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Spa 23 Health & Racquet Club

Map & Directions
(44 Reviews)

381 State Rt 23, Pompton Plains, NJ 07444

(973) 839-8823

40
YEARS
IN BUSINESS
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Spa 23 is recognized as a leader in fun and fitness for over 30 years.

General Info

Spa 23 Health & Racquet Club operates a range of fitness and wellness programs. The facility maintains a fitness center that is fully equipped with treadmills and other exercise machines. It also provides opportunities for a variety of sports activities that includes basketball and lawn tennis. In addition. Spa 23 Health & Racquet Club features a pool and SPA.

Hours
Regular Hours
Sat:
Sun:
Extra Phones

Fax: (973) 839-7563

Services/Products

Spa 23 Health & Racquet Club is a full service Five Star club Committed to the health and satisfaction of it's community.  Open 24hrs Monday through Friday, Saturday till 8pm and Sunday 7am-6pm.  There is no long term commitment required and membership options to fit every need.Over 70 cardio machines with TV's, women's fitness area, fitRewards Program, 5 FREE orientations with a Certified Personal Trainer, FREE nutrition orientation with a Registered Dietitian, FREE Kidz Care Nursery w Platinum Membership,  FREE Kinesis Studio, Over 60 FREE weekly Group Exercise classes, Indoor Olympic Pool , Swim Lessons, Family Swim, Zumba, Whirlpools, Saunas and Steam Rooms, Indoor Track,  Juice and Smoothie Bar, Discounted Programs for Kids, Teens and Adult, Yoga, Pilates & Massage, birthday parties, summer camp, martial arts & group events.

Brands
Chiropractic Center, Cushioned Maple, Fitness, Free Weights, Free Weights and Cardio Centers, Kinesis, Kinesis & Gravity, Martial Arts, Material Arts Racquetball Courts, Pilates & Gravity, Racquetball Courts
Payment method
discover, amex, visa, mastercard
Amenities

Smoothie and snack bar with TV and tables to relax before or after a workout, multiple work out areas for different training, experienced and professional personal training, relaxing locker rooms with sauna and whirlpool, onsite chiropracter office, family & individual events to forge community interaction and so much more!

Other Email

Categories
Health Clubs, Racquetball Courts
Other Information

Price Range : Below Average

Reviews

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Overall
A Great place to work out in

spa 23 is such a great place to work out in. They have a great staff and great equipment! Its always great time a spa 23.

rsienko

04/08/2014

Overall
Amazing place

They have great workout equipment, and always have someone there to help you train! Couldn't ask for a better place!

andrews77

12/04/2012

Overall
Excellent amenities with great...

Excellent amenities with great service and open 24 hours. Sales staff made me feel comfortable and weren’t pushy at all. They offer multiple membership options to fit every need. Each membership provides you with free personal training sessions to make you feel comfortable with the equipment. Floor trainers walk around to assist those who have questions. Great place to join if you never belonged to a health club because they will provide you with all the tools to succeed. Joining Spa 23 is the best decision I made in years.

Overall
I've been an on and off member...

I've been an on and off member at Spa 23 for some time. I travel many months of the year and the Spa graciously "freezes" my membership each time I,m away. Often when I return I find new programs and offerings to take advantage of. The Spa continues to provide lots of options and the newest ways to promote physical wellness. Theres something here for everyone!

spa23nursery

12/03/2012

Overall
I have been coming to Spa 23 f...

I have been coming to Spa 23 for over four years. I started to workout here after my twin girls were born. My primary concern about finding a good gym was one that had a daycare center with reasonable rates and with a staff that I could trust while I worked out. I found that in Spa 23. The daycare director and staff have been extremely caring and nurturing with my children. My girls have pretty much grown up loving to go to the gym daycare while Mommy works out. I primarily use the pool and love it. I never have a hard time getting a lane and the facility is very clean. I also use the weight center which I never find to be overcrowded. Spa 23 is well worth the monthly membership for what it offers. c.m.

stevelu

12/03/2012

Overall
Great health club with so much...

Great health club with so much to do. So many classes to choose from you’ll never get bored. Instructors are great, trainers are always helpful, and staff is extremely friendly. Club is always clean and well maintained. Broken equipment gets fixed immediately and management is always present to resolve any issue. I highly recommend this place to all my friends and family.

Overall
I have been a member of Spa 23...

I have been a member of Spa 23 for over a year now and think It’s one of the best equipped gyms in North Jersey. They have exceptional staff, very friendly and well trained, great equipment, pool, massage center and a great selection of classes. Additionally, my two year old loves the day care!



I would strongly recommend Spa 23 to anyone in the area.

atweet2u

09/02/2012

Overall
Spa 23 is a full service gym w...

Spa 23 is a full service gym with many programs geared towards families. My children take swim classes here and they really enjoy it. My only problem and probably the most important factor in giving a 2 star rating is it's poor customer service.



When my kids first took swim classes here, I was told by front desk to go up stairs and have them change their clothes. So naturally I entered the ladies locker with my 4 year old kids. An employee who was in the ladies locker started talking down to me and told me no kids were allowed in the ladies locker. "did you read the sign at the door?" they employee starts to yell. Clearly I missed the sign but is this the type of impression and experience they want me to have as a first time customer in their facility? Well, I finally figured out that there was a children's changing facility. Unfortunately if your small child has to go the bathroom in the middle of changing they have to walk all the way down to the 1st floor back hallway to go to the bathroom and walk up two flights of stairs to finish changing their clothes. Why? because no kids are allowed in the 2nd floor lockers. Who's the operations manager that designed that flow? Clearly that person didn't have children.



