Richard Ward Builders
12433 Duxbury Ct, Plymouth, MI 48170
(734) 453-1478Add Hours
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10. CREATIVE - great with detail
9. HARD WORKING
8. KNOWLEDGEABLE - great advice & guidance
7. DEPENDABLE - always on time
6. GOES THE EXTRA MILE
4. CONSCIENTIOUS - house was cleaner when he left than when he arrived! Always accommodating to our family schedule.
My wife and I contemplated for several years an extensive and relatively expensive remodel of our kitchen. We had installed an in-ground pool and large pool deck and landscaped area that covered about 1/5 of an acre to the back and side of our house in the area of our elevated kitchen and formal dining room. The dining room had only one window and we could only see a small part of the pool, etc. through that window. We could barely see these additions from the kitchen sink area and although we could see better from the breakfast nook area, the sight lines were tolerable at best in light of the substantial investment we had made. We also wanted to improve the sight lines between our kitchen area and our family room because the family room, kitchen and dining room extended completely across the back of our home. Over the course of several years, we contacted several successful and highly regarded remodelers, and we were pleased with their visions, insights and suggestions for remodeling our kitchen and dining room area to achieve better views of the pool area from the elevated kitchen and dining room. We had begun the process with Richard Ward Builders and had later involved the other remodelers as part of our "due diligence" effort and to make certain what we had in mind made economic and esthetic sense. Of course, we also were trying to see if we could find an even better fit for us in all respects. While all of the remodelers had great ideas and plans for improving our situation, Richard Ward Builders always seemed to have a better understanding and appreciation of what we were trying to accomplish. In other words, Richard Ward Builders listened to what we wanted, made suggestions that would improve upon our vision without smothering it, and helped us achieve the feel, look and character we wanted rather than what Richard Ward Builders or a designer wanted. Richard Ward Builders guided us and helped us avoid mistakes we might not realize were looming, while at the same time not being a dictator. That process allowed us to realize that Richard Ward Builders helped us recognize and implement the best design ideas for our space and our goals. We had decided to remove the wall separating the kitchen and dining room to improve the view of the pool area. The design ideas from Richard Ward Builders included the addition of extra and new windows to maximize the view of the pool area and techniques to tie the old dining room to the new kitchen space by adding similar design elements to both. Richard Ward Builders demonstrated that one of its strongest suits, in addition to quality work and the use of quality material, is the ability to listen, understand, communicate well and deliver on a shared vision of the project. Having the project delivered as promised, when promised and at the price promised for the original work requested was icing on the cake. And the follow-up since the project was completed to finalize minor punch list items and address questions or minor issues that typically arise in connection with remodeling projects has been equally refreshing.
07/10/2010Provided by Citysearch -
Another reviewer obviously had unrealistic expectations in doing a house remodeling job. I used the same builder for a major house remodeling that added 600 sq ft, required tieing into 30yr old plumbing and wiring, and took over 9 months to complete. I probably used the same architect and never felt compelled to use this builder over someone else.
It's interesting that the complaints about the various sub-contractors are the strengths that I use to recommend this builder to others. Most of the sub-contractors have been working for this builder for a long time therefore they have loyality to the builder in their quality and timeliness of completing the job. My wife was home throughout the whole building process and had good interaction with the various sub-contractors. She is very particular and constantly pointed out mistakes, things she didn't like, and specific features she wanted. In all cases they were courteous and accommodating. We have used several (including the electrician who was one of the best) for personal projects after our re-modeling was completed.
The builder was present on the job every single day so I have a hard believing the other reviewer's comment that he was rarely present. He is insistent that the building area is picked up every evening (inside and outside) so the house looks as good as possible. He even hired a neighbor boy once to pick up when he was unable to do it. The builder was present frequently on Saturdays to check on things and sometime on Sunday to carry out trash, that had been previously picked up, to the street (Monday is trash pickup day).
I could probably list 100 problems that were encountered during the whole building process. It is unrealistic to think that problems won't exist or unexpected things won't occur. Some were significant problems requiring input from various experts but all were resolved to my satisfaction. In most of the problems I had input and the final say on which of the available options I wanted.
We had a great experience in getting our house expanded and remodeled. We have had glowing reviews and comments from friends, neighbors, and relatives who have seen the house. I never met the builder before hiring him so don't think that I am a personal friend trying to make him look good. My recommendation versus trusting the other reviewers comments would be to ask the builder to see other projects he has completed. I did this and found nearly all had good things to say and excellent results. My neighbor was one of them. I would gladly allow the builder to show my house remodeling project and answer any questions they had.
06/03/2009Provided by Citysearch -
I worked with this builder on a 6 month house remodel project. I didn't notice at first, but this builder did not check his sub contractors' work. The rough construction person was excellent. The furnace person was good. The rest were poor to abhorable. When mistakes were made I either got an excuse why it was my fault or I was told I didn't know what I was talking about. If it was easy to fix, he would. If it wasn't easy to fix, he wouldn't. For example, the tile backsplash installation in the kitchen wasn't on a level line over the stove where there was no countertop. It was level where the countertop was. Why? I think the installer didn't chalk a line between countertops and strayed from level. The builder tried to fix it by replacing a few tiles here and there but it's still off. His excuse? Our tile wasn't straight. (my fault). Another example. The electrician installed the under-cabinet lights and the screws went through into the bottom of the cabinets. Not just the first screw. ALL of the screws. The electrician didn't even bother to notice and check his work. His excuse? He wasn't used to the cabinets that I chose. (my fault). Third example. A painter was hired to remove wallpaper then paint 2 coats. After the job, I'm seeing chunks of wallpaper everywhere. The trim was rolled with wall paint. They painted over gunk and construction dust so brand new drywall, base, and shoe molding are gunky looking. His reply? I'm making a big deal about nothing. My left over paint has bubbles in it probably because he didn't wash the walls properly after removing the wallpaper and I have cleaner in it. I tried using the paint to touch up the 100 of spots they missed and it's bubbling. I'm going to have to throw it out and get new paint. This is $50/gallon paint...not cheap stuff that normally has bubbles. A fourth example...the drawing called for a three way switch for kitchen lighting. Two switches were installed but only one was wired. When I asked how come the second switch didn't work, I was told they only wired one and I'd be the only one who would know about it. No apology. No offer to fix. I could provide 25 other examples but I think you get the picture. Communication was ok to bad.
In general, even if the work was good, which it wasn't, I think this builder is higher priced than the competition. We chose him because he seemed like a nice guy, was recommended by our architect, and he attended a few meetings with the architect free of charge so we felt a sense of loyalty. We plan to tell the architect to never recommend him again. The architect we loved and would work with him again.
If you feel like you need to hire this builder, do not assume anything. Run through all jobs in great detail about what will and won't be done. And be sure to accept the responsibility that everything that's done YOU have to check for accuracy. And anything that he breaks during his job, YOU have to fix.