take his meds. When confronted he re-stated that the pill he refused to take was given to him by mistake and was not his. He continually waits 45 minutes or more for help when he pushes the button for assistance. Keep in mind when we visit him, the nurses had plenty of time to chit chat while you could hear buzzers going off all over the place for extended periods of time of people that needed help. When confronted, the nurses seemed annoyed that they were bothered. The nursing staff also refused to give him his discharge papers from the hospital. I believe this is illegal. He filed a formal complaint and was then told by his nurse that they were going to discharge him. Something is not right with this place. Do not send your loved one there.