Horrible experience at this place. They do not care about ALL their customers, only the so called "regular" customers. Their was an extremely intoxicated customer playing on one of the gambling machines. The customer got up and left the machine. The man had been gone from the machine for an extended period of time. I sat down at the machine which DID NOT have any money credited on the machine. I inserted my money and started playing. After a minute or so this intoxicated customer approached me completely enraged and started yelling at me because I was at his machine and that he still had money in it. I informed the man that there was not any money in the machine when I sat down to play, I told the man that I would cash out the money that I had placed in the machine and I would let him play. The man was insistent and relentless and decided that he was going to try to get physical with my husband and proceeded to place his face up to my husbands. My husband ignored this severely intoxicated customer and sat down. This intoxicated customer then went to one of the Broken Oar staff members (what was said I have no idea). The staff members and this drunk customer walked away from the bar to the room with the gambling machines and stood on the opposite side of the room from where the machines were at. The intoxicated customer's irate behavior escalated even more and he started yelling and becoming belligerent. My friend went up to talk to the staff members and this intoxicated customer went up to my friends face leaving less than a half inch between the two of them and threatened to punch my friend in the face (all still while staff members stood saying nothing at all). When I went up to the staff members to tell them to diffuse this dangerous customer, my friend moved away from the customer. The customer then proceed to angrily throw a $5 bill at me, still staff members did NOTHING! When I tried to make an attempt to explain to the staff members what had happened (mind you I was not drunk), I was told that there was nothing they could do for me because this intoxicated customer was one of their regular customers. I'm sorry but I thought that you were supposed to treat all customers equally. I ended up having to give my driver's license to the staff member to photocopy it in case this intoxicated customer wanted to press charges. So I do not recommend this place due to the fact that I was treated like scum and also allowed this intoxicated man to act so scary and hostile to their other paying customers. I felt threatened and scared to even walk out into the parking lot to leave since no one knew where this extremely intoxicated and angry "regular" customer went. You don't run a business like this and you don't treat respectable paying customers like this.
25125 W Grass Lake RdAntioch, IL 60002
From Business: Family owned and operated since 1984 - Spring Lake Marina offers a quiet, friendly place for boaters and campers to get away from their hectic day-to-day lives. W…