Signing up for swim classes wasn't smooth either. I was told by the head of the swim program my 2nd child gets a 40% discount. Membership told me they never heard of such thing because they don't have ANY discounts for siblings. That took a while to iron out but leaving me with yet another bad experience.



The following year, I decided to sign up for membership since my first child can take swim classes for free and it's cheaper to sign up for membership than pay for swim classes individually. What I didn't expect was to sit in the membership office for over an hour. The computer was slow, then the computer didn't recognize the entry, they didn't have the right swim class schedule, etc. OMG, the right hand never knows what the left had is doing. Absolutely a miserable experience yet again.



One of my kids swim instructor recommended we attend family swim sessions held Sat and Sun from 3-5:30 for $5 per person. When I came in for family siwm the first time, I was told since I am a member I didn't need to pay the $5 but the hours were from 4-5:30. Then the following week, I was told I needed to pay $5 per person. Then yet another week later I was told children are $5 and adults are $12 per person. Then a week later, I was am told I need to sign up for family swim at membership before I pay. When I asked why, I was dismissed by the front desk person as she took another customer. So I went to membership and they had me sign a liability form for each child. Clearly this was a new process but why couldn't the front desk just explain that there is a new process and kindly explain the situation versus give me an attitude? Clearly not the type of customer service you would expect from a so called 5-star facility.



Then at today's family swim my husband came along to watch the kids play. One of my kids almost drowned as the life guard just sat there. So my husband decided to stand inside the pool by the ledge to help the kids when they needed him. That's when the lifeguard walks by and says if he wants to stand inside the pool, he has to pay $12. I'm thinking to myself why does he have to pay to do your job? Clearly following the rules is much for important than customer service. Membership does not have privileges here.



The only reason I continue to go here is because my kids have been taking swim lessons for a while now, and they love their teachers. If it wasn't for their children swim program and the great teachers I would not have put up with all this nonsense.



I'm hoping they will listent to customer feedback and upgrade their customer service soon!

claimed iconBusiness Response10/16/2012

Thank you for taking the time to write this review, we greatly appreciate your valuable feedback. We are so sorry to hear of the service shortfalls you experienced while attending Spa 23 and Family Swim. I sincerely apologize for any inconveniences this may have caused you. We would love the opportunity to address your concerns and win back your loyalty. Please contact me at your convenience at spa23manager@aol.com. We look forward to assisting you. Best Regards, Joe Pedatella Executive Director

This listing has been claimed by a business representative.
elanefahning

08/04/2011

Provided by Citysearch - 
Overall
Thank you

Just wanted to thank you and the Spa 23 team for helping me get ready for my first Triathlon which I completed...

hannanziehm

07/29/2011

Provided by Citysearch - 
Overall
Perfectt

The classes at this gym are fantastic. It's open 24 hours Monday-Friday which is perfect for my busy schedule. It can be slightly pricey, but they do offer different plans and sometimes have promotions. Very very clean. Sauna, steam room, and hot...

oraliamcclosky

07/27/2011

Provided by Citysearch - 
Overall
You could never get bored here!

Spa 23 is a great value because it has so much to offer. A huge variety of quality classes, updated clean equipment, pool for lessons or pleasure, track, babysitting, events for kids and adults, personal training, massage, kinesis, the list goes on. You could never get bored here!

cheyennehimebaugh

07/25/2011

Provided by Citysearch - 
Overall
Well run health club

Well run health club. Clean with more than adequate equipment and a knowledgeable staff.Parking has been expanded and now is more than needed, location on the highway is perfect, turnarounds are close by. Membership fees are average, they have specials which they advertise on the signage on the road.

Kakil

07/15/2011

Provided by Citysearch - 
Overall
So fun!

I would like to take this opportunity to compliment your facility and staff. I joined Spa 23 after meeting Ryan this past summer. Everyone on your staff was superb when I joined. Both Ryan and Mike gave us a tour and thorough explanation about your facility. They are always friendly and take the time to explain things. Your front desk staff and your maintenance staff are also always cordial and friendly. I was shocked that your front desk staff call us by name and always ask us about our workouts! I can't tell you how thrilled I am with your instructors. My highest compliments go to Erin who teaches the group active class. She engages everyone, always has a smile on her face, and she makes me believe that I can actually do it! She has a great energy and spirit which comes through in her classes. With her inspiration, I am learning how to lift weights, do step, and actually move again.

alysawax

07/07/2011

Overall
Spa 23 is a great value becaus...

Spa 23 is a great value because it has so much to offer. A huge variety of quality classes, updated clean equipment, pool for lessons or pleasure, track, babysitting, events for kids and adults, personal training, massage, kinesis, the list goes on. You could never get bored here!

ectorshenoy

07/05/2011

Provided by Citysearch - 
Overall
lost over 100 pounds

Well, I have lost over 100 pounds and 10 inches in my waist. This could have never happened without everyone at Spa 23. Everyone from the great front desk staff to the pool staff and fitness staff keeps me focused and sane.

sundayguest

06/30/2011

Provided by Citysearch - 
Overall
Lifeguards and swim staff are great.

It is because of your staff that I am always challenged to try new things and take my workouts to a higher level. I have played racquetball, and swim every week. The lifeguards and swim staff are also great.

kyleeleonhard

06/27/2011

Provided by Citysearch - 
Overall
It has everything

I can't say enough good things about spa 23! It has everything a majority of people could ask for in a gym.

roman4152

06/23/2011

Provided by Citysearch - 
Overall
Superb Staff

I joined Spa 23 after meeting with Ryan this past summer. Everyone on staff was superb when I joined. They are always friendly and take time to explain things.