I am VERY disappointed with the customer service and their protocols. My husband and a lone with them and it was less than 900.00. My husband passed away suddenly and I'm still waiting for death certificate. His death prompted me to call this credit union and explain my financial situation which is all of our bank acxts were set up in his name and until I get death certificate I am unable to access any of our bank accts. The rep over the phone was not empathic in any way and only wants me to pay the remaining balance. I explained I planned on it and that's why I initiated a phone call but asked if they could take late fees off. Answer: NO and to make matters worse I have them calling and harassing me as I wait for death certificate
23647 Greenfield RdSouthfield, MI 48075
14815 Telegraph RdRedford, MI 48239
30094 Ford RdGarden City, MI 48135
14481 Gratiot AveDetroit, MI 48205
1440 John R RdRochester Hills, MI 48307
One of the worst financial institutions. They charge members $1 atm fee for withdrawals at their atm. I was drawn in by an offer along with numerous co-workers and have had nothing but unpleasant dealings with them. Will be soon closing my accounts.
I have enjoyed being a member for the past few years.