I had a horrible experience with these people. Very rigid, all kinds of stupid rules and poor customer service. Not very friendlyHertz is much better I recommend them any day!!!!
Horrible! They will pick you up alright, but it will be 20 minutes late! I spoke with the man on Friday at 4:00pm and he stated Monday he would pick me up at nine a.m. I also asked if my car i was receiving was a van like my insurance company requested as i have 4 children and i drive a Acadia which is being repaired. He assured me i would be receiving a larger vehicle. So at 9:05 i called the enterprise location here in Ponca city asking if someone was still going to pick me up he stated yes that HE would be the one picking me up. He had not even left to pick me up yet!! Then, he get there and takes me to the enterprise location we fill out all the paperwork, and he hands me the keys to the Jeep Compass. I said oh i didnt realize that had third row he said it doesn't have third row did you need third row i said yes when we spoke on friday you assured me it would be third row. He told me i would have to wait for him to coean the vehicle with third row. Did not leave there until 10 02!
Horrible business, spent 5 days arguing to finally receive a rental car. Car was completely out of gas dirty an loaded with mud under. People were completely rude. Wish I could give less then one star. So f@#k Enterprise they'll leave you behind.