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Carpet One

Map & Directions
(1 Review)

129 N 2nd Ave, Pocatello, ID 83201

(208) 233-6190

CLOSED NOW
Today: Closed
Tomorrow: 9:00 am - 6:00 pm
44
YEARS
IN BUSINESS
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BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat:
SunClosed
Extra Phones

Phone: (208) 904-1255

Phone: (208) 233-9957

Phone: (208) 228-0824

Fax: (208) 233-9957

TollFree: (800) 394-3064

Payment method
financing available, all major credit cards
Location
Field Furniture Bldg
Neighborhood
Whittier
AKA

Carpet One-L & K

L & K Carpet One Floor & Home

L & K Carpet One

Categories
Carpet Installation, Carpet & Rug Dealers, Floor Materials, Hardwood Floors

Reviews

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Peter S.

05/26/2017

Overall
Expertise
Professionalism
Promptness

Carpet One did some work in my house in my basement. The carpet and craftsmanship were excellent. I am very pleased with the work that they did. However, I was quite disappointed in a certain element of professionalism displayed by the company as a whole. The work took two days and I had to work while they were at my house doing their work. I gave them a copy of my house keys so they could come and go as they pleased. When the work was complete, I found that they had removed my bathroom door and one of the bedroom doors and found them laying in my laundry room. There was no communication as to why they were left that way. I thought to myself, maybe it was just a simple oversight and they forgot to reinstall them. I hung the doors and quickly discovered that the carpet had changed the clearance between the door and the floor such that the doors could not be opened or closed without a significant amount of force. This would, over time, damage both the door and the carpet. It was at this point that I realized why they did not put the doors back where they found them. I was then quite upset that this had not communicated to me in any way, shape, or form. I brought this up with the sales person and I was told the typical, "We're sorry, We're sorry, We're sorry..." Unfortunately, "We're sorry" is not acceptable. It may be acceptable for 3rd-grade children on the playground, but in a capitalistic society by a company that claims they are "Professional", it is absolutely rubbish. Actions speak louder than "I'm Sorry". How about offering me a discount or in store credit? Nope! NO such offer. Take it for what it is worth.