I placed a deposit in early June 2017 for a coast-to-coast move at the end of July 2017. American Van Lines lured me in with competitive pricing and a professional sales staff, but things quickly turned negative after I placed my deposit.American Van Lines backed out of the move after our agreed upon pick up date. They were difficult to reach and changed their plans leading up to the move, and they continued to change their estimated pick up time after the original pick up time had passed. Eventually, they cancelled completely, leaving all of our possessions with no place to go.American Van Lines followed up their nonexistent service with shady business practices. Instead of refunding my money like an honest business would, they tried to strong-arm me into signing a waiver to stop me from writing about my experience with them. When I refused to sign such a document, they told me that it would take weeks to refund my deposit.Do not do business with this untrustworthy company. My credit card company helped me get money back to hire a reputable mover. Otherwise, American Van Lines would have left me completely stranded. If you value businesses that stand behind their contracts, look elsewhere.
UPDATE:The new office manager for the thoughtful moving company has reached out to me and we have reached a resolution to this matter. She was very courteous and helpful. The absolute WORST company ever!!!! DO NOT USE!!! Zero professionalism, inexperienced movers, were not able to complete the job, left holes in the wall and furniture outside. Did not provide further assistance or other options to bring furniture in and wanted to charge more to have other employees come out and take a look. Owner refused to call back after numerous messages and after to speaking with the co owner in Tampa. Did not refund money either and I had to call another moving company to fix their mess. Being reported to the better business bureau.
WORST POSSIBLE EXPERIENCE!!!! Lost and broke my belongings and refused to unload my items until I paid more money. The only positive side was the great guys who do the work. the management is dishonest and couldn’t care less about the customer not even answering emails & phone calls!!!! NEED TO CHANGE THEIR NAME TO THOUGHTLESS MOVING!!!! STAY AWAY FROM THIS COMPANY AT ALL COST....
The move was such a breeze all I had to do was tell them were to put things and sign a check,The foreman was a gentlemen and knew his craft well. The price was great too, thanks Madison Van Lines!
Upon arrival that professional translated with the level of professionalism the movers showed from packing the first box to unloading the last all with a smile on their face. For the price what a great service.
The movers were able to pack move and unpack me in less time than I thought possible and the cost was a great value as well. I hope I dont have to move again but if I do I will be calling them.
Thank goodness everything went as planned with no surprises except the movers came a day early but that was fine because they asked us first if they could. I really appreciate them doing a good job because it reflected well on me. Thanks Madison Van Lines.
Madison Van Lines arranged everything to meet our requirements. The moving team was great. Nothing was too much trouble. I can strongly recommend this company and will definitely make them my first choice for any future moves.
I changed my last accommodation with the help of Madison Van Lines. They're doing a good job, being there on time and handling things with care. I haven't had any stolen items or any damages on my things. I would definitely get back to them if I'll need to move again.
They arrived on time and were very friendly and professional. I felt like all of my things were handled with care, and I haven't found any scratches, broken items, or any other damages. They were very hard workers as well, and the whole thing was done a lot quicker than I expected it to be. No qualms about using them again in the future!