Bought a faulty item from them not saying that parts their fault it's the company that made it but him not letting me exchange it for a functional one is bad business in my opinion now I have to ship the thing off and have the company fix it wich cost me time and money along with being with out that item when I need it and this came from willy him self it's not any of the employees thumbs down for the smoke shop! Also business state law says you have to take returns I'm a business owner myself along with paying cash if asked for no matter their payment method read your business license contract but I'm not pushing that issue
I love going there when a creation guy is not working because he is rude throughs your change on counter and dose not like sealing stuff to people that are using change to pay with. He knows who he is. Others then that I love it nice people working there.
I want say its okay to go there after 3 pm because there is new people working that has excellent customer services.. Karol is not the only one who cares about the customers! Please remember that to report mis-treated behavior to the owner!
It's a good ,convenient location the employees are friendly and helpful! People that say try had bad service here or Willys , it's probably because they had bad attitudes entering the establishment !! Ps. The pregnant employee
I give it 5 star's because of Karol. She is always friendly and helpful. But don't go after 3 pm, because the guy that works the afternoon is rude and only cares about standing outside and smoking.
Can't say anything bad absolutely love the store and employees are exceptional !! I for one would like this "town and or the people" to stop trying to bad mouth Willy or his employees !