211 US Highway 80 W, Pooler, GA 31322
Bike Parking: No
Cuisines: Take Out, Pizza
Takes Reservations: No
Outdoor Seating: No
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Horrible service, I got a pizza that was made wrong and the Manager told me that I had a credit for the same pizza to remake at a later date ( nobody had name tags on so I have no idea who the Manager was). So several weeks later in the afternoon we tried again to reorder the pizza. Almost one hour later ( this was a pick up) the pizza was wrong again, and nobody had name tags on so I had to ask who the Manager was. "Jackie" said she was the General Manager, she had her hat on cocked to one side and had repeated the order several times and every time it was wrong. We ordered extra mushrooms, when she opened the pizza box 3 slices had one slice of mushroom on them. I pointed that out and she threw the pizza in a container and said she was remaking it and I had to wait for it. I had already spent 45 min. Watching other people pick up there wrong orders, my husband had enough and left. I asked for my money back and there was more drama but She did give me a refund. Then she asked what my name was, I didn't answer her and she told the other girl that they have my phon number. Scary stuff so I called Pizza Huts Corporate office and Caleb said they will look into this. This is a shame we really like Pizza Hut, we always went to the old one in Pooler that was torn down and it was awesome.
Many people frequent chain restaurants becauase there is consistency with the food. This is not the case with the Pooler, GA Pizza Hut. My family and I were stoked to get a Pizza Hut in our neighborhood but soon found out that this was not a good thing, it was more like a tease. When ordering pizzas one may get 2 out of 5 pizzas that taste really good. I even order the pizza with extra sauce and typicallt end up with a dry overcooked pizza. I have ordered the same pizza in other Pizza Huts and have gotten a wonderful pizza. When I have complained the pizzas have been remade and are usually great. Why should I have to complain in order to get an awesome pizza? We have stopped ordering from there after speaking with the manager 5 to 6 different times did not correct the issue. We stick with the local mom and pop pizza places in Pooler. They actually care and DO NOT charge extra for extra cheese!