Great Service. Very Knowledgeable in Real Estate. Really reliable agents that know how to do a real estate transaction.
Stayed there 3 times recently The property's old , house keeping is horrible rooms are supposed to be ready for check in at 3pm however 3:20pm they are still cleaning the rooms, other time they claim the sheets were washed but looked like some one was sleeping in the bed Pryor to checking in, recently was accused of steeling something , these people are disgusting
Do not rent with this company! You will not get your deposit back and if you need any maintenance done it could take days, weeks or months after having to call back several times and threaten before the work is done. Sometimes they'll come out and assess the situation but then never come back to fix. Just awful! Right now I had to hire a lawyer to get my money deposit back when they didn't make any claim on the deposit.
Worst every I wouldn't recommend to anyone! I moved from mass to Florida and he was aware I was moving so far away so I was suppose to move in the 15th and while on my way to Florida after I have packed up all my stuff paid for it to be shipped here gave up my apartment and hit the road with my 4 year old son so I told him I was on my way and he then informed me the apartment wasn't ready I contacted him he never contacted me about saying it wasn't ready or anything. So now I am in Florida and my 4 year old son and I have no place to live I had to pay 550 for a hotel for a week plus 200 to store my stuff and I'm not sure what we are going to do after that the whole thing is just ridiculous. And it doesn't seem like he even cares at all that my son and I are now homeless his response was well things happen I can give you your money back which doesn't really help because I don't have any where else to go. It is just the worse customer service ever!!!!
I wouldn't recommend these people to my worst enemy. Very poor business practices. They bully people over "preferred" practices, not rules of any apartment complex or condo association. It's a majority rules mentality instead of what is right. They will actually call you and ask to "spot check" your apartment without following legal protocol.
I attempted to rent a property through Sera Martell Realty last month. My realtor had virtually no cooperation and minimal communication with Sera for the weeks prior to my scheduled move-in date. There were questions I needed answered and concerns that I had regarding the condition of the property at showing. After numerous attempts, I was finally assured that the condo would be “sparkling and spotless” when I received the keys and all issues taken care of. After I signed the contract, gave my rent and deposits, and was handed the keys, I went to see the condo. To my surprise, it was in worse condition then when I first saw it- so bad I could barely walk through the door. The condo was not cleaned at all, the toilets were stained, there were clothes (and dead bugs) in the closet, the toilets were stained, toilet seats broken, holes in the walls, and the refrigerator was switched to an even older and rustier one then was previously there. I quickly went back to Sera and said that there was no way I would be moving in there. I got no argument from her, nor an offer to rectify the problems in the condo; she refused to do a walk-through with me. The money that I gave that day was returned to me immediately, but the money that was in an escrow account is still waiting to be signed off on for release- one month later. I would advise everyone not to have dealings with this agency.
Don't rent here! Agent is a thief! "Management" will take your money then end all communication. The paperwork is fraudulent and the employees are rude and inconsiderate. My initial interaction was friendly and helpful but, that is an act. The reality of dealing with these people is harsh, pushy, and disgusting. The building is "renovated" but, don't be fooled by the cheap ugly paint, unprofessional updates, old rusty washer and dryer, and only one a/c unit in the bedroom to be sure to cause mold in the rest of the unit. The router is in one apartment to supply service for the entire building. So if service goes down, be prepared for your neighbors to come knocking at all hours for a solution. Renters beware! Do not give deposit, you will not receive a contract! This experience will be scarey! Not worth one star.
If you stay here, don't bother doing the laundry or cleaning, they will withhold from your deposit anyway. I had to program the cable box to work. There were fleas from the previous tenant located at 3225 NE 6th St, Pompano Beach.