"A TALE OF TWO MANAGERS"Manager for the countertop side ( Daniel DePaula ) should really get "5/5" stars!He was always very nice, always professional, knows his product very well, detail oriented, communicates extremely well and is the sole reason we had repeat business with Pino Napoli with countertops and chose them for backsplash. Manager for the backsplash side (Harris Rubenfeld) gets "0/5" stars. He takes short cuts, does not know his products, blames the customer for his repeated mistakes, takes no responsibility. Talks rudely and loses his temper on the phone when called out on his mistakes! UNBELIEVABLE!Our final bill for kitchen backsplash installation was 50% more than the quoted price because of Harris taking short cuts. Ofcourse this new bill was made known to us after they were already half way into the job. We fought them and lost. The big PINO NAPOLI made sure we paid ALL of it. Up to threatening us with placing a lien on our new house.Owner (Phil Colbert) gets...well 1/5 starsHe never called or emailed to hear our side or to apologize for his manager's sloppiness and unprofessionalism. He only signed his letter of intent to place a lien. Not cool. U get 1 star.Conclusion. If you are a busy professional and want a professional job done this is not the place to go.
i purchased the tile for my bathroom renovation at Pino. The ordering process was fine, but everything after that was a hassle. When my contractor was trying to arrange pickup of the tile on the day they said it would be in, the store could not find my order. When I called to try discuss this, neither Dave nor Harris (manager) returned my call.When it finally was picked up by the contractor, an entire box was broken. Since we wound up not needing it, I called for a credit for that box, and again, no one returned my calls. It took 2 days to get a hold of someone. TERRIBLE CUSTOMER SERVICE.
we alsoo did our kitchen floor,living,hallways,bathrooms with tile from Pino Tile and also installed by Tibby&wife from Pino Tile ,it wa s much more that we couldn't ask,great job,nice ,clean ,fast and prompt.TY 100% recomended
We recently completely renovated our kitchen using Napoli Granite and Pino tile for the countertops and backsplash. Shane was our dedicated and very professional salesperson. He helped with the selection process and guided us throughout the process. From start to finish Pino was excellent in the quality of their product as well as their installers. They were here promptly for appointments and finished on time. I am a picky consumer who has been completely satisfied. I couldn't ask anything more from this company. They did an outstanding job.
Stay tuned….They currently are not honoring a quoted price which was verified in the morning and stated the price increased. The salesperson is allegedly inquiring on honoring the verbal and written price of an engineered wood and stated they will get back with me. I will advise what the outcome will be. The store had helpful and friendly salespeople however lets wait and see for the full review….A whole week has past and I did not receive a return call or email. I would never recommend this place to anyone!