I placed a deposit in early June 2017 for a coast-to-coast move at the end of July 2017. American Van Lines lured me in with competitive pricing and a professional sales staff, but things quickly turned negative after I placed my deposit.American Van Lines backed out of the move after our agreed upon pick up date. They were difficult to reach and changed their plans leading up to the move, and they continued to change their estimated pick up time after the original pick up time had passed. Eventually, they cancelled completely, leaving all of our possessions with no place to go.American Van Lines followed up their nonexistent service with shady business practices. Instead of refunding my money like an honest business would, they tried to strong-arm me into signing a waiver to stop me from writing about my experience with them. When I refused to sign such a document, they told me that it would take weeks to refund my deposit.Do not do business with this untrustworthy company. My credit card company helped me get money back to hire a reputable mover. Otherwise, American Van Lines would have left me completely stranded. If you value businesses that stand behind their contracts, look elsewhere.
UPDATE:The new office manager for the thoughtful moving company has reached out to me and we have reached a resolution to this matter. She was very courteous and helpful. The absolute WORST company ever!!!! DO NOT USE!!! Zero professionalism, inexperienced movers, were not able to complete the job, left holes in the wall and furniture outside. Did not provide further assistance or other options to bring furniture in and wanted to charge more to have other employees come out and take a look. Owner refused to call back after numerous messages and after to speaking with the co owner in Tampa. Did not refund money either and I had to call another moving company to fix their mess. Being reported to the better business bureau.
WORST POSSIBLE EXPERIENCE!!!! Lost and broke my belongings and refused to unload my items until I paid more money. The only positive side was the great guys who do the work. the management is dishonest and couldn’t care less about the customer not even answering emails & phone calls!!!! NEED TO CHANGE THEIR NAME TO THOUGHTLESS MOVING!!!! STAY AWAY FROM THIS COMPANY AT ALL COST....
I was surprised how this company provided the best moving service I've ever experienced. The movers were very fast and extremely hardworking. They had no problem moving big bulky or fragile belongings. Definitely will use this moving company in the future again!!
I needed a moving crew to move me from Los Angeles to FL. I found these guys and i got a great deal, was very professional and cautious on moving delicate items. And they are very fast!
Their moving knowledge and experience gave me peace of mind. They were diligent, caring and best of all, friendly. Their attention to detail was superb. All in all, my experience with Madison Van Lines was great and I would recommend them without a second thought.
The movers were helpful and friendly. Somehow they managed to pack everything into one van - I didn't think it could be done! All our possessions arrived safely - and yes, they took care of re-assembling bigger items like our daughter's cot and the office furniture at the other end.
Team is professional and they know what they are doing. They also helped me in some packing and moving around some goods and item. During this job they were keep in touch as I was moving from FL to NJ.
I really have to say that the service was just excellent! The whole process was very professional with a great communication. Simply just found the best place so the next time i have to move definitely will get Madison Van Lines.
I was very impressed with Madison Van Lines and will be sure to recommend them to all my friends and coworkers. I will also be calling them next time I move.